Elk Grove Toyota - Service Center

Only if I can rate them with 0 star, I would. Not satisfy with their customer service. Took my car in for a safety recall in good condition, everything works perfectly fine. Including auto slidin Not satisfy with their customer service. Took my car in for a safety recall in good condition, everything works perfectly fine. Including auto sliding door and received a call from service agent, MIGUEL that the sliding door doesn't open automatically. Then spoke with the service supervisor name DAVE, regarding this situation. As we try to resolve this issue, all they want to do is business talk and want to charge us for diagnosis what cause the door to not open automatically. As I stated to him the automatic sliding door worked perfectly fine when we drop off and hand them the key. What upset me the most is DAVE, stated "how do we know that you are not lying." Like seriously, are you xxxxen kidding me, this is xx. He also stated that my car has never in their shop before, yes that's true but we have been a loyal customer to ELK GROVE toyota for our Tundra's service for years, but they failed us this time around. Another thing is why do I needed to bring in my car to you, Toyota shop, when there is nothing wrong with my car. This is so stupid, sound more like another business talk. He pointed every finger back to us that the issue happen prior to the drop off blah blah blah nothing that they did. There were no empathy in this situation. Imagine, you dropped off your car in good condition for recall, and when you pick up your car, its not in the SAME condition and all they want to do is charge you this and that to find out the problem. I told DAVE im not willing to pay the fee for the diagnosis and there you go "well then you car is ready to be pick up" xxx man. I question him what is your priority here, he stated "to take care of our customer" well you guys fail big time on your priority and need a lot to work on. Should do those protocols while your customer is present instead of calling them a liar. Not sure who is the LIAR in this situation. THIS IS A BIG BIG BIG DISAPPOINTMENT TO ME. DEFINATELY NOT HAPPY AND SATISFIED WITH THEIR CUSTOMER SERVICE. More

Worst service ever! Took my Tacoma in for an oil change, they diagnosed a burnt license plate bulb, I declined. Get home and the bulb housing is missing!?! Spent the pas Took my Tacoma in for an oil change, they diagnosed a burnt license plate bulb, I declined. Get home and the bulb housing is missing!?! Spent the past 2 days trying to get help with this matter. No follow up what so ever. Worst service ever! Who knows what they’ll forget next time, a drain plug, oil, lug nuts… More

Awesome job they took such good care of my truck! Great team! And very quick Great team! And very quick More

Elk Grove Toyota is always been our choice to maintain all our vehicles. They do good service and the service people are very polite. all our vehicles. They do good service and the service people are very polite. More

Customer service was very considerate and accommodating to the best of their ability. Thank you to the best of their ability. Thank you More

Everything gets done right and surprisingly fast for buying a car. Great experience 5/5. buying a car. Great experience 5/5. More

Always helpful in taking care of my car, recommending service needed while not trying to sell service that is not needed. service needed while not trying to sell service that is not needed. More

I choose this dealership is because they are friendly and convenient for me and my family.. convenient for me and my family.. More

This dealership service department is efficient, provides very good customer service, attention to details and honest provides very good customer service, attention to details and honest More

Great service courteous team. Short wait time. I would highly recommend . They even loaned me a new car. Short wait time. I would highly recommend . They even loaned me a new car. More