Elk Grove Toyota - Service Center

Service Excellent customer service- listen to what I had to say and was done in less time than expected. Good person to work with and highly recommend Mike Excellent customer service- listen to what I had to say and was done in less time than expected. Good person to work with and highly recommend Mike More

Great Very professional and timely. The staff were polite and professional. It did not take much time to finish the routine service. The waiting area was Very professional and timely. The staff were polite and professional. It did not take much time to finish the routine service. The waiting area was comfortable. More

I absolutely adore service with Charles L. i love to work with EG Toyota over any other dealer plus its close to the house. I have had bad experience with another service rep, so now i personal i love to work with EG Toyota over any other dealer plus its close to the house. I have had bad experience with another service rep, so now i personally walk in to the service center to schedule my appts. Charles L., always take his time to explain the services and I ABSOLUTELY love that he reaches out every few hours just to touch base on the status of the car. More

Surprise and Delight Returned to check to be sure they got all that was leaking and had discovered a nail near sidewall of a tire. It had only been about halfway through t Returned to check to be sure they got all that was leaking and had discovered a nail near sidewall of a tire. It had only been about halfway through the mileage for hazard coverage but the calander coverage for hazard was about to end. The tire wear was down to a 4 so I thought they would prorate the replacement tire, but NO! They covered the complete cost of the tire and performed a service all at no cost! More

Fast and friendly service The appointment was fast and friendly routine service. Very professional staff and convenient location. Staff reviewed service completed and explained The appointment was fast and friendly routine service. Very professional staff and convenient location. Staff reviewed service completed and explained procedures. Made my next appointment too. More

First vehicle service Service personnel were quick and courteous to help. The service itself did take a lengthy amount of time for not including an oil change but the servi Service personnel were quick and courteous to help. The service itself did take a lengthy amount of time for not including an oil change but the service clerk made me aware of it as I arrived. More

Check in procedures Online appoitnment system is fast. However, there is no direction where to park on the day of your appointment as there are multiple lanes. Some are f Online appoitnment system is fast. However, there is no direction where to park on the day of your appointment as there are multiple lanes. Some are for express (which also has appointment lane) oil change and some are for repairs. It will be nice if they indicate in the appointment confirmation what lane are you supposed to park (1,2, etc). Also, there is no name sign of the advisors in their tables so you have to ask around where to go. Minor stuff but it can improve efficiency. More

Thorough and professional. Staff provided me with advice over phone for moving my vehicle to service center using a tow service. This was based on the console warning lights. On Staff provided me with advice over phone for moving my vehicle to service center using a tow service. This was based on the console warning lights. Once there, Mark took my information and started the diagnostic and repair effort. I was kept informed of findings and estimated cost/schedule prior to any actual repairs. A professional experience. More

Excellent Service Nick is great. He explained in details the problems why my car needs to be fixed and let me know the free ride services, love it! Nick is great. He explained in details the problems why my car needs to be fixed and let me know the free ride services, love it! More

Great and helpful. Friendly. They tell what you need and they do not push to sale things. I feel they look out for me and my family. Thank you. They tell what you need and they do not push to sale things. I feel they look out for me and my family. Thank you. More