Elk Grove Toyota - Service Center

On 08/20/11 I had new brakes installed on my 2001 Toyota Highlander. Shortly after, when I had the window open I noticed a loud rattling whenever noise coming from the front wheels when I drove over a pot h Highlander. Shortly after, when I had the window open I noticed a loud rattling whenever noise coming from the front wheels when I drove over a pot hole or was on a bumpy surface. On 03/07/12 I called and spoke to Fred Daniels and explained the noise and added that I felt that the problem was either loose calipers or lack of shims or clips on the front brakes being installed after the brake job. He agreed and I dropped my Highlander off that evening. On 03/08/12 Fred called and informed me that none of the technician's could hear the noise. After the third call with Fred consistently telling me that the technician's couldn't hear anything, I stated that I would return to the dealership and take a technician out on a drive. At that point, the problem still was not resolved, but that didn't stop Fred from attempting to talk me into purchasing a timing belt. I responded that I would prefer to deal with one problem at a time and that I knew that a belt and water pump is recommended for vehicles near 100,000 miles. The technician was incredible, we went down a bumpy road and he heard it immediately and added that the advisor had never told him that the sound was only detected over bumps or on rough roads. When we returned, Fred was determined that the problem must be due to heat shields, the technician and I both disagreed and the technician replied that they really needed to get it on a lift and examine the brakes thoroughly before they'd know for sure. Again, the technician handled that situation flawlessly compared to the way Fred was. I was unable to leave the vehicle there for additional examination because Fred was off on Friday, So I took the vehicle home and returned it to the dealership on Sunday 03/11/12. Fred called on Monday afternoon and said that the problem was now resolved, I asked what had been done to fix the issue and he replied that they had to install shims on both front wheels. But now he said that the check engine light was on and asked if I wanted them to hook it up to find out what the problem was, I replied that I didn't because I knew it was one of two things, either a loose negative connection on the battery terminal or the gas cap (the vehicle was extremely low on fuel). Fred proceeded to inform me (in a very condescending manner) that neither of those things would cause the check engine light to come on and that I should have it checked. I again said no and he proceeded to become curt and informed me that "my vehicle was done and I could come pick it up" and hung up. When my son and I arrived to pick it up that afternoon, we proceeded into Fred's office, he promptly informed me that my service documents were already at the front desk, turned around and walked away. Both my son and I were stood in his office and were stunned. We signed the necessary forms, were given our keys by the very friendly office staff and we left. I proceeded to the gas station, fueled the vehicle and started it and guess what, the check engine light was gone. Our family has been bringing our vehicles up to this dealership for a number of years, and never have we been treated so unprofessionally. I seriously doubt that we will ever bring our vehicles back to this dealership again, nor would I ever consider recommending the service department to anyone. This was the worst experience I have ever had at a dealership and will not soon forget it. More

Elk Grove Toyota's Service Dept has lost my trust. First a spark plug blew out of the engine because it was not tightened, next they improperly installed a calalytic converted, and now a week or so ago they a spark plug blew out of the engine because it was not tightened, next they improperly installed a calalytic converted, and now a week or so ago they diagnosed a misfire in one cylinder and said that it could cost $1,200 to open up the engine to find out and indicated it could cost more depending on what they found. I was alarmed and contacted my brother who is a mechanic to look at it. It only took him about 20 minutes to find that it was simple bad spark plug -- that is all. I've been a loyal customer since 1996 when I first purchased my 4runner. But I will not be going back to elk grove toyota. More

I bought my Camry at Elk Grove Toyota about 4 years ago and have been taking it there for service ever since. However, during a time crunch a few months ago I took it to another dealer for maintenance and and have been taking it there for service ever since. However, during a time crunch a few months ago I took it to another dealer for maintenance and WILL NEVER do that again! I am so pleased with Elk Grove's thoroughness, their customer service, their professionalism, and their pricing. It is worth every mile of the 30 minute drive it takes to get there for peace of mind and great customer care. Thanks Jason for hooking it up! More

I have been nothing but pleased with the customer service I have received at Elk Grove Toyota. I purchased my 4Runner brand new in 1997 from Florin Road Toyota and was very nervous when they closed but was I have received at Elk Grove Toyota. I purchased my 4Runner brand new in 1997 from Florin Road Toyota and was very nervous when they closed but was pleasantly surprised to see that some of the same great people from there were now at Elk Grove Toyota especially Victor Reynoso. Victor has always been up front, fair and willing to work with me whenever I needd my truck serviced. I continue to come to him to this day because I trust and respect him and to me that is the most important quality. My truck has not been serviced anywhere else even when I lived in San Jose I would come all the way back here to have it serviced because of the great service I receive. Thank you very much! More

Elk Grove Toyota has serviced my vehicles for many years and I give the highest "Kudos" to Anthony Aldrete,Express Lube Supervisor. I personally prefer consulting with him because he is the most friendly, a and I give the highest "Kudos" to Anthony Aldrete,Express Lube Supervisor. I personally prefer consulting with him because he is the most friendly, attentive and really shows the utmost respect and care for customers regardless of how busy and hectic the day. I rate him excellent each time he services my care and feels that he is such an asset to the dealer. Most people that I know who comes in contact with Anthony says the same thing about him. I would recommend all of my friends to Toyota and to talk with Anthony regarding any of their needs or concerns. His integrity is unquestionable which is why I keep coming back. More

Been a customer of Elk Grove Toyotal (used to be Florin Rd Toyota before they moved) for over 20 years. We have three Toyotas, all purchased there and 100% serviced there. The work is always performed prof Rd Toyota before they moved) for over 20 years. We have three Toyotas, all purchased there and 100% serviced there. The work is always performed professionally, excellently, and on-time. But, what makes this dealership standout for me, is their Service Mgr. Rocky Deavers(don't now Rocky's exact title, but he works directly with the customers). I've been working with Rocky for over 20 years. First of all, he is a pure professional, treating customers with respect, while providing the information required to make decisions as to what work needs to be done. He's the kind of person that you know will take good care of you, answer any questions from simple to complex and give you solid recommendations. Bottom line, Rocky will take good care of you and your car. More

I needed a left hand driver's mirror replaced. They amazingly had the part but also volunteered to install it immediately! WOW! Not only did they install the mirror, but installed two front lights and amazingly had the part but also volunteered to install it immediately! WOW! Not only did they install the mirror, but installed two front lights and offered to wash my car! What awesome service. This was at 4pm in the afternoon and everyone was friendly and helpful. I am soooooo busy, and having my time valued was very important. I love this dealer! Will be back. (This is my first Toyota/Scion. Why have I not bought Toyota before?!) Reformed Ford owner Darlene Crockett More

When i got to toyota service Aldo came and was very helpful in explaining what needs to be done with my car and very friendly. also very quick service. I would definitely recommend him to my friends. H helpful in explaining what needs to be done with my car and very friendly. also very quick service. I would definitely recommend him to my friends. He had always helped me in the past and he is very prompt and good with customers. More

Anthony checked me in today when I brought my 4Runner in for a 30,000-mile check. He was professional - and really listened when I was trying to explain a problem I was having with my car. He works in the for a 30,000-mile check. He was professional - and really listened when I was trying to explain a problem I was having with my car. He works in the Express Lube Department - he had checked me in last week for an oil change - and had noticed that my car was due for a major service. He helped arrange a rental car - and got me set up with a service technician, Tim Hunley, who was also very good to work with. They found the cause of the problem with my car and it is working great now. I will look to work with Anthony again in the future. More

I took my Camry in for regularly-scheduled maintenance and was greeted in a very nice, professional manner. My car was finished at the time it was promised and the attendants made sure I was satisfied be and was greeted in a very nice, professional manner. My car was finished at the time it was promised and the attendants made sure I was satisfied before I left. As always, they provided Great Customer service and I woudl highly recommend them. More