Elk Grove Toyota - Service Center

Staff were friendly and efficient however, one disappointment is that the plastic and paper protection in the driver’s seat was not disposed of. It just was left sitting on the driver’s seat not e disappointment is that the plastic and paper protection in the driver’s seat was not disposed of. It just was left sitting on the driver’s seat not even straightened out More

service oil and filter change rotate tires check fluid levels. However email report I received was for mileage of 16k+ not the current 22382, so info was not oil and filter change rotate tires check fluid levels. However email report I received was for mileage of 16k+ not the current 22382, so info was not up to date!! More

Car Maintenance My 2016 Avalon Limited needed maintenance. Andy Tran was my service man. I have worked with him before and have gotten excellent service from him. Wou My 2016 Avalon Limited needed maintenance. Andy Tran was my service man. I have worked with him before and have gotten excellent service from him. Would highly recommend Andy to anyone. Thanks More

Took my Prius for an oil change, went to pay and learned they changed my engine and cabin air filters without my permission. I didn't approve and didn't want. They then said they would put back my old filte they changed my engine and cabin air filters without my permission. I didn't approve and didn't want. They then said they would put back my old filters which supposedly they did, but I do not know for sure. Now I do not know if those were mine or someone else's. I'll not use them for a long time if ever More

Easily made appointment, took the car on time at the dealership, and finished ahead of schedule! Outstanding customer service. I will continue to use this dealership in the future for all of my Toyota dealership, and finished ahead of schedule! Outstanding customer service. I will continue to use this dealership in the future for all of my Toyota needs. More

They clearly spent millions on the new facility; too bad the whole service doesn't quite match it. I had an appointment for 5K service, and was in and out in less than an hour. Awesome. However, their compl the whole service doesn't quite match it. I had an appointment for 5K service, and was in and out in less than an hour. Awesome. However, their complimentary car wash is quite lacking. I don't expect a full detail, but I don't want water spots all over my brand new vehicle. You will definitely need to take your own towel to get the excess water off. Also, when it was finished, they parked it near one of those trees that drops the pollen. So the freshly washed car had water and pollen spots all over it. Unacceptable. Hopefully, they'll learn to treat our vehicles like their own. More

Miguel was fantastic! Toyota & more service providers need someone as detail oriented like Miguel. Listened to my concern the first time & was able to recommend Dave to test drive with me. Dave was knowl need someone as detail oriented like Miguel. Listened to my concern the first time & was able to recommend Dave to test drive with me. Dave was knowledgeable & even though my car wasn’t under warranty I appreciated that was the first thing he checked. I wish my car repair wasn’t so expensive but I heard & sae Miguel working to get my cost down as much as possible. Thank you More

I like the fact I wasn’t inconvenience and had a car to travel for the day while my car is being serviced. I got the car back promptly travel for the day while my car is being serviced. I got the car back promptly More

You guys was awesome..l was treated like a queen..Toyota Elk Grove is a beautiful place..l am excited..Thank you guys l re Elk Grove is a beautiful place..l am excited..Thank you guys l re More

Their service has gone downhill I have bee a loyal customer of Elk Grove Toyota for 20years with three Toyota vehicles (two of which I still bring to them). Have always had stellar I have bee a loyal customer of Elk Grove Toyota for 20years with three Toyota vehicles (two of which I still bring to them). Have always had stellar service until Jason was moved. The last few times I've come in for service the handling of my vehicle and the customer service by the Service Managers has slowly gotten worse. I have been letting little things slide the past few years... I get it people have bad days, they're busy whatever. My last visit there 3/5-3/6 was terrible. Sick days, bad days... I'm still a PAYING CUSTOMER. The only reason I give it one star is because at least the service guy who checked in my vehicle the night before, Anthony, was very nice and courteous. My assigned service manager/advisor was out sick and they literally "forgot" about my vehicle. I called three times on the day of service... I wasn't informed that my service advisor wasn't in until my 6pm call. Then the girl got rude with me and told me that I needed to call back the next day when she had more service advisors in. I was like, um... NO YOU need to call ME considering I've called multiple times and no one could be bothered to update me. Of course I did NOT receive a call by noon the next day so I called to ask what the heck was happening and if they were just holding my truck hostage. The service manager Brian called back about two hours later all... uh well I guess we dropped the ball.. I'm having a guy look at it now. Gee thanks. Who knows if they ACTUALLY did the work. I may have paid for absolutely nothing but a truck wash! Three hours after Brian's lame call, I got a shady response of well my tech says its a pin that tends to break on Tundra's and just makes that noise bcs some $1400part broke but you really don't need it. And we can't replicate the tire sensor issues. It's showing fine. Oh and we did the other work. What- at this point I give up. I picked up my truck and it had their seat protector, plastic sheets and trash in it. I mean I get it... it's a truck and I have a bunch of horse and kid crap in there but really? You can't toss your own trash before I pick it up? 20 plus years and multiple vehicles of loyal service and this is how I am treated as a customer. I am doubtful I'll ever return. What happened to the pervious service advisors?!?! I NEVER had any problems with Rocky or Jason. I'll have to call the Sacramento and Roseville Toyota's to see if they have moved there. This place has definitely changed for the worse. :( UNLESS anyone has any other recommendations for a place that ISN"T ELK GROVE TOYOTA????? More