Elk Grove Toyota - Service Center

To whom it may concern, These gentlemen stated above To whom it may concern, These gentlemen stated above seem to be the cornerstone of this dealership in my opinion. They are extraordinary profession To whom it may concern, These gentlemen stated above seem to be the cornerstone of this dealership in my opinion. They are extraordinary professionals in there field, courteous, helpful, understanding, and willing to go above and beyond to assure the customer is satisfied. I have purchased vehicles, ordered parts and had various services done at this dealership. my experience has always been pleasant. These gentleman deserve to be recognized and compensated by the dealership and corporation for there outstanding dedication and above and beyond attitude. Thank you to, Mr. Brian Rea, Jason Bruecker, Kory Smart, Charles Linck. I truely appreciate what, and how you do what you do. God Bless Ruben Valim More

A few months ago my transimission went out. I went to a private repair shop where I was told my transmission would need to be replaced for $2000. At that time, I was not in a position to spend that kind o private repair shop where I was told my transmission would need to be replaced for $2000. At that time, I was not in a position to spend that kind of money and didn't know where to turn. A co-worker recommended that I speak to Martin Brown as they had a similar problem with their Toyota that he had helped resolve. I called Martin and while it turned out he didn't work in the Service Dept, he encouraged me to bring the car in and assured me that if there was any way to repair the vehicle for less they could do it. As it turned out the transmission did not need to be replaced and Dave Famsted was able to repair it for me. Martin stayed in contact with me throughout this entire process and I cannot be more grateful for all he and Dave did for me. While I don't live in Elk Grove, I will definitely buy my next Toyota there. More

Conflicting reasons as to who authorizes service; sales manager says he has no say on the service side, the service manager says the sales manager needs to approve the work (which one is it!!!). The vehic manager says he has no say on the service side, the service manager says the sales manager needs to approve the work (which one is it!!!). The vehicle pulled to the right as my wife test drove it, the salesman said it would be taken care of if purchased. When it was brought in we were told that all vehicles pull to the right and that it would not be fixed. The car also was in to have the hood buffed and paint the rear bumper. When picking up the car I noticed deep scratches in the front passenger side door. The sales manager and advisor are saying it was there when I purchased the car. The repairs have been completed to my wife and my satisfaction. EG Toyota did work with us to make sure we were satisfied with their service. Mark and Brian took the time to work with me and make sure everything was repaired. I can say even though we were not in agreement at first, they did make things good in the end. More

I am the owner of a Toyota Highlander Hybrid 4WD purchased in the Bay Area. My wife and I recently moved to Elk Grove. When we arrived we were gractiously greeted by our new neighbors. One day, s purchased in the Bay Area. My wife and I recently moved to Elk Grove. When we arrived we were gractiously greeted by our new neighbors. One day, shortly thereafter, our neighbor, Martin Brown asked how we liked our Toyota, gave us his card, and offered his assistance in his role of customer relations with Elk Grove Toyota. I told him that I was searching for a reliable and quality service department for my Toyota. He was quick to recommend the folks in the service, parts, and sales departments of Elk Grove Toyota. I have taken my vehicle to Elk Grove Toyota for regular maintenance, service issues and purchased parts and accessories. I have not been disappointed. Recently, my daughter and son-in-law were looking to buy a new or used vehicle; I recommended that they contact Martin Brown for assistance. Not only is Martin professional and gracious in his role in customer relations, he is an excellent ambassador for Elk Grove Toyota in the community. The next time I'm in the market for a new vehicle, I will be shopping at Elk Grove Toyota! More

Im so happy to finally have the chance to comment on your dealership I havve purchased 3 vehicles over the years from your dealership and have been more than happy with the attention your staff has given me. dealership I havve purchased 3 vehicles over the years from your dealership and have been more than happy with the attention your staff has given me. The helpfulness and honesty your staff has always provided me will keep me coming back until they take my license away! The situationthat has prompted me to write this today was because I was in a few weeks ago and I arrived late to my ascheduled appt. and unfortunately missed the shuttle service. I met Mr. Brown who overheard my dilema (I had to get home to meet with a repairman my husband had scheduled) and offered to give me a ride home so that I was still home just in time for the repairman. This kind of service goes above and beyond normal servive and i I greatly appreciated the time he took to get me home . thankyou so much. More

Elk Grove Toyota gave us the best deal. We were treated well during the whole transaction. Everything was explained to us so we could understand. The prep work was done in a timely manner. Everyone we met well during the whole transaction. Everything was explained to us so we could understand. The prep work was done in a timely manner. Everyone we met at the dealership seemed to want our business. All the service work was done in a timely manner. More

anthony in the service department was excellent in making my oil change flawless. ans Martin Brown helped me with my blue tooth function and was a sweetheart! My mom gave me this car and I love it. thanks my oil change flawless. ans Martin Brown helped me with my blue tooth function and was a sweetheart! My mom gave me this car and I love it. thanks forthe great service, Mary Mendonsa RAV 4 799-8874 dmarymariah@aol.com More

I’ve been around - Brian Chase and the service department crew at Elk Grove Toyota consistently deliver exceptional service, whereas, I found Honda's service to be utterly lacking. Although I owned Rangers f crew at Elk Grove Toyota consistently deliver exceptional service, whereas, I found Honda's service to be utterly lacking. Although I owned Rangers for many years, my next truck will be a Toyota - assuming that I ever wear my Tacoma out. My Prius has performed beyond my expectations. The mileage, performance and interior room were more than I imagined. My next vehicle will be a Toyota. More

I brought my Scion TC in for a service and to have my brakes checked. Dave Famestad helped me out and told me that he would have it out in no time, as I had to wait for my car to be done. He held true brakes checked. Dave Famestad helped me out and told me that he would have it out in no time, as I had to wait for my car to be done. He held true to his word and my car was finished quickly and efficiently. He didn't try to sell my on anything extra, just did what I asked for. The service guys took care to keep my car clean while they were working on it. More

We have a long term relationship with Elk Grove Toyota for many reasons, namely the quality brand & their excellent service dept. We routinely have our Highlander & Scion TC serviced there. Contrary to my for many reasons, namely the quality brand & their excellent service dept. We routinely have our Highlander & Scion TC serviced there. Contrary to my prior belief that dealership service dept.'s were way over-priced, I had shopped around after our warranties had expired and found that not to be the case - their service pricing was fair. Their customer lounge is top-notch (and very clean). We have found their sales rep.'s to be knowledgable & well-trained, and most of all - not pushy (what we hate more then anything!). Buying our Highlander there over 4 years ago was the best car purchase experience that my wife & I have had in over 30 years of car-buying. We would like for them to carry a broader selection of used vehicles. We tried to buy our daughter a used car there a couple of years ago but the choices were few in our price range. More