Elk Grove Toyota - Service Center

Oil change and tire rotation and brake inspection I had an appointment scheduled for 2:20 p.m on Monday October 21,2019 and was in at 2:32. I did not pick up my car and keys till 4:30. That was 2 hour I had an appointment scheduled for 2:20 p.m on Monday October 21,2019 and was in at 2:32. I did not pick up my car and keys till 4:30. That was 2 hours waiting for my car. Way too long in my opinion but the representative helping me gave me a discount on my bill and was very patient and kind with me and the situation. More

Oil Change Joel Garcia set up my oil change and did a very good job of communicating to me the status of my service. My car was ready much sooner than I expecte Joel Garcia set up my oil change and did a very good job of communicating to me the status of my service. My car was ready much sooner than I expected. More

Unprofessional staff The advisors were so unprofessional. They were very loud and kept laughing. One of the advisors that called me to give an update about my vehicle star The advisors were so unprofessional. They were very loud and kept laughing. One of the advisors that called me to give an update about my vehicle started laughing. I could not understand him since he was laughing so hard. It took him about 20 seconds before giving me an update. It seemed like like they were in high school. I heard one customer calling the manager about their unprofessional behavior. More

10k service The service provided was excellent. Jose is very friendly and always ready to assist us explaining each question. This is our third time at Toyota dea The service provided was excellent. Jose is very friendly and always ready to assist us explaining each question. This is our third time at Toyota dealer and the service is always very good. More

Service review Brian was very nice and thorough in taking care of my car. I feel like I’m not n good hands after using the express department instead of my normal gu Brian was very nice and thorough in taking care of my car. I feel like I’m not n good hands after using the express department instead of my normal guy I’ve used for 6 years. More

A decent experience Went in with an issue with my car, they couldn’t figure out the problem but Milton had great customer service. It took me a while to find the right se Went in with an issue with my car, they couldn’t figure out the problem but Milton had great customer service. It took me a while to find the right service center to park the car, wish that would be more clear but I guess I’ll know for next time. More

Excellent service The new service area is very nice. No long lines like previously at the dealer. The staff was friendly and helpful. Explaining a lot of the work an The new service area is very nice. No long lines like previously at the dealer. The staff was friendly and helpful. Explaining a lot of the work and how to maintain the car. Brian was awesome. More

oil change Express Good job from oil change Express, answer all the Questions that we were concerned about this service I really to impress that the new place that hel Good job from oil change Express, answer all the Questions that we were concerned about this service I really to impress that the new place that help me to Easy to park and go to the service station More

Everything was over the top perfect. Until I reached the cashier. I was upset that the bill was $506.00 when the estimate was $500.00. I explained why I didn’t understand the extra $6.00. She said it was cashier. I was upset that the bill was $506.00 when the estimate was $500.00. I explained why I didn’t understand the extra $6.00. She said it was because of the tax! I’ve never paid more than what was estimated unless the service department phones me to explain. Then she waved and said my car was in the back by the car wash. I couldn’t find it until walking behind the car wash in the express parking. I love this Toyota dealership and will return as soon as another maintenance service is needed. But I hope I don’t have the same cashier. More

Frustrating experience Mark and John were awesome. This is regarding the unexpected, costly, and unsafe brake issues that could have been prevented and inconsistency bw deal Mark and John were awesome. This is regarding the unexpected, costly, and unsafe brake issues that could have been prevented and inconsistency bw dealerships for standard services. Also service front desk staff reluctance to get service advisor caused me extra work and money to get opionion elsewhere while waiting to get thru to speak to an advisor. Joyce was one of the front desk staff. This has happened very time. the only time i could get thru is when I had to raise a huge concern or my car is actually there. More