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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,325 Reviews

1,325 Reviews of Elk Grove Toyota - Service Center

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December 28, 2022

Everything went smooth and I got my car back earlier than expected! Everyone I dealt with was friendly, professional and accommodating. More

by nathanfugazi90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 25, 2022

The service was professional and outstanding. The representative was informed about my vehicle and he collaborated well with the team members to deliver requested services. More

by Ctedd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 24, 2022

The best service in CA bar none. Anthony,Nick,Sulaiman,and everyone there are very honest,dependable,and eager to insure that your vehicle is back on the road in a save and timely ma More

by Prius08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Debbie Jaynes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Baljinder Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Samir Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannette Blair
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alberto Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sulaiman Aziz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Aldrete, Nicholas Kersten, Adam Niazi
December 22, 2022

Mike was very pleasant and professional and called me back in the time he said he would. Everything works great and I appreciate your service. More

by Memo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service
December 22, 2022

I was so impressed with the level of service at the Elk Grove Toyota service center. Really nice facility for us waiting while our cars were getting serviced. Snack, bar, tv’s, kids playroom and lots of se More

by Marcella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 18, 2022

This is just oil change, no extra work. After oil change is completed with in 35 min, they park my car at front, and then I have to wait about 1hr and 20 min just to do the paperwork (tw More

by Teklerogger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carly Watkins
2.0
This rating includes all reviews, with more weight given to recent reviews.
Andres Flores
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anthony Aldrete, Sierra Yount
Dec 19, 2022 -

Elk Grove Toyota responded

Thank you for providing us with this feedback. We understand your frustration. We look forward to providing you with a 5-star customer service experience next time.

December 17, 2022

Best dealer. Best service.very welcoming. Friendly staff. Feel safe with them. Always elk grove Toyota. More

by Padma Ram
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Kersten
Dec 19, 2022 -

Elk Grove Toyota responded

Thank you for your kind words! We appreciate your business & look forward to working with you again in the future.

December 14, 2022

Express service rep should at least give name when checking in. And when car is ready should be more timely. I saw my car done and sat for 25 mins waiting to be called. Never was, I had to go to orig More

by S.gaster
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Singh
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 14, 2022 -

S.gaster responded

I saw my car done and sat for 25 mins waiting to be called. Never was, I had to go to original check in guy to have him find paperwork and check me out. This is second time it’s happened. if it happens again I’ll go somewhere else.

December 09, 2022

I even couldn’t imagine they are robbing the customers, please don’t buy the part from this dealer before going to this dealer for buying parts go to Toyota online and check the part you need ,you will fin More

by Rafiq.Esmatzada
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
That guy is in part section I don’t see pic here
Dec 19, 2022 -

Elk Grove Toyota responded

Thank you for reaching out. We'd like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

November 28, 2022

Awesome service department. My tire pressure light came on after leaving the dealership for my fifty-thousand-mile service. I returned after a week and advised the service adv More

by Deborah Williams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Nevarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2022 -

Elk Grove Toyota responded

Thank you for taking the time to tell us about your experience! We are happy to hear that our service team was able to provide you with the best possible experience.

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