Elk Grove Toyota - Service Center

Thorough and professional. Staff provided me with advice over phone for moving my vehicle to service center using a tow service. This was based on the console warning lights. On Staff provided me with advice over phone for moving my vehicle to service center using a tow service. This was based on the console warning lights. Once there, Mark took my information and started the diagnostic and repair effort. I was kept informed of findings and estimated cost/schedule prior to any actual repairs. A professional experience. More

Surprise and Delight Returned to check to be sure they got all that was leaking and had discovered a nail near sidewall of a tire. It had only been about halfway through t Returned to check to be sure they got all that was leaking and had discovered a nail near sidewall of a tire. It had only been about halfway through the mileage for hazard coverage but the calander coverage for hazard was about to end. The tire wear was down to a 4 so I thought they would prorate the replacement tire, but NO! They covered the complete cost of the tire and performed a service all at no cost! More

I absolutely adore service with Charles L. i love to work with EG Toyota over any other dealer plus its close to the house. I have had bad experience with another service rep, so now i personal i love to work with EG Toyota over any other dealer plus its close to the house. I have had bad experience with another service rep, so now i personally walk in to the service center to schedule my appts. Charles L., always take his time to explain the services and I ABSOLUTELY love that he reaches out every few hours just to touch base on the status of the car. More

Excellent Service Nick is great. He explained in details the problems why my car needs to be fixed and let me know the free ride services, love it! Nick is great. He explained in details the problems why my car needs to be fixed and let me know the free ride services, love it! More

Maintenance on 2007 Camry. Preformed work requested and found leaky valve cover gasket and informed me and I had it replaced. Toyota staff has maintained my vehicle since 2006, Preformed work requested and found leaky valve cover gasket and informed me and I had it replaced. Toyota staff has maintained my vehicle since 2006, always pleased with the service. More

Great and helpful. Friendly. They tell what you need and they do not push to sale things. I feel they look out for me and my family. Thank you. They tell what you need and they do not push to sale things. I feel they look out for me and my family. Thank you. More

Excellent service I had taken my Prius for 80,000 mile maintenance. The service advisor was knowledgeable and provided clear and concise communication about the issues I had taken my Prius for 80,000 mile maintenance. The service advisor was knowledgeable and provided clear and concise communication about the issues found. The work done is top rate. More

Incomplete work No return mileage sticker and no car wash was done on 15,000 mile service. I had to tell them to complete work. Call after work is complete! I dont re No return mileage sticker and no car wash was done on 15,000 mile service. I had to tell them to complete work. Call after work is complete! I dont remember associates name so im picking one randomly because this survey lacks the intel to allow conpletion without the associates name selection. Please improve this survey as well. More

Oil change and filters Short waiting time, friendly and professional employees have always tried their best to take care of my car at the very less time that I have Short waiting time, friendly and professional employees have always tried their best to take care of my car at the very less time that I have More

Service Recall Dealership did what they promised, when they promised. Paperwork was handled promptly and when I picked up my vehicle, service was done and truck was Dealership did what they promised, when they promised. Paperwork was handled promptly and when I picked up my vehicle, service was done and truck was ready. More