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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,325 Reviews

1,325 Reviews of Elk Grove Toyota - Service Center

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October 05, 2020

He (Nick Kersten)give good advice to buy a tire He said don't buy a four tires . You need one because still new. That why buy one. More

by Edwin16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Kersten
Oct 08, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for sharing your review here online. I am happy to hear that Nick was helpful during your time with us. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

October 03, 2020

I have purchased a number of Toyotas from Brian Rae. I have purchased a number of Toyotas from Brian Rae. Always easy no pressure deals. A real pleasure to work with. Oh and the service and maintena More

by donnylgraham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Rea, Brian Chase, Brian Rea, Chris Her, Anthony Aldrete, Mark Kleefeld
Oct 04, 2020 -

Elk Grove Toyota responded

Thank you for your review! We appreciate your kind words and feedback!

October 01, 2020

Great service. Friendly people.the service department is always friendly and helpful. They made me feel comfortable and told me exactly what I needed done. More

by David.capper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gustavo Rios
Oct 04, 2020 -

Elk Grove Toyota responded

We are happy to hear this! Thank you for taking the time to tell us about your experience with Elk Grove Toyota!

September 30, 2020

Efficient friendly and knowledgeable maintenance service and review today .we have five Toyota’s we’ve actively had serviced there for years aBd appreciate their honesty More

by kenpatten
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gustavo Rios
September 15, 2020

I had looked on several Toyota Dealer websites for a service special coupon for my 2007 Sienna. I needed to replace the Iridium spark plugs because it had over 132,000 miles. So I found a special coupo More

by Paul
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alvin Kumar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Kersten
Sep 17, 2020 -

Elk Grove Toyota responded

Hello Paul, Thank you so much for sharing this amazing review. I am thrilled to hear that Nick was helpful and that we were able to get you the price you wanted. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

September 15, 2020

Mike the technician at Toyota who helped me out twice did an excellent job both days. He had excellent customer service skills and knowledge. Very nice guy and great attitude. More

by Dabboo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike
Sep 17, 2020 -

Elk Grove Toyota responded

Hi, I am happy to hear that you were satisfied with service from Mike. Your satisfaction is very important to us. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

September 11, 2020

at least 23 words about this dealershipat least 23 words at least 23 words about this dealership at least 23 words about this dealership at least 23 words about this dealership at least 23 words about thi More

by Foothill Hermit
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Primal Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2020 -

Elk Grove Toyota responded

Thank you for taking the time to rate us!

September 07, 2020

The advisor was pleasant. The car service was poor, they The advisor was pleasant. The car service was poor, they didn’t rest the tire pressure alert, moved my settings didn’t put them back. More

by SG
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Milton
Sep 09, 2020 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience with us. I have addressed your concerns with our Service Manager. Whenever you have time to bring your vehicle by we are happy to reset the alert and put your settings back to where they were. If you have any concerns when you are with us please ask to speak with Dave Moore (Service Manager), Brian Chase (Service Director), or Jeannette Blair (Customer Relations Manager). We are always happy to help. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

September 07, 2020

Always get the finest service, the waiting area is clean and comfortable, keep up the good work, I will return for service again! thank you Gloria More

by gloria
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Garcia , Gustavo Rios
Sep 09, 2020 -

Elk Grove Toyota responded

Hi Gloria, Thank you so much for your continued business and for this awesome review. I am happy to hear that our staff offers you the finest services. We are lucky to have amazing customers like you. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

September 01, 2020

I drove from Stockton to visit Elk Grove Toyota due to their great price on 10k service! Also, impressed with the pit stop concept,with no appointment needed! Thanks More

by dsummers5333
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for taking the time to leave an excellent review. We really appreciate your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

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