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1,343 Reviews of Elk Grove Toyota - Service Center
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May 31, 2016
If Possible, I Would Give Negative Star Rating We went to the Elk Grove Toyota dealership to look at some cars. James was helping us out, or more exactly, he looked super annoyed and basically was We went to the Elk Grove Toyota dealership to look at some cars. James was helping us out, or more exactly, he looked super annoyed and basically was looking down on my family while reluctantly answering some of our questions about the cars. I think it might be because we weren't wearing a gold chain with a gold bullion across our chests, or it might have just been because we didn't look like we're "rich". Seriously...? I don't think it's professional or customary to mockingly laugh at your customers when they ask to test drive a car. But this guy did. If I can tell him one thing, I'd say: " We're only here because my younger brother needs a work car, just for commuting. Even if you offered me a car for $1 out-the-door, I'd still not buy it, just because of your attitude." Moral of the story: don't judge a book by its cover-- I dress like crap all the time, because I don't think nice suits are appropriate when I going for runs or playing soccer, which I do all the time, hence, the sporty shorts/attire. Just because I wear shorts and a t-shirt doesn't mean I can't afford a car. Also, we ended up going to Maita Toyota and we got way better service and a new car for my brother. I highly recommend going to Maita instead (only about 25 minutes away from Elk Grove). More
by iSpeaktheTruth
Employees Worked With
James McGaha
May 09, 2016
Horrible service dept! I will never go back to this dealership! I have given them too many chances to win/keep my business, but they continue to fail! They scratched the s I will never go back to this dealership! I have given them too many chances to win/keep my business, but they continue to fail! They scratched the side of my car when they were doing a "routine" oil change. They never rotated my tires when they said did, thus voided my tire warranty. When I tried to give a suggestion several months ago about the checkout procedure in the "speedy" oil area, they never contacted me. And when I called Brian the service manager to complain about all the problems, his answer was, "I don't know what to tell you." Really? That is unacceptable!!! I will make the drive to Auburn Toyota, where I originally purchased the car, as their service dept has always been top notch! More
by Gma Dawn
Employees Worked With
Brian Chase
March 31, 2016
Service Great job. thank you for all the help. I will definitely come back. Services lines are long. quality of work starts with the first to the last person Great job. thank you for all the help. I will definitely come back. Services lines are long. quality of work starts with the first to the last person you speak to More
by Orangeshoelaces
Employees Worked With
Andy tran
December 24, 2015
Excellent I always been treated with respect and everyone is friendly and helpful. The Elk Grove Auto Mall is nice and clean. It has a waiting area where there I always been treated with respect and everyone is friendly and helpful. The Elk Grove Auto Mall is nice and clean. It has a waiting area where there is a place for the customers can get something to drink. More
by Whyme
Employees Worked With
Other Employees :
Long Truong, Anthony Aldrete, Justin Leffingwell
December 23, 2015
Excellent Service from beginning to end The Elk Grove Toyota service center has always been very reliable when it comes to maintaining and fixing all the cars in our family which all happen The Elk Grove Toyota service center has always been very reliable when it comes to maintaining and fixing all the cars in our family which all happen to be Toyotas. More
by Elk grove 20
Employees Worked With
The service representative Fred Daniels is very knowledgeable really cares about his customers! , Fred Daniels
December 23, 2015
Worthy of praise Very professional and courteous staff. I especially like their service of taking you home and picking you up later when car is finished instead of sit Very professional and courteous staff. I especially like their service of taking you home and picking you up later when car is finished instead of sitting and waiting in a service area for hours. I was able to get my Christmas cards finished that day. More
by Karen31
Employees Worked With
Rocky Deavers
December 22, 2015
Fine oiled customer service machine . The service department is like a fine oiled machine. It does a lot while still making the customer experience excellent. I like the checkout by servic The service department is like a fine oiled machine. It does a lot while still making the customer experience excellent. I like the checkout by service advisor. Able to discuss what was done to truck and answer my questions. I appreciate Anthony stepping up as my service advisor Charles was delayed. As I shared with other review, like to see the concept of 'Toyota Bucks' where the dealer gives us repeat and loyal customers $$ or percentage off for coming back. More
by JF's Tacoma
Employees Worked With
Anthony Aldrete, Charles Linck
December 14, 2015
2016 RAV4 XLE AWD We are very happy that we purchase a car at Elk Grove Toyota with The assistant of Jemery Coffelt and Chris Her. Both of them are much experience and We are very happy that we purchase a car at Elk Grove Toyota with The assistant of Jemery Coffelt and Chris Her. Both of them are much experience and helpful. Thank you very much to both of you! Tina & Nghia More
by Tina777
Employees Worked With
Jeremy Coffelt, Chris Her
November 21, 2015
FAST AND EFFICIENT SERVICE :) I JUST WENT IN WITH NO APPOINTMENT. I WAS HAVING A SQUEAKY DOOR ISSUE AND BLUETOOTH ISSUE... I WENT IN AND WILL (A GUY IN THE NO APPOINTMENT LINE) HE I JUST WENT IN WITH NO APPOINTMENT. I WAS HAVING A SQUEAKY DOOR ISSUE AND BLUETOOTH ISSUE... I WENT IN AND WILL (A GUY IN THE NO APPOINTMENT LINE) HELPED ME OUT IN LESS THAT 10 MINUTES. HE TOOK CARE OF ME AND I AM ONE HAPPY CUSTOMER. TOYOTA ELK GROVE DOES IT AGAIN :) More
by anita.ollero
Employees Worked With
WILL (NOT SURE LAST NAME - BUT, HE DID HAVE A DEION SHIRT ON).
October 07, 2015
Camry Service My 2009 Camry XLE has over 185,000 miles and runs great. I brought my car in for brake service and to address a noise I was hearing in my trunk area. My 2009 Camry XLE has over 185,000 miles and runs great. I brought my car in for brake service and to address a noise I was hearing in my trunk area. My brakes were serviced properly and my original struts finally had to be replaced. My car was in and out within a day and ready for me when promised. Toyota again did a great job. Dave Moore's customer service skills is to be commended again. Also when dropping off my car, Jason Bruecker was walking through the Service Dept. He sees me, greets me by my first name, and takes the time to have a great conversation with me to see why I was there and has a genuine concern for me being there. Keep up the great work and customer service. Mark More
by Sqwish
Employees Worked With
Dave Moore, Jason Bruecker
