Elk Grove Toyota - Service Center

Kane is great- he was attentive, responsive and explained things. Welcome great was prompt and got me checked in quickly. things. Welcome great was prompt and got me checked in quickly. More

Michael Lau guided us through some tough decision making regarding our 2003 Toyota Tacoma's blown head gasket. His communication was timely and his explanations of pros and cons were incredibly helpful. We regarding our 2003 Toyota Tacoma's blown head gasket. His communication was timely and his explanations of pros and cons were incredibly helpful. We never felt rushed and every single question (there were many) was answered. If you get a chance to work with Michael, know that you're in good hands with a person who cares about you as a customer and as a person. More

Service at Toyota was excellent! I needed a small service (battery installed), but they fit me in to their busy schedule anyway just so I wouldn’t have a five hour wait. I am 89-year I needed a small service (battery installed), but they fit me in to their busy schedule anyway just so I wouldn’t have a five hour wait. I am 89-years-old, and I consider the consideration they gave me was kind and considerate and should re recognized by everyone, especially top management. More

Service was quick and complete. I highly recommend. They always do a great job. Can’t say enough nice things about them. I highly recommend. They always do a great job. Can’t say enough nice things about them. More

Customer service is terrible here. Dropped my car off to be worked on, received numerous calls typically back to back with no voice mail at all. I call back and say I have missed calls Dropped my car off to be worked on, received numerous calls typically back to back with no voice mail at all. I call back and say I have missed calls from this number only to be asked who are you looking for and what department.. great question.. Finally I get ahold of service they have found the issue with my vehicle it’ll be X amount more to fix it over the general inspection and diagnostic. Was asked if I authorize the purchase and the cost. I agreed to have them order the part. Was told it would be in the next day. 3 hours later received a phone call back saying actually a technician looked at your vehicle and it’s not what we thought it’s actually something else. It’ll be 7 times the cost of what we just told you. You shouldn’t call a customer tell them you found out what’s wrong with the vehicle get authorization to order parts for it then call them back to tell them an actual technician looked at your vehicle and it’s not what we guessed it was.. who looked at my vehicle the first time? I asked about the condition of the vehicle and what other inspections they did so I don’t feel robbed for the inspection and terrible diagnostics I’d be charged for. Was told you have new tires they look great. Wow fabulous job guys above and beyond you noticed i had brand new tires. I would not recommend this place for service to anyone More

Easy process, showed up and service to my camry was done earlier than expected. Thank you Elk Grove Toyota earlier than expected. Thank you Elk Grove Toyota More

I would leave one star but I'm not that type of human. It seems that everytime I go to the elkgrove Toyota location it never takes just one trip to complete whatever service I am requesting. Not sure what It seems that everytime I go to the elkgrove Toyota location it never takes just one trip to complete whatever service I am requesting. Not sure what that's about.. this last trip I requested my oil change because the sticker they left on the windshield said it was due and since I am taking a trip to Mexico I figured I would get the vehicle in top shape. So I called and requested it along with the multipoint inspection that automatically comes with it. They said there was a recall so they would take care of that too. When I got there the tech says it still has about a thousand miles until oil change is needed, I said yes but the date is over so I wanted it done (not feeling like I needed to explain to him my vacation plans) I arranged my own transportation and it's not easy with kids in school and taking time off for this stuff. When I picked up the car he said sign here everything's done , here is a slip for DMV Incase they question the recall, gave me my keys. I go outside to wait for my car,look over the paperwork and nowhere does it say they changed the oil. I go inside and he says I didn't need it. What? I specifically brought it in for an oil change.."it's not quite due yet" he says.. I did not take off the entire day and arrange all of this inconvenient transportation just so I could have to bring the car back for an oil change next time and how are they going to do this multipoint inspection when I still need the oil change anyways!?? I was furious I walked out of the office went home got on the phone of course the manager David or whatever his name is wasn't there he was at lunch so I left a message and he called me back and I have to admit it was the worst customer service or support I've received the man spoke over me the entire time would not listen whatsoever, he made it so I don't ever want to go back to the dealership again there at this location, I asked if he could annotate my issue in the records or give me some type of written complaint and he refused he said if I wanted to I could bring in my manual and he will write in when my oil changes are due... So rude and disrespectful. This is the management they choose to employ! Thank you but no Thank you! All they had to do was tell me the oil wasn't due when I called in and I would not have brought it until it was. Period. More

Need more care and assistance with client service. Please need more attention and support for client while waiting @ repair 🧑‍🔧 service Please need more attention and support for client while waiting @ repair 🧑‍🔧 service More

Work was done as promised, service representative contacted several times updating progress, vehicle was ready when promised contacted several times updating progress, vehicle was ready when promised More

Had to use the recall service department during this past visit and I must admit I am highly disappointed and surprised at the level of disrespect and lack of communication received not only from the service visit and I must admit I am highly disappointed and surprised at the level of disrespect and lack of communication received not only from the service tech but also from David the service manager, whom I spoke to about my complaint. I asked for a specific service and when I picked up my vehicle it had been decided without any communication to me that the service would not be performed and I would have to schedule it again at another time. I felt disrespected after explaining my situation to the department manager who did not even attempt to make me feel heard and continuously spoke over me the entire conversation and who refused to take down my complaint or provide me with anything saying that it was even given or that my issue would be addressed. This is not the type of person who needs to be in any kind of customer service position nor should he be responsible for leading others. I'm not sure if I will continue using this dealership due to this past interaction. More