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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,325 Reviews

1,325 Reviews of Elk Grove Toyota - Service Center

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October 07, 2019

Great service. Love the new maintenance location. They explained everything to me, which was helpful. The report received once the service was complete was very thorough. I have been going to this locatio More

by Angelina
Recommend Dealer
Yes
Employees Worked With
Nicholas Kersten
Oct 08, 2019 -

Elk Grove Toyota responded

Thank you for this feedback and for your kind words! We are grateful for your business and look forward to working with you again in the future!

October 03, 2019

Joel was great. Knowledgeable and easy to communicate with. Great personality too. He was very helpfully in getting me in and out quickly which was great. More

by Craig
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Oct 04, 2019 -

Elk Grove Toyota responded

Thank you for your kind words and feedback! We are grateful for your business and look forward to working with you again!

October 02, 2019

Went in for whistling coming through air vents at high speed and removing water spots. I had to drive my vehicle to see if repair man could hear and diagnose the problem but it wasn’t windy enough to get More

by KL
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whisky- repair, excellent
Oct 02, 2019 -

Elk Grove Toyota responded

Thank you for coming to see us for service! We appreciate hearing about your experience and hope to work with you again in the future!

October 02, 2019

Professional and efficient staff, very clean and organized facility and overall operation. Primal was very courteous and thorough in reviewing service needs and client needs. More

by Johnr
Recommend Dealer
Yes
Employees Worked With
Primal Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2019 -

Elk Grove Toyota responded

Thank you for taking the time to tell us about your experience! We appreciate your kind words!

October 01, 2019

Quick & great service. Milton service advisor kept me informed, he professional and knowledgeable. I highly recommend both Milton & Elk Grove Toyota service. Beautiful new facility. Excellent service More

by Russ
Recommend Dealer
Yes
Employees Worked With
Milton service advisor in express service center
Oct 02, 2019 -

Elk Grove Toyota responded

Thank you so much for the kind review about Milton and Elk Grove Toyota. We truly value your business and your feedback. Come back soon. Sincerely, Jeannette Blair Customer Relations Manager

October 01, 2019

We got a text with an invoice, but when I went to the service desk, they knew absolutely nothing about my vehicle being ready. Finally someone came to me til 1 hr after we received the text that my vehic More

by Mtngr1
Recommend Dealer
No
Employees Worked With
Matthew Shrum
Oct 02, 2019 -

Elk Grove Toyota responded

Thank you for taking the time to provide us with your feedback. I truly apologize about the text and the wait time. I have addressed this concern with our upper management and staff. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

September 30, 2019

John Nguyen is great!!! He did excellent job!!! Keep us updates, regarding our car status. Good service. Very good adviser! Gave us very recommendation regarding which parts is great. More

by Juan
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2019 -

Elk Grove Toyota responded

Thank you for taking the time to review our dealership and John here online. We are happy to hear about your wonderful visit with us. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager 916-405-8000

September 30, 2019

I have always had great service at Elk Grove Toyota, have purchased many vehicles there and, when needed, have utilized their body shop - always courteous, professional, and provide excellent service. Alan M More

by Loyal2EGtoyota
Recommend Dealer
Yes
Employees Worked With
Alan Mitchell , Nicholas Kersten
Sep 30, 2019 -

Elk Grove Toyota responded

We are really happy to hear this! Thank you for your continued business! We appreciate your kind words and look forward to working with you again!

September 27, 2019

New Service Center This was my first visit to the new service center at Elk Grove Toyota. I really liked the spaciousness of the facility. I was greeted promptly when I More

by Sparks
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joel Garcia
Sep 29, 2019 -

Elk Grove Toyota responded

Thank you for coming to see us at our new service facility! We appreciate your business and feedback! We look forward to working with you again!

September 27, 2019

Had an appointment and was done within an hour No waiting when I arrived. Staff seemed friendly and ask if I had any problems or questions besides the 5000 mile check. Will see how it goes on next More

by Alice
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Vong
Sep 29, 2019 -

Elk Grove Toyota responded

Thank you for coming to see us for service! We appreciate your business and look forward to working with you again!

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