Elk Grove Toyota - Service Center

Awesome 👏 service. They keep me posted about the progress of work and delivered my car on time.Service advisor Nick explained work performed and also advised to change tires after 10000 miles progress of work and delivered my car on time.Service advisor Nick explained work performed and also advised to change tires after 10000 miles More

Rico who assist me during my visit was very patience and attentive. Great customer service! From getting inside you’ve welcome with great smile until the end attentive. Great customer service! From getting inside you’ve welcome with great smile until the end More

Andy was very helpful and knowledgeable. I would highly recommend him and will be a repeat customer. I wont say the service was the fastest but I'd rather they take their time and make sure the job is done recommend him and will be a repeat customer. I wont say the service was the fastest but I'd rather they take their time and make sure the job is done right. More

Great service, courteous, and prompt. Like the communication tools via email, text, or phone. You can get updates on your car being serviced. With the current pandemic, they take the time to make communication tools via email, text, or phone. You can get updates on your car being serviced. With the current pandemic, they take the time to make sure your steering wheel, chair, and stick/auto shift handle are covered with protection for peace of mind. Of course, like the free car wash. More

I got my first service since I bought my Camry and the facility was super nice and so was the customer service! My car was done in 30 min and Andy tightened all my doors as he heard my driver side make a facility was super nice and so was the customer service! My car was done in 30 min and Andy tightened all my doors as he heard my driver side make a weird noise when he opened it. Long was also amazing and helped me pick which car was the best option for me (a few months ago) and gave me advice on helping my credit score. More

At first the associate who took my information did not note the information correctly, even after doing a major service no one had corrected the mileage on the paperwork properly. note the information correctly, even after doing a major service no one had corrected the mileage on the paperwork properly. More

Easy to schedule appointment plus very fast service making an experience is very easy going. New service building is awesome with an easy access and no more traffic. Thank you Elk Grove Toyota!!! making an experience is very easy going. New service building is awesome with an easy access and no more traffic. Thank you Elk Grove Toyota!!! More

The service was quick and thorough. The service representative Kane was friendly and professional. All matters were explained along with the ease of payment. Thank you. representative Kane was friendly and professional. All matters were explained along with the ease of payment. Thank you. More

I went to the service for for my car, the service representative Nick Kersten was very friendly, and the time for the service are shorter than the time I expected! representative Nick Kersten was very friendly, and the time for the service are shorter than the time I expected! More

Overall very satisfied. We have been customers at Toyota for about 20 yrs.We have always been treated with respect and with good courtesy. We have two very minor complaint We have been customers at Toyota for about 20 yrs.We have always been treated with respect and with good courtesy. We have two very minor complaints:At one time a dollar was taken from the car console.We did not mention it due to the unimportance.On our last service on22April2020,we discovered that a styluss was missing.I hope I spelled the item correct.It is a pen/pencil like item to change the radio selections without having to leave fingerprints.We do not recall the cost of the item.The dollar and cost of the item is irelevant.What items will be missing next time?We are sure it is the oversight of a single employee.Thoughts of that employee shoud be:How does his actions reflect on the Dealership and other personell.Thyank You,Pedro and Antonia Duran More