Elk Grove Toyota - Service Center

I have always had great service at Elk Grove Toyota, have purchased many vehicles there and, when needed, have utilized their body shop - always courteous, professional, and provide excellent service. Alan M purchased many vehicles there and, when needed, have utilized their body shop - always courteous, professional, and provide excellent service. Alan Mitchell goes above and beyond expectations providing customer service within the Body shop. More

New Service Center This was my first visit to the new service center at Elk Grove Toyota. I really liked the spaciousness of the facility. I was greeted promptly when I This was my first visit to the new service center at Elk Grove Toyota. I really liked the spaciousness of the facility. I was greeted promptly when I pulled into the service drive and was then met by my Service Advisor, Joel. Paperwork was handled quickly and I proceeded to the large waiting area. Joel notified me by text when my car was ready and I was done. Overall I was very pleased with my visit. More

Had an appointment and was done within an hour No waiting when I arrived. Staff seemed friendly and ask if I had any problems or questions besides the 5000 mile check. Will see how it goes on next No waiting when I arrived. Staff seemed friendly and ask if I had any problems or questions besides the 5000 mile check. Will see how it goes on next visit. More

Excellent Beautiful dealership and service department. Great service, great coffee, Donuts on Saturday morning. Free car wash with my oil change. I will miss i Beautiful dealership and service department. Great service, great coffee, Donuts on Saturday morning. Free car wash with my oil change. I will miss it when I move. More

Excellence Elk Grove Toyota performed my maintenance on my schedule. The work was quickly done and to my satisfaction. I will recommend Elk Grove Toyota to my fr Elk Grove Toyota performed my maintenance on my schedule. The work was quickly done and to my satisfaction. I will recommend Elk Grove Toyota to my friends for purchasing and maintaining a new Toyota. More

Poor customer service and being rude I recently bought a 2019Rav4 and had to bring it back to have side moldings and edge guards put on. When I arrived, I stood outside for about 30mins w I recently bought a 2019Rav4 and had to bring it back to have side moldings and edge guards put on. When I arrived, I stood outside for about 30mins with no one to assist. I had to walk over and ask one of the service guy to look up my appointment. Finally when I was helped, I was told i was going to have to wait 5 hours for my parts to get installed. I told the gentleman at the service desk (Andy) that I drove all the way from Chico and did not have any other ride to do what I needed to do until my car got serviced. He offered uber, but I did not want to take my 2 year old around in an uber. Asked about a rental car but he told me they couldn't provide one. He then took me over to the sales department and we spoke with John Hilscher (Manager) and he told me that I didn't qualify for a rental because I'm only getting 2 services done and told me that I could reschedule if I didn't want to wait. I told him that I came all the way from Chico and would NOT come back to have something installed that should of came with my car in the 1st place. He continued to tell me that he can't do anything in regards to my situation. The only thing he could offer was for me to rent my own car at a given rate, which I ended up having to pay $32 out of pocket for. Andy gladly had my car serviced in about 3 hours, which I am appreciative for. I should of just bought my car at Chuck Patterson in Chico, maybe I wouldn't have to deal with this. Will definitely not recommend this place to anyone. More

Express oil change The service was second to none. Love the new place it stand out from the rest of the auto dealers. Mathew and the person name David from parts Dept. a The service was second to none. Love the new place it stand out from the rest of the auto dealers. Mathew and the person name David from parts Dept. are helpful and professional. The only thing I didn't get or have Mathew do was reschedule my next free oil change. Other than that I'm a satisfied customer. Thank you for your service. More

Great service My service was done quickly and Adrian was very pleasant and helpful. The new facility is beautiful. I would highly suggest Taking your car here. My service was done quickly and Adrian was very pleasant and helpful. The new facility is beautiful. I would highly suggest Taking your car here. More

Professional Danny was friendly and professional. He was knowledgeable and able to answer all my questions. He thoroughly reviewed the service provided, heads up o Danny was friendly and professional. He was knowledgeable and able to answer all my questions. He thoroughly reviewed the service provided, heads up on future needs, He went a step further and informed me of future deals and best time to buy to address my future needs. More

Service Hey came in on Sunday for a oil change Joel Garcia was quick to help me honest. He told me it was going to be a while before I came get service becaus Hey came in on Sunday for a oil change Joel Garcia was quick to help me honest. He told me it was going to be a while before I came get service because I was a walk in. But he kinda lied ( in a good way) it wasn’t a couple hours it was like 30 minute. I planned on losing a few hours of my day but the service department was so fast. That’s why I only come here to service my truck even though is 30 minutes away from me More