Elk Grove Toyota - Service Center

My review Staff is friendly. This place is always busy. It is better to make an appointment or be very early. Their phone notification texts are kind of slow. I Staff is friendly. This place is always busy. It is better to make an appointment or be very early. Their phone notification texts are kind of slow. I got the text a bit after they had already called. 😁 The waiting area is nice, with a television to watch, clean restrooms to use, and they also have an outlet where you can plug your apparatuses need be. More

They were great. The team was willing to go above and beyond to serve me and keep me sastified. Way to go Elkgrove Toyota!!! Keep up the good work. The team was willing to go above and beyond to serve me and keep me sastified. Way to go Elkgrove Toyota!!! Keep up the good work. More

Great Experience It was a minimum waiting today, and as always I received a great customer service. I was provided detailed explanation of the service and left complet It was a minimum waiting today, and as always I received a great customer service. I was provided detailed explanation of the service and left completely satisfied. Will always comeback! More

After buying the vehicle, service was the worst Needed service after buying the vehicle & service was horrible. Megan had told me to bring the vehicle on Sunday and someone would help us reset Needed service after buying the vehicle & service was horrible. Megan had told me to bring the vehicle on Sunday and someone would help us reset More

Exceptional service every time! Joel was courteous, friendly and funny. Even as the last customer on a Sunday right before closing.Sevice was quick and thorough. This is what keeps m Joel was courteous, friendly and funny. Even as the last customer on a Sunday right before closing.Sevice was quick and thorough. This is what keeps me going back. More

Maintenance and tires The service provided by Joel was helpful he went the extra mile to see that my needs were taking care of even when their department was swamped with c The service provided by Joel was helpful he went the extra mile to see that my needs were taking care of even when their department was swamped with customers Joel and his team stayed positive and professional and made sure they helped me while still maintaining the others that were behind me More

Get Ahead with Fred My car accessor Fred kept me informed every step of the way. My car was in the Toyota hospital for 3 days. Fred covered the rental car and gave me a l My car accessor Fred kept me informed every step of the way. My car was in the Toyota hospital for 3 days. Fred covered the rental car and gave me a loyalty discount and a Veterans’s discount. My car is purring on the road More

Excellent service and professional We took our Toyota Prius C in for an oil change after being gouged at another Toyota dealership service center in the region. Although the earliest a We took our Toyota Prius C in for an oil change after being gouged at another Toyota dealership service center in the region. Although the earliest available online appointment for our service was one week out, our experience at Elk Grove Toyota was worth the wait. From the moment we drove into the service bay, staff was professional and courteous. We never had such a quick turnaround at a Toyota dealer on our express oil change/tire rotation and were in and out within the hour. Our express service adviser, Joel, made us feel as though we were family. This was our second experience with Elk Grove Toyota (the first was through the car rental service). Both times, our experience was excellent. We will be back. More

Brian is awesome! Great customer service! I'll definitely bring my truck back. He answered all my questions and took care of my tires. Back on the road! Great customer service! I'll definitely bring my truck back. He answered all my questions and took care of my tires. Back on the road! More

Consistent service from ALL onsite. No matter who I work with on-site I’m always taken care of. The only negative thing I can say was my appointment was not honored. So I had to pay out No matter who I work with on-site I’m always taken care of. The only negative thing I can say was my appointment was not honored. So I had to pay out of pocket for my own rental vehicle as a result. Pretty frustrating but job is always done well. More