Elk Grove Toyota - Service Center

Frances Siria was very friendly and helpful. I brought my 2012 Highlander to the dealership for its 25,000 mile check-up about a month ago. However, until three days ago, I didn't realize that the cargo my 2012 Highlander to the dealership for its 25,000 mile check-up about a month ago. However, until three days ago, I didn't realize that the cargo mat in my vehicle had disappeared. I knew for a fact that the mat was in the Highlander prior to the service and when I couldn't find it after a search through the Highlander, there was only one other possibility. It had taken me this long to notice because I use the Highlander mainly to drive to work and back. When I informed Frances of the mat's disappearance, she was very understanding and ordered me a new mat, free of charge. Needless to say, I was very pleased with the service I have received. I have bought multiple cars from this dealership, and I will certainly consider buying from this place in the future. More

On Thursday, June 20, 2013, at about 5pm, I was driving On Thursday, June 20, 2013, at about 5pm, I was driving my car home, pulled into my garage, and parked my vehicle. Upon exiting the car, I noticed a On Thursday, June 20, 2013, at about 5pm, I was driving my car home, pulled into my garage, and parked my vehicle. Upon exiting the car, I noticed a trail of fluid on my drive. I investigated further, and within minutes, it appeared that the entire contents of some fluid that was originally contained within my car, was now on my garage floor.  I immediately started to panic.  I live on a very tight budget, and to someone without auto knowledge began to get physically and emotionally upset over what appeared to be a major mechanical problem that I knew I did not have the resources to immediately afford. I really had no one to talk to who could give me advice. I subsequently got on the Internet to try and see if I could find any information about what the problem might be. This just added to my stress. I didn't even know what the fluid leaking was? The problems ranged from very serious to seemingly simple.  There was a great deal of information from angry customers who had a similar problem and the information they were providing is that there was a hose that was recalled due to fatigue at 90k miles. Multiple blog entries indicated costs up to $4k because of the damage the oil caused as a result of the leak. All the entries warned that the dealership would try and tell you that the damage was not covered by the recall event. My car has 106k miles, and I was convinced I was in for a very expensive fix and a fight. Becoming more and more overwhelmed by the moment, I called Elk Grove Toyota. Adam in Sales answered the phone. I asked if the dealership would take a broken car as a trade in? I explained what I was up against.   Adam made me a priority. We discussed all my options. I was probably a bit hysterical. He kept calm.  He told me he would help me get through it. He started to help me form a plan.  He told me that I shouldn't do anything until we found out what was wrong with the car.  He kept refocusing me back to the plan. Call AAA in the morning, tow the car to Elk Grove Toyota, see what the problem is first. Again, I have to reiterate, I was distraught. I kept telling him I couldn't afford a huge mechanical bill. He told me I could fill out a credit app, just in case I wanted to purchase a new vehicle, but told me he wanted me to wait and see what the problem was first. I was at rock bottom.  To ease my mind, Adam told me about the dealership. He told me that because of the volume of cars sold, Elk Grove Toyota had many lenders for almost any situation. Adam also told me that Elk Grove's prices were the best around, so if buying a new car was the only solution, he knew we could find me a car for a reasonable price.  I told him I knew I wouldn't be happy without another Avalon. I really love that car!  Again, Adam told me not to think about replacing it just yet. He said we should wait to see what was wrong with the car first. He told me to get some sleep, that he would be working the next day, and to let him know when I was at the dealership.  Before Adam got off work, he telephoned me to see how I was doing. (I really was a mess!)  The following day, I effected the plan. My car was towed to Elk Grove Toyota. My service writer was Mark Kleefield, who was also very nice and told me not to worry. I told Mark I needed a rental car. Mark told me that if the bill was over $400, he would comp me the rental car.  It's important to know that this is one of the reasons why I bring my car to Elk Grove Toyota for service. I like that they do this. I picked up my rental car keys and then went out on the sales floor to find Adam. Adam's smile and caring demeanor made me feel like I was being greeted by a friend.  We had already discussed the variety of cars I might be able to afford if I needed a new ride. He took me around to see a few that he thought I might be interested in.  He introduced me to Scions, which I knew nothing about, and it was apparent that he knew his merchandise. I had a lot of questions about the different Toyota sedan models.  Based on my personal needs, we concluded that I really preferred another Avalon, but a Camry could be an option.  He spent about an hour with me, answering questions and showing me cars.  He kept telling me to hope for the best outcome with my Avalon. He repeatedly told me how good Toyotas were and that I had at least another 100k miles to go on mine. The long and short of this situation is this:  Adam could have been the sleazy used car salesman that is so stereotypical in these situations. An old woman alone, in crisis, not able to see past the problem.  He could have played off my stress and sold me a car.  I wasn't thinking rationally.  Instead, he helped me focus, created a plan for me, and even indulged my desire to look at all the pretty and brand new cars in the lot.  He never once tried to sell me a car. I felt like he understood my situation, understood what I needed to do, and instead of playing off my vulnerability, did what he thought was best for me. The problem with my car was a VVTI hose. My bill was $303. Mark even comped me the rental car. Elk Grove Toyota is the best. I want anyone reading this review to go see Adam if you're in the market for a car. He is an honest, respectful guy. And, contrary to most people's perception of car dealers, Elk Grove Toyota is as honorable as they come. I would send my elderly mother there to buy a car. Bottom line, I will be talking about my experience with Adam and this dealership for many years to come. I will be buying my next cars there too. Oh, and by the way, it didn't surprise me to find out that Adam was employee of the month, BEFORE I encountered him. To me that means he must be treating people right all the time. I was so moved by how I was treated, that I wrote the General Manager and tried to contact the owner. A business is only as good as its employees. If all the staff are like Adam (and Mark), this dealership is the best around!!!!! Terri H More

I bought my Toyota in 2006 from Elk Grove Toyota. I put a lot of commute miles on it, now up to 210,000, so it is important to keep it maitained. From the very first visit to present, I am continually imp a lot of commute miles on it, now up to 210,000, so it is important to keep it maitained. From the very first visit to present, I am continually impressed with the professionalism, cleanliness and stremlined processes in all departments. Victor Reynosa, Service Manager, has been my guy from the beginning. He is always very up front and imformative about any repairs to be done and contacts me immediately if something else comes up during routine service. I live an hour away and have a Toyota dealership by my house and I still choose Elk Grove Toyota. And did you know they have affordable Toyota rent-a-car? I treat the family to a new Sequoia every year for our family reunion trip while my car gets serviced. Please go see Victor Reynosa, Christina Barcelles and the rest of the wonderful staff at Elk Grove Toyota. More

I have called regarding questions about servicing my vehicle and I must admit at times has been confusing because I am not a mechanic. I find that Scott Nannini is extremely knowledeable on Toyotas and vehicle and I must admit at times has been confusing because I am not a mechanic. I find that Scott Nannini is extremely knowledeable on Toyotas and I feel comfortable asking him any question about my vehicle and he explains the issue to me in simple terms. I trust his expertise and I appreciate his oustanding customer serice. Thank you Scott :) More

I always receive excellent customer service @ EG Toyota. They are very good at troubleshooting the problem and completing the repair efficiently and effectively. Victor Reynoso is an awesome service adviso They are very good at troubleshooting the problem and completing the repair efficiently and effectively. Victor Reynoso is an awesome service advisor. He keeps me in the loop with status and advises me of any future services required. He also takes the time to explain it to me in a way that I understand, since I don't know a lot about cars. More

On February 7, 2013, I have asked my son to take my Toyota4Runner to Elk Grove Toyota to find out what is broken because the VSTrac and Check Engine light keeps coming on. I followed up and went to thi Toyota4Runner to Elk Grove Toyota to find out what is broken because the VSTrac and Check Engine light keeps coming on. I followed up and went to this dealership in the afternoon and met Fred Daniels the first time. I already sense the unfriendliness of Fred Daniels specially his agressive and unprofessional demeanor in dealing with me the first 10 minutes of talking to him. He told me a number of items that needed to be fixed with the cost associated. Mr Daniels told me that the catalytic converter and timing belt needed to be fixed and tehse are major reason why the VSTRac and Check Engine Light is coming on. He also told me that the brakes in the rear needed to be fixed and there is a fluid leaking on the brakeline system, pads need replacement. I asked what about the front brake? He told me its still good for another 5k -10k miles. This is contrary to what Goodyear service mechanic had inspected,..which my son was told that the front and rear need to be fixed. My son went to Goodyear service and was offered a free brake inspection prior to going to Elk Grove Toyota. My son was quoted only $850 for labor and parts for the front and rear brakes of my 4Runner. I have a copy of the estimate with me for my records. Upon talking to Fred Daniels and quoted for a total amount of $1150 including the wiper blades replacement,..I would like to back out and go back to Goodyear service instead of Toyota Dealership Elk Grove. When I said I will ask my wife first and will go back if I decided, Fred Daniels said that I need to pay $120 for the diagnosis inspection before I can take home my SUV.. I was surprised and instead of paying $120 for nothing,..I decided to leave the car and have it fixed. I found him very dishonest as he explained to me what needed to be done than what the situation was when I picked my car and pay for the bill. He not only charged me outrageous amount $120 per hour labor cost for front and rear brakes, just to change the pads, the rotors are still good, but he kept insisting that the TIMING BELT be replaced. He informed me that I need to schedule this timing belt work soon. When I picked my car the Check Engine light was still on,...I came back and talked to him about this, Fred Daniels with a weird look at me said that that unless the timing belt is fixed ,..the check engine light will come on. He further said that it is not connected to the brake system of my SUV. When I came back to my car and decided to go home very disappointed,..the Check Engine light was not coming on anymore. So, what was Fred Daniels talking about that unless the timing belt is replaced and the catalytic converter is fixed the Check Engine light along with the VSTrac will come on...is totally not true and meant to persuade me into getting the timing belt and catalytic converter work be done which according to his estimate will cost more than $3,000. I paid a total $1,157 for the front and rear brakes which was outrageously expensive..$855 for the labor cost and about $413 for the parts. I would like to dispute this amount. I believed that Goodyear service estimate was more accurate and honestly calculated unlike Fred Daniels cost estimate. I am asking the DealerRater representative to help me to get the money that I believed Fred Daniels over charged me. I will not go back to this dealership again and I hope other people read this,..so they wont be victimized by the dishonesty, unfriendliness of this person named FRED DANIELS! I hoped Elk Grove Toyota dealership management do something about this person that is ruining the reputation of their business. More

On 08/20/11 I had new brakes installed on my 2001 Toyota Highlander. Shortly after, when I had the window open I noticed a loud rattling whenever noise coming from the front wheels when I drove over a pot h Highlander. Shortly after, when I had the window open I noticed a loud rattling whenever noise coming from the front wheels when I drove over a pot hole or was on a bumpy surface. On 03/07/12 I called and spoke to Fred Daniels and explained the noise and added that I felt that the problem was either loose calipers or lack of shims or clips on the front brakes being installed after the brake job. He agreed and I dropped my Highlander off that evening. On 03/08/12 Fred called and informed me that none of the technician's could hear the noise. After the third call with Fred consistently telling me that the technician's couldn't hear anything, I stated that I would return to the dealership and take a technician out on a drive. At that point, the problem still was not resolved, but that didn't stop Fred from attempting to talk me into purchasing a timing belt. I responded that I would prefer to deal with one problem at a time and that I knew that a belt and water pump is recommended for vehicles near 100,000 miles. The technician was incredible, we went down a bumpy road and he heard it immediately and added that the advisor had never told him that the sound was only detected over bumps or on rough roads. When we returned, Fred was determined that the problem must be due to heat shields, the technician and I both disagreed and the technician replied that they really needed to get it on a lift and examine the brakes thoroughly before they'd know for sure. Again, the technician handled that situation flawlessly compared to the way Fred was. I was unable to leave the vehicle there for additional examination because Fred was off on Friday, So I took the vehicle home and returned it to the dealership on Sunday 03/11/12. Fred called on Monday afternoon and said that the problem was now resolved, I asked what had been done to fix the issue and he replied that they had to install shims on both front wheels. But now he said that the check engine light was on and asked if I wanted them to hook it up to find out what the problem was, I replied that I didn't because I knew it was one of two things, either a loose negative connection on the battery terminal or the gas cap (the vehicle was extremely low on fuel). Fred proceeded to inform me (in a very condescending manner) that neither of those things would cause the check engine light to come on and that I should have it checked. I again said no and he proceeded to become curt and informed me that "my vehicle was done and I could come pick it up" and hung up. When my son and I arrived to pick it up that afternoon, we proceeded into Fred's office, he promptly informed me that my service documents were already at the front desk, turned around and walked away. Both my son and I were stood in his office and were stunned. We signed the necessary forms, were given our keys by the very friendly office staff and we left. I proceeded to the gas station, fueled the vehicle and started it and guess what, the check engine light was gone. Our family has been bringing our vehicles up to this dealership for a number of years, and never have we been treated so unprofessionally. I seriously doubt that we will ever bring our vehicles back to this dealership again, nor would I ever consider recommending the service department to anyone. This was the worst experience I have ever had at a dealership and will not soon forget it. More

Elk Grove Toyota's Service Dept has lost my trust. First a spark plug blew out of the engine because it was not tightened, next they improperly installed a calalytic converted, and now a week or so ago they a spark plug blew out of the engine because it was not tightened, next they improperly installed a calalytic converted, and now a week or so ago they diagnosed a misfire in one cylinder and said that it could cost $1,200 to open up the engine to find out and indicated it could cost more depending on what they found. I was alarmed and contacted my brother who is a mechanic to look at it. It only took him about 20 minutes to find that it was simple bad spark plug -- that is all. I've been a loyal customer since 1996 when I first purchased my 4runner. But I will not be going back to elk grove toyota. More

I bought my Camry at Elk Grove Toyota about 4 years ago and have been taking it there for service ever since. However, during a time crunch a few months ago I took it to another dealer for maintenance and and have been taking it there for service ever since. However, during a time crunch a few months ago I took it to another dealer for maintenance and WILL NEVER do that again! I am so pleased with Elk Grove's thoroughness, their customer service, their professionalism, and their pricing. It is worth every mile of the 30 minute drive it takes to get there for peace of mind and great customer care. Thanks Jason for hooking it up! More

I have been nothing but pleased with the customer service I have received at Elk Grove Toyota. I purchased my 4Runner brand new in 1997 from Florin Road Toyota and was very nervous when they closed but was I have received at Elk Grove Toyota. I purchased my 4Runner brand new in 1997 from Florin Road Toyota and was very nervous when they closed but was pleasantly surprised to see that some of the same great people from there were now at Elk Grove Toyota especially Victor Reynoso. Victor has always been up front, fair and willing to work with me whenever I needd my truck serviced. I continue to come to him to this day because I trust and respect him and to me that is the most important quality. My truck has not been serviced anywhere else even when I lived in San Jose I would come all the way back here to have it serviced because of the great service I receive. Thank you very much! More