Elk Grove Toyota - Service Center

I am satisfied with the great customer service and communication. Will recommend a friend or family member to Toyota in the future who is looking to purchase a new car. Thank you. communication. Will recommend a friend or family member to Toyota in the future who is looking to purchase a new car. Thank you. More

Tim was so nice and very informative ! Will definitely bring my vehicle back to Elk Grove Toyota and look forward to working with Tim again ! bring my vehicle back to Elk Grove Toyota and look forward to working with Tim again ! More

Professional,knowledgeable, pay attention to detail. Very enjoyable experience . Communicate on every step of the repair process. Matt is my contact and his great attitude definitely make a significant diffe enjoyable experience . Communicate on every step of the repair process. Matt is my contact and his great attitude definitely make a significant difference to my experience More

Was satisfied with the service I received from the service department. They took care of my yearly maintenance even though it’s over a year already. Recall issue was done and more by checking the pre service department. They took care of my yearly maintenance even though it’s over a year already. Recall issue was done and more by checking the pressure on the tires. More

Nick was super. He understood & assisted me in the post/ concurrent purchase inspection of third party sellers like Carvana. He called carvana’s warranty department to get approval. I didn’t need to do anyt concurrent purchase inspection of third party sellers like Carvana. He called carvana’s warranty department to get approval. I didn’t need to do anything really. He kept me up to speed on how long the inspection & repairs would be. When you go to Elk Grove Toyota to get your car serviced I definitely would request him. All other peripherals at the dealer & service department we very professional as well. In the past I’ve boughten two cars from them & have always had a great experiance. More

I have had average to below average customer service at this dealership each time I have gone in and this time was no exception. The printer wasn't working so it took longer (which happens, so I don't rat this dealership each time I have gone in and this time was no exception. The printer wasn't working so it took longer (which happens, so I don't rate badly for that) but traditionally when I get service, I ask if there are any active sales or coupons. I asked the Service Rep and he immediately said no, without even looking. I ended up going to their online website and found 4-5 coupons that applied to my service requested. The cashier seemed like she didn't want to be there which is not good when you are taking people's money and asking them to rate your service. More

I like Elk Grove Toyota, I have been dealing with them for more than 4 years. They are very friendly, professional. I will definitely come back for more than 4 years. They are very friendly, professional. I will definitely come back More

Great staff!!! Prompt service! Nick has always been a big help. The car wash is a nice touch. I have also worked with Fred in parts dept, great help as well. Keep this guys around. help. The car wash is a nice touch. I have also worked with Fred in parts dept, great help as well. Keep this guys around. More

Worst dealership ever. They ruined my engine and always did the least amount of work possible never fix the problem. Did major work three times and never fix the problem. Now after eight years they final did the least amount of work possible never fix the problem. Did major work three times and never fix the problem. Now after eight years they finally replace the engine light they should have in the first place. The problem is the same as always before it went the cheapest way possible. They put a used engine in and I’m sure it’s the cheapest one they could get. It has corrosion on the outside like it’s been exposed to salt water. I can only hope that it has not been in a flood. More

Nick from service was very knowledgeable with my Tacoma TRD PRO and was extremely helpful and delightful to work with. He has great customer service skills. TRD PRO and was extremely helpful and delightful to work with. He has great customer service skills. More