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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,343 Reviews

1,343 Reviews of Elk Grove Toyota - Service Center

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May 25, 2015

Elk Grove Toyota and Dave Moore I took my 2015,Camry in for her 5000 mile check-up. They were busy as they always are but yet everyone wanted me to be as comfortable as possible. Fro More

by Msphyl2u
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Moore
Jul 08, 2015 -

Elk Grove Toyota responded

Thank you for that great review! We do our best here at Elk Grove Toyota to give the best possible customer service. Glad you are enjoying your new Camry. I'll be sure to pass this on to Dave Moore; he is a great asset here at Elk Grove Toyota. Yours sincerely, Frances Siria Customer Relations Manager

May 19, 2015

Excellent customer service I called to schedule an appointment, I was in and out. The staff treated me with excellent customer service. My car runs great. Thank you Elk Grove More

by Xenazaniah
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 08, 2015 -

Elk Grove Toyota responded

Thank you for taking the time to review your experience with us. We strive to offer our customers a stress free and exceptionally pleasant experience at Elk Grove Toyota. I am so glad to see the outcome in it action with your feedback. We look forward to continuing to offer you excellent customer care in our service department. Frances Siria Customer Relations Manager

May 19, 2015

Major repair of my 4 - runner A lot of work had to be done to my 4-runner so I was authorized a rental car. Everything went well except the wrong radiator was delivered so it took More

by cahandyman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 10, 2015 -

Elk Grove Toyota responded

Thank you for the review. I am delighted to learn that you have enjoyed your service visit! We look forward to welcoming you back to Elk Grove Toyota, hopefully soon. Yours sincerely, Frances Siria Customer Relations Manager

May 17, 2015

Service Great dealership, Excellent Employees, Well trained very helpful at all times. I have been with this dealership since 1984. They maintained all 5 Toyo More

by koabill
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Latino, Rocky Deavers, Fred Daniels, Chris Knight
Jul 10, 2015 -

Elk Grove Toyota responded

Bill, I am very thrilled to read your wonderful feedback! Thank you for sharing your favorable comments online. It is always reassuring when we hear positive comments from our customers and learn that we have met their expectations. I am delighted that you enjoyed your interaction with our Service Team and will certainly share your kind words to them. We look forward to welcoming you back to Elk Grove Toyota, hopefully in the not so distant future. Thank you for being such a loyal customer. Yours sincerely, Frances Siria Customer Relations Manager

May 15, 2015

Oil Change and care purchase 11 months ago. Andy Tran in Service, very courteous, friendly and excellent customer Service. Purchased new Corolla SE 11 months ago. Got the price I expected and More

by Debstoy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Tran
Jul 10, 2015 -

Elk Grove Toyota responded

Thank you for the very kind words you mentioned concerning the fine service you received from our service team and especially Andy Tran. We do have an excellent team here and it is very reassuring to know that we have met your expectations on the service provided to you. Andy and Wali are great assets to our Service and Sales teams and I'll be sure to pass on your kind words to them. Again, thanks for your great review and we look forward to welcoming you back to Elk Grove Toyota. Yours sincerely, Frances Siria Customer Relations Manager

May 14, 2015

peace of mind, friendly, enjoyable They are friendly and willingly work with you..i purchase 3 new cars here and they will take time trying work out the price with you..and i never got More

by trisney0805
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Johnny Ngov
Jul 10, 2015 -

Elk Grove Toyota responded

Thank you for the review. I am glad to hear you enjoyed your purchasing and service experiences here at Elk Grove Toyota. Thank you for being such a loyal customer. Don't forget to ask about your rewards points. Yours Sincerely, Frances Siria Customer Relations Manager

May 12, 2015

Always friendly My boyfriend hates going to a dealership to get a car serviced, but I introduced him to this Toyota dealership & he's been very impressed with the lev More

by Emycookie7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Chase
Jul 10, 2015 -

Elk Grove Toyota responded

Thank you for this kind review. I am glad we were able to exceed you and your boyfriends expectations! See you again soon in the service drive. Don't forget to ask about your rewards points. Yours sincerely, Frances Siria Customer Relations Manager

May 12, 2015

Brakes Job and Oil Consumption Recalled I took my rav4 in for a brake job and also for a recalled for engine oil consumption. The servicer, which is Charles, was extremely nice. Got thing th More

by trantt28
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Charles Linck
May 13, 2015 -

Elk Grove Toyota responded

Dear TRANTT28, Thank you for sharing your experience at our Dealership. I was concerned to hear of your disappointment with your service, in particular the quality of service. I do want to apologize for the missed opportunity we had to offer you exceptional service. We do get many positive comments on our Service department, however be assured we have advised our Service Manager of your experience for immediate follow up on this occasion. Customer satisfaction is very important for us and we are committed to provide excellent service to every customer. Although you indicated that you are not likely to come back, I certainly do hope that we can welcome you again at Elk Grove Toyota. Yours sincerely, Frances Siria Customer Relations Manger

May 09, 2015

Wonderful Excellent service!!!!! Kellen Gilmore was a pleasure to work with. The wait time he promised me was perfect. I look forward to coming back to elk grov More

by Naiyma08
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Chase
Jul 10, 2015 -

Elk Grove Toyota responded

Thank you for taking the time to share your delightful review online. I am thrilled to hear that we have exceeded your expectations! At Elk Grove Toyota, we care about our customers and endeavor our best efforts to make their visit enjoyable and uncomplicated. We very much appreciate your kind words, particularly of Kellen who provided excellent service. I will certainly share your favorable comments to the team! Again, thank you for the gift of feedback. We look forward to welcoming you back to Elk Grove Toyota. Yours sincerely, Frances Siria Customer Relations Manager

May 06, 2015

25 year relationship with this dealership During my 25 year relationship with this dealership I have purchased four vehicles and continue to have the vehicles maintained by the dealer's servic More

by Ralexjuarez
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brian Chase, Rocky Deavers, Jason Bruecker, Fred Daniels, Nicholas Kersten
Aug 30, 2015 -

Elk Grove Toyota responded

Thank you so much for sharing your positive experiences here online. We are so happy to have you as a loyal customer and truly do appreciate your loyalty. I am so thrilled to know you are treated well here at our dealership. I will pass your kind words on to our service department as well as our entire staff here at Elk Grove Toyota Scion. We look forward to seeing you again soon! Your sincerely, Frances Siria Customer Relations Manager

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