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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,325 Reviews

1,325 Reviews of Elk Grove Toyota - Service Center

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January 03, 2021

Great customer service. Clean waiting room. Service was completed in time and. Toyota also washed my car. Service adviser was very friendly and knowledgeable. Overall, pleasant visit. More

by Sam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Aldrete
Jan 03, 2021 -

Elk Grove Toyota responded

Thank you for this feedback! We appreciate your review & look forward to working with you again in the future.

December 28, 2020

After the vehicle services are completed, you need to have service writers (when they are not busy, there were several just chatting away) to assist in closing out ROs and let the customer be on their wa More

by Salik
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sierra Y.(5*) Micaela A.(5*)
Dec 29, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for your feedback. I have addressed your concerns with our Service Manager and staff. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations manager

Dec 30, 2020 -

Salik responded

Thanks! Teamwork makes a lot of difference.

December 21, 2020

Always amazing customer service. Nick always takes care of his customers and makes us feel safe, comfortable and happy. We have been customers w Elk Grove Toyota since 2009 and would NEVER purchase a car a More

by Erandenilopez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Aldrete, Nicholas Kersten
Dec 23, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for your kind review and your continued business. I am glad to hear Nick is helpful and We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

December 10, 2020

Nice professional staff and service is fast & thorough. Wait time is reasonable and staff will give detailed explanation for the service that’s being performed More

by Edwinguintu
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Aldrete
Dec 13, 2020 -

Elk Grove Toyota responded

Thank you for taking the time to tell us about your experience with us! We appreciate your business and look forward to working with you again in the future.

December 10, 2020

I thought Mr Rios was a very nice person who's customer service was very good and was very professional. I would request him again. More

by pbailey
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Tran
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gustavo Rios
Dec 13, 2020 -

Elk Grove Toyota responded

Thank you for this feedback! We appreciate your business!

November 30, 2020

I didn’t like the way my service repair was handled by the service manager. It seemed that he was encouraging me to spend more money on unnecessary repairs. More

by Ive1
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nguyen
3.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Elk Grove Toyota responded

Hello, I apologize for your experience. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask to speak with Jeannette Blair. Your complete satisfaction is very important to us. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

November 22, 2020

Thank you for such prompt service. The options were all presented to me clearly, and I appreciate the friendliness of the staff.—that’s why I keep coming back. More

by jasmin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carly
Nov 22, 2020 -

Elk Grove Toyota responded

Thank you for your review and kind words! We appreciate your business and look forward to working with you again!

November 20, 2020

Elk Grove Toyota always have great service. I was able to call the dealership and make an appointment for same day oil change and was out of there in 45 mins. Anytime I’m in there less than an hour is always More

by dancapitol
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gustavo Rios
Nov 20, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for the five star rating. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

November 19, 2020

Glad I linked up with Miguel. One of the most professional & down to earth worker I’ve worked with in the 28 years of my life. Understanding, professional and communicate regularly. EGT is lucky More

by AVERYSMITH2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for this amazing review. It is an honor to hear the wonderful things you had to say about Miguel. I will be sure to share your review with Miguel and his Manager. Thank you for your time and your business. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

November 18, 2020

My husband brought my car in for a regular service. He was very impressed with the facility, the service rep, lounge & process. We’ll take my car back to EG Toyota. More

by Lashley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 19, 2020 -

Elk Grove Toyota responded

Hi Lashley, I am very happy to hear about your husbands experience here at Elk Grove Toyota. Your comfort and complete satisfaction is always our number one goal. We look forward to serving you and your husband for many years to come. Sincerely, Jeannette Blair Customer Relations Manager

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