Elk Grove Toyota - Service Center

Oil change My Toyota Camry was waaay overdue for an oil change. While I waited Kemara Kem from sales answered questions I had regarding the Highlander and was ve My Toyota Camry was waaay overdue for an oil change. While I waited Kemara Kem from sales answered questions I had regarding the Highlander and was very nice. Adrian Shanka from service was very friendly and helpful. More

Apple CarPlay Service was excellent from the moment I drove up and dropped off my car to the time I picked up my car. Nick was very courteous and professional. Service was excellent from the moment I drove up and dropped off my car to the time I picked up my car. Nick was very courteous and professional. More

10k service and safety recall Service line was short and fast. Fred was fast to get me written up. Work performed was done earlier than promised. Would like to see more room for pa Service line was short and fast. Fred was fast to get me written up. Work performed was done earlier than promised. Would like to see more room for parking...I had to walk out to the street to get picked up. I do realized that that issue is being addressed via new building across the street..overall excellent More

Excellent customer service @ Elk Grove Toyota Danny expeditiously processed my 6-mo Rav4 maintenance requirement complete with complimentary car wash and coordination with Mr Adams, repair shop es Danny expeditiously processed my 6-mo Rav4 maintenance requirement complete with complimentary car wash and coordination with Mr Adams, repair shop estimator. Mr Adams patiently explained my car condition and showed me how to get rid of the scratches/marks without repainting. He actually fixed my car’s eye sore scratches without having me make an appointment and free of charge to boot. Both Danny and Mr Adams made my day! Elk Grove Toyota has excellent staff, customer service and a wide variety of products and vehicle maintenance services. Thanks much Danny, Mr Adam and Elk Grove Toyota! More

Tire rotation Friendly, professional acting and cleanly attired service personnel. Very courteous. Nice fresh coffee maker in comfortable lounge area. Mobile phone Friendly, professional acting and cleanly attired service personnel. Very courteous. Nice fresh coffee maker in comfortable lounge area. Mobile phone notification when vehicle ready. Free car wash included. More

Regular Service for 15k miles Amazing in and out service for 15k miles. The service advisor Ronald Singh had great listening skills and great customer service skills. He explained Amazing in and out service for 15k miles. The service advisor Ronald Singh had great listening skills and great customer service skills. He explained the service with a lot of patience. I explained that my son drives the Rav 4 so please do a thorough job with the inspection. The brakes were also noisy on a brand new Rav 4. More

Oil change and 4-wheels alignment services This dealer Servicer cares about their customers. Especially, I liked the way John Nguyen did. He went over and explain to me about my car inspectio This dealer Servicer cares about their customers. Especially, I liked the way John Nguyen did. He went over and explain to me about my car inspection report, so I could understand about my car condition. Thanks a lot John. More

Oil change coupons I would appreciate coupons that come to me when I actually could use them. I use synthetic oil so I’m not going to change my oil ad often so when I d I would appreciate coupons that come to me when I actually could use them. I use synthetic oil so I’m not going to change my oil ad often so when I do come in none of your coupons work. So I would just as soon you not send any coupons to me. More

Overwhelmed staff I believe that Elk Grove Toyota does a good job on my car. (It’s a Prius. Nothing ever goes wrong.). But the staff is overwhelmed. Even though I made I believe that Elk Grove Toyota does a good job on my car. (It’s a Prius. Nothing ever goes wrong.). But the staff is overwhelmed. Even though I made an appointment several days in advance, I had to wait in my car for almost a half hour to get served. They never called me to let me know the status of my car. I texted at about 4:20 and then again at 6:20 to find out. No reply. I tried calling the number I was given. It rang unanswered for several minutes. I finally called the showroom and they put me through. Never talked to my assigned advisor. They told me to pick up the car the next day. This was a tuneup. I expected to get it back that afternoon. They should have contacted me earlier. More

Oil Change I came for an oil change and to get a headlight changed. It was very nice to be able to get in/out --about a couple hours. Definite improvement fo I came for an oil change and to get a headlight changed. It was very nice to be able to get in/out --about a couple hours. Definite improvement for Elk Grove Toyota. It didn't take my whole day like it used to. More