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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,368 Reviews

1,368 Reviews of Elk Grove Toyota - Service Center

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January 28, 2023

Excellent service, friendly staff, on-time completion, and clean waiting area makes this my preferred dealership. More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ping Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Elk Grove Toyota responded

Hello, Thank you so much for your review. I am happy to hear our staff was friendly during your time with us. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

January 26, 2023

They did a great job on my vehicle and the staff were very professional and courteous. More

by Loredz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton Vong
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 02, 2023 -

Elk Grove Toyota responded

Thank you for your kind words. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

January 25, 2023

Servicing Dept was great! He was very knowledgeable, provided great feedback, ans suggestions. This helped me understand what’s happening with my car and to allow me to weigh More

by Hellokittiesx
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 25, 2023 -

Elk Grove Toyota responded

Hello, Thank you so much for your review on John. I am glad he was able to explain the concerns with your vehicle. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

January 17, 2023

Promised 3 hr waiting g period for service. My car was ready less than 2 hrs! Great service. More

by Msloudizon
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Elk Grove Toyota responded

We're happy to hear this! It is our goal to get your vehicle back to you as quickly as possible.

January 17, 2023

Got me in and out quickly. Everyone was very helpful. I had no problems. Thanks More

by Sandrasuitor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Elk Grove Toyota responded

Thank you for taking the time to tell us about your experience! We appreciate your business!

January 13, 2023

Everytime I go to get my car service the staff are so kind and awesome More

by Vr2uswoman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ping Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Elk Grove Toyota responded

We appreciate hearing this! Thank you for your continued business!

January 11, 2023

Dave Moore is someone I wish I never come in contact with. Said they would help but when I got there told me to go somewhere else. More

by J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Victor Reynoso
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannette Blair
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Moore
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Addison
Mar 07, 2023 -

Elk Grove Toyota responded

Hello - Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

January 08, 2023

Professional, courteous, trustworthy service; excellent communication with customer, prompt and helpful service; even sent a Lyft car to get me to the dealership. More

by Karen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Elk Grove Toyota responded

Thank you for taking the time to tell us about your experience. We are happy to hear it was 5-star worthy!

January 06, 2023

I like bringing my car here because I believe I get good quality service; they take good care of my car! More

by Godmoore66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khang Bui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Elk Grove Toyota responded

We appreciate your kind words and continued business! Thank you!

January 06, 2023

Maintenance appointment is easy to make, and quick and friendly customer service. Good attitude and seems knowledgeable. More

by Wshironaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Primal Kumar
Mar 07, 2023 -

Elk Grove Toyota responded

Thank you for this feedback! We appreciate your kind words.

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