Elk Grove Toyota - Service Center

Regular Service for 15k miles Amazing in and out service for 15k miles. The service advisor Ronald Singh had great listening skills and great customer service skills. He explained Amazing in and out service for 15k miles. The service advisor Ronald Singh had great listening skills and great customer service skills. He explained the service with a lot of patience. I explained that my son drives the Rav 4 so please do a thorough job with the inspection. The brakes were also noisy on a brand new Rav 4. More

Oil change and 4-wheels alignment services This dealer Servicer cares about their customers. Especially, I liked the way John Nguyen did. He went over and explain to me about my car inspectio This dealer Servicer cares about their customers. Especially, I liked the way John Nguyen did. He went over and explain to me about my car inspection report, so I could understand about my car condition. Thanks a lot John. More

Oil change coupons I would appreciate coupons that come to me when I actually could use them. I use synthetic oil so I’m not going to change my oil ad often so when I d I would appreciate coupons that come to me when I actually could use them. I use synthetic oil so I’m not going to change my oil ad often so when I do come in none of your coupons work. So I would just as soon you not send any coupons to me. More

Overwhelmed staff I believe that Elk Grove Toyota does a good job on my car. (It’s a Prius. Nothing ever goes wrong.). But the staff is overwhelmed. Even though I made I believe that Elk Grove Toyota does a good job on my car. (It’s a Prius. Nothing ever goes wrong.). But the staff is overwhelmed. Even though I made an appointment several days in advance, I had to wait in my car for almost a half hour to get served. They never called me to let me know the status of my car. I texted at about 4:20 and then again at 6:20 to find out. No reply. I tried calling the number I was given. It rang unanswered for several minutes. I finally called the showroom and they put me through. Never talked to my assigned advisor. They told me to pick up the car the next day. This was a tuneup. I expected to get it back that afternoon. They should have contacted me earlier. More

Oil Change I came for an oil change and to get a headlight changed. It was very nice to be able to get in/out --about a couple hours. Definite improvement fo I came for an oil change and to get a headlight changed. It was very nice to be able to get in/out --about a couple hours. Definite improvement for Elk Grove Toyota. It didn't take my whole day like it used to. More

Outstanding Experience Very satisfied on their job performance they were professional they treated you nicely and mostly I am very satisfied for their work performance , jo Very satisfied on their job performance they were professional they treated you nicely and mostly I am very satisfied for their work performance , job well done . More

Truly exceptional service by Adrian Shankar Adrien provided truly exceptional customer service during my last visit to Toyota services. He communicated clearly as far as wait times and the curre Adrien provided truly exceptional customer service during my last visit to Toyota services. He communicated clearly as far as wait times and the current, past, and future services my car will need. He went above and beyond my expectations. Way to go Adrian Shankar! More

Amazing customer service experience! Andy Tran was the representative who helped me with my service and he was amazing! He was fast and efficient with explaining details about the service Andy Tran was the representative who helped me with my service and he was amazing! He was fast and efficient with explaining details about the service I was getting for my truck and even made some recommendations I did not know about. What’s even more impressive was while my truck was getting serviced, he offered to get me a Lyft back home and back to Toyota when it was finished. Maybe I’m late to the party but I have never been to a dealership who offered this amazing service! And it was all paid for! I’ve been thinking about purchasing a new car and I am definitely going to Toyota for my next one! Thanks Andy and thanks Toyota for making life so much easier! More

Manager of Toyota is Unprofessional I had a few issues regarding my service with Toyota. I left a couple messages with the manager of service I believe his name was Brian I’m not positiv I had a few issues regarding my service with Toyota. I left a couple messages with the manager of service I believe his name was Brian I’m not positive tho. Anyways he never had the professionalism or courtesy to call me back regarding my issues. In my eyes he made Toyota look really bad. More

Positive Experience The staff is always very attentive and courteous. Every service experience is easy, despite how busy they always are. Your professionalism is apprecia The staff is always very attentive and courteous. Every service experience is easy, despite how busy they always are. Your professionalism is appreciated. Thank you. More