Elk Grove Toyota - Service Center

Literally everyone I dealt with at this dealership was wonderful except Carly Watkins.Not only did she attack me verbally and lied on me, she was completely not helpful. She never even introduced herself. wonderful except Carly Watkins.Not only did she attack me verbally and lied on me, she was completely not helpful. She never even introduced herself. I am afraid to bring my car back thinking she may sabotage my car. I hate this but I cant take a chance she literally told a bald face lie on me. BUT everyone else was great!!! Service gets five stars Carly gets -7 stars - she is the reason for low stars rating for customer service, friendlessness, communication More

Always great service here! My advisor was really helpful and they were able to get the work done ahead of schedule! My advisor was really helpful and they were able to get the work done ahead of schedule! More

Unfriendly customer service. Wait time. Each visit they tell something wrong with the car for maintenance. Wait time. Each visit they tell something wrong with the car for maintenance. More

Big and busy. Generally on point. Coffee machine needed cleaning. First person of contact, a valet, seemed low energy, no real greeting or eye contact. Milton was Generally on point. Coffee machine needed cleaning. First person of contact, a valet, seemed low energy, no real greeting or eye contact. Milton was good, though, and attentive. More

Great service. Ping Wang was perfect as a tech who checked me in. Keep up the great service. Ping Wang was perfect as a tech who checked me in. Keep up the great service. More

They always are courteous and professional and give you the best available prices. Thank you. the best available prices. Thank you. More

I’ve been a loyal customer since Florin rd location! Nick K. And his team are excellent! Nick K. And his team are excellent! More

The service was excellent. My car was fully inspected and I appreciated the car wash My car was fully inspected and I appreciated the car wash More

People are friendly and courteous. The facility is spacious and clean. Free coffee is available but where are the donuts? The facility is spacious and clean. Free coffee is available but where are the donuts? More

Miguel was an excellent service advisor. Generally my time at Toyota service dept is well spent. Thank you Generally my time at Toyota service dept is well spent. Thank you More