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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,343 Reviews

1,343 Reviews of Elk Grove Toyota - Service Center

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October 08, 2024

Elk Grove Toyota was extremely kind with me. Exccellent Service and Rental Department. My SUV was affected by the recall, and Toyota was kind to provided me with a rental vehicle. The manager in More

by evamdelaney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2024 -

Elk Grove Toyota responded

Hello, Thank you so much for the amazing review. I am happy to hear that our team was able to make a tough situation with a recall easier for you. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

October 01, 2024

If you are looking for MSRP cars, Elk Grove is the place to be. Service is great. If you need to have maintenance, they also have a nice team to depend on. Highly recommended. More

by Jay
Recommend Dealer
Yes
Employees Worked With
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Elk Grove Toyota responded

Hello Jay, Thank you for your review. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

September 26, 2024

Very professional staff and a great experience whenever I have my vehicle serviced. Would definitely recommend Elk Grove Toyota to my family and friends. More

by Roberto Ramirez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad (Nash) Azimi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Elk Grove Toyota responded

Hello Roberto, Thank you so much for your kind words. I am thrilled to hear that Tim and Ahmad were helpful during your time with us. Come and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

September 17, 2024

The paperwork said a carwash was included, but it was not done. The paperwork also said that the tire pressures were checked and set to 32 psi, but in reality they were at 29 psi. I'm starting to wonder if t More

by simons916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Milton Vong
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2024 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. Whenever you have time please stop by and we can recheck your tire pressure and get you a car wash as long as there is no preexisting windshield or body damage. I also addressed your concerns with our Service Manager, Shop Foreman and staff. This type of service is not tolerated and it will be corrected. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

September 13, 2024

Service representatives were very pleasant and courteous. Services rendered were no nonsense and quick. Customer received text and phone call promptly when the work was done More

by haniel168
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Elk Grove Toyota responded

Hello, Thank you so much for this wonderful review on our staff here at Elk Grove Toyota. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

September 04, 2024

Excellent support and service. Very quick and thorough. Carly was fantastic. Really appreciated the visit. More

by Pmbenedetto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly Watkins
Sep 04, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your kind review about Carly. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

September 01, 2024

Customer service is good and they let you know if work is done before time. More

by dharmendra sharma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
4.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Kumar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Milton Vong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your review. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

August 31, 2024

Good service & because I had an appt, I was taking care of right away & only waited less than an hour for an oil change. More

by Elle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ping Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 02, 2024 -

Elk Grove Toyota responded

Hello Elle, Thank you for taking the time to review our Service department. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

August 16, 2024

Had good experience with service department and Milton. They were quick and efficient, appreciate did try up sell unnecessary repairs! Which consumers hate! So thanks. More

by Lauriedorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your review. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

August 15, 2024

Got done as they advised and service advisor was prompt with his replies with emails More

by Jc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2024 -

Elk Grove Toyota responded

Hi Jc, Thank you for taking the time to review our Service department. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager