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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,325 Reviews

1,325 Reviews of Elk Grove Toyota - Service Center

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April 17, 2020

There was a colleague next to Micaela that also helped check me out. Both he and Micaela were very helpful. I didn’t have to wait long for service. More

by Happy Customer
Recommend Dealer
Yes
Employees Worked With
Micaela Alvarez
Apr 17, 2020 -

Elk Grove Toyota responded

Hi, Thank you so much for taking the time to review our dealership. Your complete satisfaction is important to us. I am glad our staff took good care of you during your time with us. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

April 17, 2020

I've purchased five vehicles at this dealership, had $4000 worth of repairs made to my 2010 Prius and have always used them for my services. Getting charged $12.50 for a "brake inspection" when they hav More

by chrismartin01
Recommend Dealer
Yes
Employees Worked With
John Thorpe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nai Saechao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Chase, Nicholas Kersten, Matthew Shrum
Apr 17, 2020 -

Elk Grove Toyota responded

Hello, I apologize for your most recent experience. I have addressed your concern with our Service Manager. Your complete satisfaction is important to us. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

April 13, 2020

Carly was not friendly or inviting in any way. She reminds me of the reason (poor customer service) why I left Lodi Toyota and came to Elk Grove Toyota. I told another representative who assisted me a More

by Cheryl78
Recommend Dealer
No
Employees Worked With
Carly Watkins
Apr 15, 2020 -

Elk Grove Toyota responded

Hello, My name is Jeannette Blair and I am the Customer Relations Manager here at Elk Grove Toyota. I wanted to personally apologize for your experience with us. I have addressed your concerns with our Service Manager and Carly. This type of behavior is not acceptable at all. Your complete satisfaction is very important to us. We have corrected the issue and we hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

April 11, 2020

Dave Moore and the Elk Grove service department did a fantastic job in the service of my vehicle. Dave Moore Was hands-on, and the Service technicians did a fantastic job. More

by Plfair
Recommend Dealer
Yes
Employees Worked With
Dave Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2020 -

Elk Grove Toyota responded

Thank you for taking the time to review us! We appreciate your kind words!

April 06, 2020

Elk Grove Toyota has such a good service department. From the person who greets you in line, to the one who writes up your order, to the mechanics, to the the parts department, to the cashier service is thei More

by jmacias
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Garcia , Gustavo Rios
Apr 08, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for your kind words. I am thrilled to hear that you enjoyed your time with each of our departments. Our staff will be pleased to know that you were completely satisfied with their customer service. We are so grateful for your review. Thanks for sharing your review here online. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

April 06, 2020

Very friendly staff Large waiting room availableWith Coffee. They provideDiscounts and coupons on future purposes. The speed of service is adequate. I will be coming back for more service in the future. More

by Tmoney
Recommend Dealer
Yes
Employees Worked With
Andy Tran
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for taking the time to share your experience here online. We will share this with the store team to let them know how we are doing. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

April 04, 2020

Excellent service.For my recalled service of Toyota my vehicle was picked up from my house and dropped after service.I did not work with any employee.The only person I worked with was Mr Dave and he did e More

by bkalotia8461
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Dave
Apr 05, 2020 -

Elk Grove Toyota responded

Thank you for this feedback! We're happy to hear your experience with our service department was 5-star worthy! We are grateful for your business!

March 31, 2020

Thank you for doing very fast job on Oil change for my Lexus ES 350 2007 . I paid about $44 labor and parts . But be careful with free quick car wash since it might leaves Scratches on the car . More

by Harryhightech
Recommend Dealer
Yes
Employees Worked With
Minh Ly
Mar 31, 2020 -

Elk Grove Toyota responded

Hello, I am glad to hear you enjoyed your time with us. Thank you for providing us with your feedback. We will look into the car wash issue. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

March 27, 2020

Elk Grove Toyota did a fantastic job in serving my needs of getting my Siana Van. Fred Daniels is the best service manager and took care of my needs very fairly. I have been using Fred Daniels since 1986. T More

by Kenelkgrove
Recommend Dealer
Yes
Employees Worked With
Fred Daniels
Mar 31, 2020 -

Elk Grove Toyota responded

Hi, Thank you for your continued business and for your wonderful review. I am glad to hear that Fred has been taking care of you since 1986. Your complete satisfaction is important to us. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

March 27, 2020

I wouldn’t trust anyone else to get under my hood but Elk Grove Toyota Service Department. My Tacoma is 11 years old and it drives like a dream. More

by AJzinman
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ronald Singh
Mar 31, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for your amazing review! We are honored to hear that you put all of your trust in our team here at Elk Grove Toyota. We truly value your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

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