Elk Grove Toyota - Service Center

Rep was courteous and gave me some good information. I would bring my car back for service again. would bring my car back for service again. More

In and out within an hour, staff are very professional and pleasant to deal with. and pleasant to deal with. More

This experience was horrible. I took my car in for an oil change. 6 hours later I finally get the call saying that my car is ready. I get there and they give me my keys. I go to my car and see that it’s not change. 6 hours later I finally get the call saying that my car is ready. I get there and they give me my keys. I go to my car and see that it’s not washed like they told me it was. So then I wait 30 minutes for them to wash my car. Still my car was dirty but by this time I’m melting in the heat and ready to go home. This was probably the worse experience I’ve ever had with any dealership. I doubt that I’d come here again. There’s no way In xxxx an oil change should take 6 hours. This place is insane. You would think that service would be better given how high the prices are here. More

Edit: Brian Chase contacted me back and resolved the issue. It seems there was some miscommunications with the team. For having to deal with it initially, I'll still take off one star, but in the end, t issue. It seems there was some miscommunications with the team. For having to deal with it initially, I'll still take off one star, but in the end, they took care of their customer. I brought a car in for warranty work and was told that the car needed its' 10,000 mile service. The car was purchased a little over two years ago (June 2019) by my late father who passed away from Covid in March '21. They told me about the two year service plan and informed me that since it has exceeded that by a few months they wouldn't honor it because a contract specifically states that its 2 years with a one month forgiveness plan. When I asked them if they would make an exception this one time and honor the service contract (The service would have been down in March but of course, deaths can be unexpected events.), they wouldn't honor it and offered a $20 discount. I don't mind paying for services but it really shows that they do value money over their customers. Each oil change is $89.95. Had you waived that once, you would've netted a return of $2500+ per vehicle lifetime. Of course, this value increases with more members of the family. Clearly the $90 dollars now is more important. But thank you, Brian Chase for being the manager who follows the books and upholding service agreements and policy. Moving forward, I will find a different dealership to handle my work. Aziz Sulaiman, on the other hand, did what he could and offered exceptional service. He got me in and out in a timely manner and was able to answered my questions thoroughly. More

I had an appointment at Elk Grove Toyota on July 6, 2021. The service representative told me that he needed to order a part and that it would be in the following week. I waited four weeks and I never recei The service representative told me that he needed to order a part and that it would be in the following week. I waited four weeks and I never received a phone call that the item came in so I called the service center on August 4, 2021. The customer service center acknowledged that the part was in and scheduled me for an appointment. When I went to get the Elk Grove service center, I was told by the representative that might be charge. I was surprised since I thought this was already resolved with the previous representative that helped me in July and that the item was covered at no cost. (This was eventually resolved by manager approval.) Sadly, this (previous) representative made no records in their system of my visit. I was asked if I could identify him which I thought was concerning. Lesson learn: always get paperwork when items are ordered and get the service representative name and the service proposed. Things worsen for me after the repair work was done. I was given my key and told to get my truck in one of the parking slot (107) behind a building. When backing my truck out of the slot, I hit a pole that was right behind the slot. I still do not know understand how this happen. I am sick over this since I just purchased my truck three months ago. I have had an Acura and had a Lexus and normally the service center has always parked my cars in an area that it is easily accessible for departures. Normally, it is in the area I dropped off the vehicle. Sadly, I slightly dented and cracked my rear bumper on the driver’s side This experience has left a bad taste in my mouth. I do not feel like a valued customer. I do not see myself returning to Elk Grove Toyota for maintenance or any future truck/car purchases. More

Friendly and helpful. Alexis went above and beyond to deliver excellent service in a timely manner to make sure it was a quick visit. Alexis also has a cool keyboard and deserving of a set schedule. I wo deliver excellent service in a timely manner to make sure it was a quick visit. Alexis also has a cool keyboard and deserving of a set schedule. I would recommend her to anyone visiting Elk Grove Toyota for service. More

Great people! Inspected my vehicle thoroughly and explained process every step of the way. I love this place! With masks on I can’t remember their faces / names so I can mention their names. Very explained process every step of the way. I love this place! With masks on I can’t remember their faces / names so I can mention their names. Very helpful and courteous staff. More

The representative was very respectful, courteous, helpful, and explained all that was needed and being done to my vehicle very clearly. I was very pleased helpful, and explained all that was needed and being done to my vehicle very clearly. I was very pleased More

The staff at Elk Grove Toyota are knowledgeable, Professional, and always helpful, no matter which department one is dealing with. I have been with Toyota for 20 years, or so, and Elk Grove Toyota i Professional, and always helpful, no matter which department one is dealing with. I have been with Toyota for 20 years, or so, and Elk Grove Toyota is the best. More

Great job less expensive than what I was quoted by phone. Timely done & kept me in the loop even though it was my husband who took car in for maintenance. Timely done & kept me in the loop even though it was my husband who took car in for maintenance. More