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1,343 Reviews of Elk Grove Toyota - Service Center
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December 16, 2016
Service Toyota Tundra 1794 7 times still cannot fix the vehicle. Forget to do work that was on the repair and no follow-up. Nice people & I believe they want nothing more than 7 times still cannot fix the vehicle. Forget to do work that was on the repair and no follow-up. Nice people & I believe they want nothing more than to fix this problem but unfortunately do not seem to have the technical know how to resolve. I believe I saw their bill rate @ $140 per hour and at that rate these people should know how to fix their own vehicles. More
by bvanlente
Employees Worked With
Brian Chase
November 15, 2016
Service has always been an awesome experience at Elk Grove Thank you, Thank you from the bottom of my heart. Every time I've needed service you guys have been great. Since the day I've purchased my vehicle I Thank you, Thank you from the bottom of my heart. Every time I've needed service you guys have been great. Since the day I've purchased my vehicle I only go to Elk Grove Toyota. This Sunday I was 22 miles away in a remote place and had to be towed in. Service was only opened on the non-tow side. A young gentleman that I wish I had gotten his name. Wrote up the vehicle and even gave us a rental. In no time we were taken care of with my 9yr old son. Rocky had helped me before on a recall so I requested him again. Well he didn't disappoint and very much appreciated his help. The rental really helped. I take a young girl home after school everyday that doesn't live in our neighborhood I help her grandma who is too old to be walking far with a hurt knee. Rocky is the man fixed my vehicle when promised and took care of the rental. I always brag about Toyota on my facebook and today was an awesome experience! Love you guys. More
by elodia1550
Employees Worked With
I didn't get his name but he also saved the day he was in service on 11/13 and wrote up the vehicle and took care of getting us a rental for us. He could have just told us to come back on Monday but he went over and beyond. , Rocky Deavers
September 17, 2016
did not find help with real problem with my Camry 2013 My Camry 2013 broke down 2 times in one week even though it was check for that problems by Toyota Service /my power steering went down, charging probl My Camry 2013 broke down 2 times in one week even though it was check for that problems by Toyota Service /my power steering went down, charging problems and stopped./ More
by Mitch Male
Employees Worked With
service deparment
September 14, 2016
Great sales dept. Service not so much Bought the car through the Costco program. The salesman was easy to deal with and felt I got a good deal. Had been told they had a number of 2013 Camr Bought the car through the Costco program. The salesman was easy to deal with and felt I got a good deal. Had been told they had a number of 2013 Camry XLE in stock. Got there and not one to be found. Turns out they were all locked up due to a recall and couldn't be sold until the fix was completed. Test drove a 2014 and offered to come back after the recall was done. Of course they didn't want me to leave and made a good deal on the 2014. I would rate the sales dept a 5. Service dept. takes and hour and a half to 2 hours just to rotate tires. Called at about 26,000 miles because the plastic shroud over the power seat controls on the drivers side had broken and popped off and the passenger side was breaking. They wanted $149 to diagnose the problem. Ridiculous. They wouldn't give me a price on installing a replacement shroud without their $149. Took it to my regular mechanic and he drilled a hole through each shroud and the metal seat frame and zip tied them. They look great and fixed the problem. He didn't charge me a diagnostic fee in fact didn't even charge me for the fix. More
by wej
Employees Worked With
Leslie Riola
July 26, 2016
First visit to the parts and service department I would like to thank Andrew in the parts and service dept. He did not have my information in the computer and made sure my information was entered, u I would like to thank Andrew in the parts and service dept. He did not have my information in the computer and made sure my information was entered, updated with my points. I just leased a 2016 Toyota a couple of months a go. He also followed up with a phone call that I would receive my points card for future purchases and services. Thank you Andrew for such excellent service Kathleen Taylor More
by Taylor
Employees Worked With
Andrew
July 06, 2016
Service Recommendation Major tune up needed for my '04 Camry. Anthony Aldrete, Assit Service Mgr, was very dependable and informative, This senior felt in good hands. Rand Major tune up needed for my '04 Camry. Anthony Aldrete, Assit Service Mgr, was very dependable and informative, This senior felt in good hands. Randelle More
by rwichert
Employees Worked With
Anthony Aldrete
June 29, 2016
Great customer service!!! Everyone there is very friendly and helpful. I love how they always on time. I would highly recommended. I will definitely going back when I'm ready t Everyone there is very friendly and helpful. I love how they always on time. I would highly recommended. I will definitely going back when I'm ready to get another car. More
by Nando60
Employees Worked With
June 29, 2016
Great experience Service is great and employees are awesome I always come for service at this dealer all the way from Modesto and I'm very satisfied. Thanks elk gro Service is great and employees are awesome I always come for service at this dealer all the way from Modesto and I'm very satisfied. Thanks elk grove toyota. More
by Perron
June 29, 2016
EXCELLENT CUSTOMER SERVICE!!! Very professional, resolves a problem to the customers satisfaction. My service experience has always came with a smile and a good attitude. I would s Very professional, resolves a problem to the customers satisfaction. My service experience has always came with a smile and a good attitude. I would strongly recommend Elk Grove Toyota dealership to any one. You're #1 in my book 👍🏼👍🏼 More
by Xenazaniah
Employees Worked With
Other Employees :
Tyler Maack, Matthew Wirth, Brian Chase, Charles Linck, Nicholas Kersten
June 28, 2016
Car damaged from maintanence service I will give kudos to Ahmad sales rep and Chris finance manager they made us feel like family when we bought our car there; other then that elk grove t I will give kudos to Ahmad sales rep and Chris finance manager they made us feel like family when we bought our car there; other then that elk grove toyota dealership as a whole is a big, big disappointment. This dealership damaged my brand new car while being serviced. They had offered to repair the damages ONLY if I took it back to them. I live almost 200 miles away, there is no way I can afford to miss work, spend money on gas and put extra mileage on my car for what they did. No compensation at all and it was a NO for local repair shops to repair my car because it was too expensive for them. Tried to get a hold of the GM but the excuse was he is out of the office.... I will not do business with this dealership in future nor recommend this dealership to others. The MOTTO here is : I don't care what happens now that I've got your money. I regret not going to Folsom Toyota. More
by Frezno
