Elk Grove Toyota - Service Center

I bought my 2008 Tacoma from this dealership and I have only been to one other dealership for service. The other dealership paled in comparison. If you have high expectations and you desire A+ service, t only been to one other dealership for service. The other dealership paled in comparison. If you have high expectations and you desire A+ service, this dealership is value priced and will always go above and beyond to ensure you are 100% happy. Martin Brown has been personally responsible for helping me a few times to make sure my truck was serviced beyond my expectations. His attention to detail and level of care is not only impressive, you won't find it anywhere else. If you are ever in need of something more as a customer, request Martin...he will take care of you. I'm not only a happy customer, I won't buy or service another Toyota anywhere else. I live in Stockton and I don't mind the drive...it's worth it to do business with Elk Grove Toyota. Sincerely, Joe Long, President Balanced More

I had a small part missing from the rear bumper of my 2003 Tundra. I ponted out to Martin that I had a part missing and he help me get to the parts department and with Chris Knight they helped procure it 2003 Tundra. I ponted out to Martin that I had a part missing and he help me get to the parts department and with Chris Knight they helped procure it. The part was about $5.00 and when they found out I didn't live in the immediate area they offered to mail it to me at no charge. I was surprised and pleased with the attention and customer service. Much more than I have received at other dealers. More

We own two Toyota hybrids and have had all our services at this dealership. They are always professional and knowledgeable of what is needed and advise if anything preventative can be done in the future. at this dealership. They are always professional and knowledgeable of what is needed and advise if anything preventative can be done in the future. We feel very secure driving our cars knowing they have been well maintained. Thank you Toyota! More

Always know what they are doing every visit. Simple to understand what has to be done. Done on time told to me. Courtius and quick to hear my problems I have with the vehicle. Fred and his crew always understand what has to be done. Done on time told to me. Courtius and quick to hear my problems I have with the vehicle. Fred and his crew always do a great job. Due to the great service I have alway recommended Elk Grove Toyota to my family and freinds. More

From the receptionist, customer relations manager (Martin Brown), detail manager (Noel Duez), and fleet manager (Brian Rea) as well as every aspect of the service process, I am consistently greeted and treat Brown), detail manager (Noel Duez), and fleet manager (Brian Rea) as well as every aspect of the service process, I am consistently greeted and treated in a genuine-friendly way. Their service leaves me feeling with a sense of safety and peace of mind. More

The service at the dealership was very friendly, courteous, and quick. We were attended to immediately, and the approximate wait time was identified and adhered to. The members of the service team courteous, and quick. We were attended to immediately, and the approximate wait time was identified and adhered to. The members of the service team explained the services to be provided, as well as recommended future services. I was extremely impressed by the team at Elk Grove Toyota, and will continue to recommend them. More

I have used Elk Grove Toyota service for more than 10 years and I have always been very satisfied. The service staff are friendly. They take the time to understand and respond to my questions. They hav years and I have always been very satisfied. The service staff are friendly. They take the time to understand and respond to my questions. They have been very good about informing me of potential mechanical problems with my Rav4, yet they never push me to have work done that is not necessary. During my last visit, I was waiting for my car, and I saw Mr. Martin Brown talking with another customer. They were standing six feet from me, so I could not help but hear the conversation. An elderly lady had come in specifically to thank Mr. Brown for his "kindness and great service". I was really impressed not only with Mr. Brown's customer relations skills in dealing with her, but also by the customer who was appreciative enough to go out of her way to thank him. What better tribute is there for a company! More

The service was fast and very freindly. I will be going back for service next time. Waiting was very clean. Cashier was very riendly and made sure I was happy with the service. I was met by the service t back for service next time. Waiting was very clean. Cashier was very riendly and made sure I was happy with the service. I was met by the service tech the minute I pulled up to the service bay and opening my door. More

I purchased a used Toyota Rav4 from Scott Nannini in December of 2010. The car I purchased only came with one key. This upset me I felt every car should have two keys just in case of emergency. Scott an December of 2010. The car I purchased only came with one key. This upset me I felt every car should have two keys just in case of emergency. Scott and I made several phone calls to each other trying to resolve my problem. I must say that the one thing I can say about this Dealership their employees know who to work and help a customer. Scott never gave up helping me. I can tell you the best thing this dealership can do is have Scott train new employees in how to treat a customer right! After several phone calls we finally had a plan and I came outto the dearlership on a Saturday Scott had arranged to have me key made with the help of Charles Linck. Again, Scott took great care of me and Charles helped us and my key was made in less then thirty minutes. I must say Scott was there to make sure all went well. Again I would like to thank this dealership for having such great caring employees. Trust me when I say that being a single woman it is very difficult to trust many dealerships, but this is one that I can trust. I am telling everyone I know that this is the dealership to go to and Scott is the man to see for a great deal and the best customer service anyone could ever expect. Thank you Deborah Patterson More

I hate taking our car to the shop. In our case, I took in our Prius because I needed to have my cell phone "paired" to the car's wireless system so that I could make calls hands-free (gotta love this feature our Prius because I needed to have my cell phone "paired" to the car's wireless system so that I could make calls hands-free (gotta love this feature). The customer service manager, a guy named Martin, was extraordinarily helpful. He made sure the job got done quickly, and he was good at explaining, in plain English, how to use this feature. Though I live roughly equal distance from three different Toyota dealers, I don't think I'd take our Prius to any place but Elk Grove (where we bought it). There are always friendly and efficient and treat me like a "regular" even though I rarely have to go there. More