Back

Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,368 Reviews

1,368 Reviews of Elk Grove Toyota - Service Center

Sort by
September 07, 2022

Nick K in service dept gave excellent customet service, great communication and care for my car. More

by smaple_1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicholas Kersten
Sep 15, 2022 -

Elk Grove Toyota responded

We are happy to hear this! Thank you for telling us about your experience. We look forward to working with you again!

August 22, 2022

Good and convenient services and affordable . Easy to make appointments. Keep doing what you are doing More

by Howard.h.vu
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khang Bui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michaela (Mickey) Alvares
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Chase, Anthony Aldrete, Sulaiman Aziz, Kevin Nguyen, Jose Calderon, Lauren Addison
Sep 15, 2022 -

Elk Grove Toyota responded

Thank you for this feedback! We appreciate your business!

August 17, 2022

Literally everyone I dealt with at this dealership was wonderful except Carly Watkins.Not only did she attack me verbally and lied on me, she was completely not helpful. She never even introduced herself. More

by Rose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carly Watkins, Sierra Yount
Sep 15, 2022 -

Elk Grove Toyota responded

Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000. Thank you!

August 17, 2022

Courteous. Well organized express service operation. Work was explained, no one tried to sell me unneeded service. More

by DH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Elk Grove Toyota responded

We appreciate your feedback! We're happy to hear your service experience was a positive one! We look forward to working with you again in the future.

August 16, 2022

Always great service here! My advisor was really helpful and they were able to get the work done ahead of schedule! More

by Aok
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Aldrete
Sep 15, 2022 -

Elk Grove Toyota responded

This is great news! Thank you for taking the time to tell us about your experience!

August 12, 2022

Unfriendly customer service. Wait time. Each visit they tell something wrong with the car for maintenance. More

by Kumarc11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Alvin Kumar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Elk Grove Toyota responded

Hello, I apologize for your experience. This is not the way we want any of our customers to feel during their time with us. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask to speak with Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

August 11, 2022

Big and busy. Generally on point. Coffee machine needed cleaning. First person of contact, a valet, seemed low energy, no real greeting or eye contact. Milton was More

by Rhanner100
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Elk Grove Toyota responded

We appreciate this feedback. We look forward to providing you with a 5-star customer service experience next time!

August 03, 2022

Great service. Ping Wang was perfect as a tech who checked me in. Keep up the great service. More

by dr.kurtbarnes
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ping Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2022 -

Elk Grove Toyota responded

We're happy to hear this! Thank you for your business!

August 03, 2022

They always are courteous and professional and give you the best available prices. Thank you. More

by tlparsons19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Kersten
Aug 08, 2022 -

Elk Grove Toyota responded

Thank you for taking the time to leave us this review! We appreciate your business & look forward to working with you again!

July 30, 2022

The service was excellent. My car was fully inspected and I appreciated the car wash More

by Hotchocolate1
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Addison
Aug 08, 2022 -

Elk Grove Toyota responded

We're happy to hear this! Thank you for coming to Elk Grove Toyota to service your vehicle!

...
24
...