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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,368 Reviews

1,368 Reviews of Elk Grove Toyota - Service Center

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October 22, 2022

Fast & efficient . I love coming here. They make me feel like a Queen & I leave with the confidence that my car is in til top shape! When driving home, I always notice More

by Lani
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Elk Grove Toyota responded

Thank you for taking the time to tell us about your experience! We are happy to hear you continue to receive 5-star customer service! We look forward to working with you again!

October 08, 2022

Service was done as scheduled. Customer service was very professional. Job well done. Service l received at the parts shop was very professional too. More

by Niki
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Elk Grove Toyota responded

We appreciate this feedback. We are grateful for your business & look forward to working with you again!

October 06, 2022

Elk Grove Toyota is a very professional place to take my car for the best service at the highest level. From the lot porter to the service advisor to the cashier. I always get the best service More

by Daniel
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Nevarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Khang Bui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ping Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tau in the lot was first to greet me and he was more than helpful to satisfy my needs, Kevin Nguyen, Alexis Gip
Oct 26, 2022 -

Elk Grove Toyota responded

We are happy to hear you're receiving the highest level of customer service here at Elk Grove Toyota! Thank you for taking the time to tell us about your experience!

October 06, 2022

Any Tran extremely personable, helpful, accommodating, knowledgeable about his job, and customer oriented, meeting and exceeding my expectations! More

by alwfong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Elk Grove Toyota responded

Thank you for your kind words! We appreciate your business!

September 29, 2022

Five stars for Michael Lau! Everyone at Elk Grove Toyota is very friendly and helpful. More

by napcis
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Elk Grove Toyota responded

Thank you for taking the time to provide us with this feedback! We appreciate your business!

September 28, 2022

Great customer service And don’t have to wait too long in the line And the stops are wonderful More

by yashmin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alvin Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Primal Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Aldrete, Nicholas Kersten, Kevin Nguyen, Lauren Addison
Oct 26, 2022 -

Elk Grove Toyota responded

Thank you for this review! We appreciate your business and your kind words!

September 21, 2022

Professional, polite, competent. Quick turn-around. Clean and comfortable facility. Excellent communication. Performed the work as indicated and did not try and up-sell More

by christopher.dallas
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Kleefeld
Oct 26, 2022 -

Elk Grove Toyota responded

Thank you for your review & feedback! We appreciate your business.

September 21, 2022

Well organized service and make good use of the internet and texting and everyone seems to be doing their jobs. More

by marenbear
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2022 -

Elk Grove Toyota responded

Thank you for taking the time to tell us about your experience! We appreciate the feedback!

September 08, 2022

Very friendly and customer service is good. Listened to my concerns and my vehicle was fixed correctly. More

by lydgar09
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Aldrete
Sep 15, 2022 -

Elk Grove Toyota responded

We appreciate hearing about your experience! We look forward to working with you again in the future!

Sep 18, 2022 -

lydgar09 responded

Yes, EG Toyota has my business.

September 07, 2022

Maintenance service was acceptable, nice job on car wash! However, we were held up at the Parts store for over an hour ( I.e., asked to wait for the employee to return when it was out turn while there was no More

by alwfong
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
John Nguyen
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2022 -

Elk Grove Toyota responded

Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000. Thank you!

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