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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,368 Reviews

1,368 Reviews of Elk Grove Toyota - Service Center

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January 29, 2021

After my car was at your shop, I looked over my car and saw a paint chip about a nickel size on the passenger side. I called on 1/27 and left a message for a call back to discuss the paint chip. But Toyota More

by nqb55
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mike Lau
3.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Elk Grove Toyota responded

Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

Feb 09, 2021 -

nqb55 responded

The dealership staff listened and addressed my concerns. I appreciate it very much.

January 29, 2021

Couldn’t even get a call back for an appointment so on the 4th call I just made one with the service receptionist. Car went in with a small leak and came back with a larger leak - all over my driveway! More

by Jschlick1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
No names
Feb 01, 2021 -

Elk Grove Toyota responded

Hello - We apologize for the frustration you experienced. If there are any outstanding issues, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

January 28, 2021

The best service experience I have had in years.. Elk Grove Toyota really spent a lot of time and money to make this location customer service friendly. There is nothing I would change or any negative fe More

by gvasquez99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khang Bui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2021 -

Elk Grove Toyota responded

We're happy to hear this! Thank you for your kind words and your business!

January 27, 2021

Sulaimin Aziz was very professional, very courteous, very good to work with. Since 1981 I would rate Sulaimin above all the other Service people. I More

by chiuu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian my mechanic , Sulaiman Aziz
Jan 27, 2021 -

Elk Grove Toyota responded

Hello, Thank you so much for this amazing review. It is an honor to hear you say that you would rate Sulaiman above all other Service people. I will be sure to share your kind words with Sulaiman and his Manager. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

January 21, 2021

It is close to my home, quality and timeliness of work. Price was really good. Professionalism is excellent . Convenient place to sit inside while waiting for vehicle. Clean bathroom.😊 More

by Charan singh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carly Watkins
Jan 22, 2021 -

Elk Grove Toyota responded

Hello Charan, Thank you so much for your review. I am happy to hear that you enjoyed your time at our dealership. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

January 21, 2021

Faithful to EG ToyotaWay better service than Maita Faithful to EG Toyota Way better service than Maita Toyota Have bought 3 vehicles from EG Toyota and have not been disappointed. Love the new servi More

by DANERAM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sierra Yount
Jan 22, 2021 -

Elk Grove Toyota responded

Hello, Thank you so much for your wonderful review. We are honored to hear that you choose Elk Grove Toyota for your vehicle service needs. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

January 19, 2021

Great service, not over crowded. Friendly efficient. Communicated quickly once my vehicle was ready. This is one of the best Toyotas in California. Thank you. More

by mybloggingbox@gmail.com
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 22, 2021 -

Elk Grove Toyota responded

Hello, Thank you so much for your kind review. We appreciate your time and your business. It is an honor to hear you say that we are one of the best Toyotas in California. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

January 18, 2021

I came for the 30K Maintenance. Even with no appointment, i was able to get my service and completed in less than the time promised. More

by Noriel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Romy Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carly Watkins
Jan 24, 2021 -

Elk Grove Toyota responded

We are happy to hear this! Thank you for trusting us with your vehicle! We look forward to working with you again!

January 13, 2021

They did not fix or inflate my tires, as I requested. Also, they did not check or replace the cabin filter that I requested. The windshield liquid cleaner was not tapped off. More

by Livingwell
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gustavo Nevarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jose Calderon
Jan 17, 2021 -

Elk Grove Toyota responded

Hello - Thank you for reaching out to us. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

January 12, 2021

This was my 27th visit to the service department, as you can plainly see they are the only ones I trust with my service. I would rate them 5 stars for every visit but one, and they made up for the one visit More

by AJzinman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khang Bui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2021 -

Elk Grove Toyota responded

Wow! Thank you for your continued business! We appreciate your kind words and feedback. We look forward to working with you again!

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