Elk Grove Toyota - Service Center

Customer service Was very happy with the quick greeting and swift process of necessary paperwork. Also received a phone call to come pick up car. Sometimes I have to c Was very happy with the quick greeting and swift process of necessary paperwork. Also received a phone call to come pick up car. Sometimes I have to call and check status, which I don't like to do. More

Gppd service. We were having bumper problems and drove to the dealership and "got in line" to wait for service. Our service advisor was excellent. We were able to We were having bumper problems and drove to the dealership and "got in line" to wait for service. Our service advisor was excellent. We were able to get the car fixed while we waited. He explained our specific repair needs, gave us cost options and provided the most econimical service he could. He was kind and considerate. Our wait was minimal and we were very relieved to leave the dealership with our needs fully taken of. More

Excellent Customer Care I went to Elk Grove Toyota to get my car smog checked. I had to go there because my check engine light was on. They diagnosed it and replaced the gas I went to Elk Grove Toyota to get my car smog checked. I had to go there because my check engine light was on. They diagnosed it and replaced the gas cap. Also checked my tires told me the tread on the back tires was low and gave me prices for the tires but didn't push me to do it right then and there. I appreciate going in to get my one thing done and not being up-sold a bunch of other items . It makes me trust their word the next time I come in and do need something else. More

Expensive Mistake Due to my own neglect I caused all my warning lights to turn on (I have a Prius) I will not be repeating that mistake as it cost a lot of time and mon Due to my own neglect I caused all my warning lights to turn on (I have a Prius) I will not be repeating that mistake as it cost a lot of time and money. Victor at Elk Grove Toyota made a stressful situation easier with his good manners, excellent customer service and friendly smile. From the first call to Toyota they set the correct expectation. No available appointments but let me leave my car for standby. Victor let me know exactly what would be covered and not covered for a diagnostic test. I appreciate honestly and correct expectations. I got my car back the same day. They were able to squeeze me in after all!! More

Cashier lady needs to go home early. brought my tundra for a change oil, smog inspection, etc. it took a longer time for it to be finished. Thank goodness for the fleet service. It was th brought my tundra for a change oil, smog inspection, etc. it took a longer time for it to be finished. Thank goodness for the fleet service. It was the first time to use it (didn't know that they can drop/pick you up as far as my place). Glad also that they can still pick you up even if it was past 6 pm. Everybody from David, to the lady driver of the service, and to the guy who brought the truck to the driveway were genuinely friendly. I could've given this review a 5 stars if the cashier lady was friendlier or smiling. Guess she is ready to go home. Kudos to the lady driver and to the guy who brought the truck in front- they were still smiling and it did look genuine. More

Outstanding service visit I have visited several dealerships in the Northern California area and Elk Grove Toyota is one of the very best. They treat me like I am a valued cust I have visited several dealerships in the Northern California area and Elk Grove Toyota is one of the very best. They treat me like I am a valued customer every time. More

Awesome. Everyone here is nice and helpful. Especially advisors who goes in depth with what's wrong with your vehicle, what parts you need, and what the estima Everyone here is nice and helpful. Especially advisors who goes in depth with what's wrong with your vehicle, what parts you need, and what the estimated cost is. More

MORE THAN 10 YEARS OF EXCELLENT SERVICE Elk Grove Toyota is the only place I have ever taken my 2006 Toyota Sienna to be serviced. And, I always book my appointment with Service Adviser Fr Elk Grove Toyota is the only place I have ever taken my 2006 Toyota Sienna to be serviced. And, I always book my appointment with Service Adviser Fred Daniels to have his team do the work. My van has been converted to accommodate my wheelchair and I am truly lost without it. Elk Grove Toyota has consistently gone "above and beyond" as quickly as possible to ensure that my car continues to run safely. More

Parts Professional, Chris Knight I was experiencing a safety issue involving glare from my dashboard. Chris knew exactly how to solve my problem at the lowest cost. As a senior gal, I was experiencing a safety issue involving glare from my dashboard. Chris knew exactly how to solve my problem at the lowest cost. As a senior gal, I am so thankful for his professionalism and integrity. Elk Grove Toyota is the best! Randelle More

Oil Change Superb Service! My family and I take all our Toyotas here for maintenance. Mainly oil change, but their service is fantastic! Join their rewards program and collect p My family and I take all our Toyotas here for maintenance. Mainly oil change, but their service is fantastic! Join their rewards program and collect points to get discounts off certain services/products. They use to have a gold card program where you buy multiple oil changes and put it on the card to use whenever you like, but unfortunately they discontinued that program. Also, they provide free car wash with service and have a comfortable waiting area. Definitely one of my preferred places to go for service on my vehicles! More