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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,368 Reviews

1,368 Reviews of Elk Grove Toyota - Service Center

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September 07, 2020

Always get the finest service, the waiting area is clean and comfortable, keep up the good work, I will return for service again! thank you Gloria More

by gloria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Garcia , Gustavo Rios
Sep 09, 2020 -

Elk Grove Toyota responded

Hi Gloria, Thank you so much for your continued business and for this awesome review. I am happy to hear that our staff offers you the finest services. We are lucky to have amazing customers like you. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

September 07, 2020

The advisor was pleasant. The car service was poor, they The advisor was pleasant. The car service was poor, they didn’t rest the tire pressure alert, moved my settings didn’t put them back. More

by SG
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Milton
Sep 09, 2020 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience with us. I have addressed your concerns with our Service Manager. Whenever you have time to bring your vehicle by we are happy to reset the alert and put your settings back to where they were. If you have any concerns when you are with us please ask to speak with Dave Moore (Service Manager), Brian Chase (Service Director), or Jeannette Blair (Customer Relations Manager). We are always happy to help. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

September 01, 2020

I drove from Stockton to visit Elk Grove Toyota due to their great price on 10k service! Also, impressed with the pit stop concept,with no appointment needed! Thanks More

by dsummers5333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 27, 2020

Service department did great job,they fix my car brakes and check the AC. It's all working fine now.customer service was very good. More

by Arbinram1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Kersten
Aug 28, 2020 -

Elk Grove Toyota responded

Hello, I am so happy to hear that our Service department was able to fix your AC. Your complete satisfaction is very important to us. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 26, 2020

Good customer service. Liked idea of Lyft/ Uber shuttle service. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. Thank you. More

by B.Y.
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Aldrete
Aug 28, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for sharing this wonderful review here online. I am happy to hear that you received good customer service. Come see us again soon! Sincerely, Jeannette Blair Customer Relations Manager

August 20, 2020

We did not buy our Toyota at this dealership. However, We did not buy our Toyota at this dealership. However, we always take it here for service. The Service Department is Excellent. I can't recall th More

by johnburke55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Kleefeld
Aug 21, 2020 -

Elk Grove Toyota responded

Hi John, Thank you so much for this kind review. I am glad our staff has been helpful and knowledgeable during you time with us. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 06, 2020

Customer oriented approach, spacious new service facility, consultative style, friendly & helpful behavior of staff. Clean facility. Could cut on time taken for routine service like oil change. More

by virender100
Recommend Dealer
Yes
Employees Worked With
Gustavo Rios
Aug 07, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for your kind review. I will be sure to share your feedback with our Service Manager. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

July 20, 2020

Elk Grove Toyota puts their customers first. I have been doing business with them since 2009 and it has been a pleasure. They work on getting you the best deal and I should know as I have leased 6 cars from More

by Sunlover2015
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for this amazing review. We are very grateful to have wonderful customers like you. I am glad you have been enjoying your time with us. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

July 20, 2020

Very poor because I waited extra 1 hour to get called in a waiting area. This was second time happened to me. Was told hard to say my name More

by geetapillaykumar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Baljinder Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Mojaddedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Elk Grove Toyota responded

Hello, I apologize for your experience. I would like to get more information from you to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask to speak with Jeannette Blair. I want to fix this immediately. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

July 17, 2020

Fast service. Very helpful. Got in an out real fast.John Fast service. Very helpful. Got in an out real fast. John did a great job explaining everything need done on the vehicle. Huge facility a lot of room More

by Kelly1234
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2020 -

Elk Grove Toyota responded

Thank you for this review! We appreciate you coming to see us for service!

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