Elk Grove Toyota - Service Center

Service was in a timely manner, service agent was pleasant and knowledgeable. My only criticism would be that the parts dept was not as well prepared or stocked to serve customers. Having to cross pleasant and knowledgeable. My only criticism would be that the parts dept was not as well prepared or stocked to serve customers. Having to cross busy street to parts dept was a little inconvenient for I am elderly and somewhat disabled, other than that the seating was comfortable and plentiful. Vending machines would make a more enjoyable wait... More

Fast and friendly service. Would come here again. Andy was very professional and not pushy at all. I wasn’t able to pick up my vehicle same day and he was very understanding. was very professional and not pushy at all. I wasn’t able to pick up my vehicle same day and he was very understanding. More

My only complaint is they forgot to reset my maintenance required notification. Usually that’s done by them, maybe they don’t do that anymore. required notification. Usually that’s done by them, maybe they don’t do that anymore. More

Service was professional and they listened to all my requests. Took longer then expected but they did a thorough job and took care of me requests. Took longer then expected but they did a thorough job and took care of me More

Was denied for maintenance service, the service writer acted like he didn’t want to be there to do my car, and he told me to not do the maintenance. I walked out to never return again. Wasted my time, my acted like he didn’t want to be there to do my car, and he told me to not do the maintenance. I walked out to never return again. Wasted my time, my driving, and my day for nothing. Will not return. More

Was in for a recall. Adviser Mike explained the issue of the recall very well and was patient to check for other issues of the vehicle. He made sure my vehicle was in top shape. It was a pleasant experience the recall very well and was patient to check for other issues of the vehicle. He made sure my vehicle was in top shape. It was a pleasant experience with Toyota Elk Grove with Mike’s assistance. More

Appointment was made for a quick recall. Still took 5 hours for a simple airbag recall job on a Tuesday. No point in making appointments if it’s gonna take all day anyways. hours for a simple airbag recall job on a Tuesday. No point in making appointments if it’s gonna take all day anyways. More

After my car was at your shop, I looked over my car and saw a paint chip about a nickel size on the passenger side. I called on 1/27 and left a message for a call back to discuss the paint chip. But Toyota saw a paint chip about a nickel size on the passenger side. I called on 1/27 and left a message for a call back to discuss the paint chip. But Toyota didn’t call me. I wanted to know if you have touch up paint that I can apply to mitigate the situation. Please contact me. More

Couldn’t even get a call back for an appointment so on the 4th call I just made one with the service receptionist. Car went in with a small leak and came back with a larger leak - all over my driveway! the 4th call I just made one with the service receptionist. Car went in with a small leak and came back with a larger leak - all over my driveway! Multiple trips back and forth to the dealer No phone calls or updates the entire time they had the vehicle More

The best service experience I have had in years.. Elk Grove Toyota really spent a lot of time and money to make this location customer service friendly. There is nothing I would change or any negative fe Grove Toyota really spent a lot of time and money to make this location customer service friendly. There is nothing I would change or any negative feedback I could give. Great work EG Toyota! More