Elk Grove Toyota - Service Center

Not honest We have a rear view mirror that we accidentally.knocked off and needs replaced on our Camry. Sales parts dept. Is saying it will cost this much to rep We have a rear view mirror that we accidentally.knocked off and needs replaced on our Camry. Sales parts dept. Is saying it will cost this much to replace and when he called again his quote was even more $$$$. He won't come to the point with a final price and hasn't even tried to contact us when we try to call him. It's so hard to deal with Service at this point. We are coming to a dead end. I have my little kids that I drive in the Camry and no one cares at the Service Dept. Especially with the person we are dealing with. More

Great honest service Only place I take my truck, 18 total visits so far, they keep my truck running great. I wouldn’t consider taking my vehicle anywhere else. Only place I take my truck, 18 total visits so far, they keep my truck running great. I wouldn’t consider taking my vehicle anywhere else. More

Excellent service Everything went totally smooth there was absolutely no issues the whole job took less than a half day. Communication was always good never had a probl Everything went totally smooth there was absolutely no issues the whole job took less than a half day. Communication was always good never had a problem More

Great service no hassle at all. Was very busy it was a Friday but was still taken care of quick with appointment.also super friendly. service no hassle at all. Was very busy it was a Friday but was still taken care of quick with appointment.also super friendly. More

oil change i will definitely recommend other people to come have their oil change service here. awesome job quick service.. looking forward to my next service i will definitely recommend other people to come have their oil change service here. awesome job quick service.. looking forward to my next service visit. More

Fast routine maintenance Service was prompt and completed in about an hour. A missing lug nut was noted and one was added without any additional charge. Staff friendly and eff Service was prompt and completed in about an hour. A missing lug nut was noted and one was added without any additional charge. Staff friendly and efficient. More

excellent! everything was handled very well. my appt, check in, access to the shuttle and pick up all went smoothly! the work was completed during the timeframe everything was handled very well. my appt, check in, access to the shuttle and pick up all went smoothly! the work was completed during the timeframe promised. More

John Nguyen is the best service adviser This review is for John Nguyen at the Express Service center, This service dept. is one of the busiest if not the busiest I've been to. They're always This review is for John Nguyen at the Express Service center, This service dept. is one of the busiest if not the busiest I've been to. They're always busy, but never too busy to be take care of me in an efficient, friendly, and helpful manner. I'm glad I work nearby and live nearby. Due to poor planning on my part I didn't' have an appointment today, regardless I needed my 4Runner serviced as I was going on a trip tonight in it.. So I was expecting to wait awhile to get helped. John got me in and out in during the write up process, not only that, he was friendly and he seemed to care enough to get me in and out quickly, he was the only one that was a kind person to me this morning. Thank you. More

HORRIBLE SERVICE Service advisors are always to busy to be through. Ask for the car to be washed they will not do it, ask for it NOT to be washed and they will! All m Service advisors are always to busy to be through. Ask for the car to be washed they will not do it, ask for it NOT to be washed and they will! All my vehicles are Toyota and this dealerships HORRIBLE SERVICE has me considering switching BRAND loyalty all together. Not acceptable SERVICE anywhere start to finish. More

Not satisfied Took my truck in for the 4th transmission fluid change. What does high miles have to do with the treads on the fluid pan. Removing this plug 4 tops 5 Took my truck in for the 4th transmission fluid change. What does high miles have to do with the treads on the fluid pan. Removing this plug 4 tops 5 times will not mess up the threading on pan. That was their excuse “high miles”. I’m sure the young tech who did this fluid change cross threaded it but it’s high miles. $532 and 3 days later I get my truck back. They have a car wash and they couldn’t even do a courtesy wash on my truck. I’ll never go back. Only for parts. More