Elk Grove Toyota - Service Center

Happy Customer I was greeted with a smile and offer of refreshments as I waited for the service writer. That simple touch helps a customer feel valued. My service I was greeted with a smile and offer of refreshments as I waited for the service writer. That simple touch helps a customer feel valued. My service writer, Fred Daniels, knowing the high cost of my repairs, provided a free element which was much appreciated. That little touch of generosity is one reason I can speak highly of the service department. But also, the repairs are done quickly and efficiently. More

Employees were very curious and informative. Fast service. Helpful staff very professional. Thank you. Easy to get to location. Even though the dealership was under construction everything went s Fast service. Helpful staff very professional. Thank you. Easy to get to location. Even though the dealership was under construction everything went smoothly. Great job. More

50 000 mile service, many times better service than Maita! Many times better service than Maita Toyota at Auburn Blvd, Sacramento. Friendly and helpful, good costumer service!!! I was a walk in after 12:00no Many times better service than Maita Toyota at Auburn Blvd, Sacramento. Friendly and helpful, good costumer service!!! I was a walk in after 12:00noon on Saturday. They told me my car would be ready by end of the day 6:00pm, but it was ready already by 3:30pm. I was very happy with all the staff members professionalism. I had told them how I had a BAD experience with Maita Toyota and will not tolerate bad costumer service. I did not need to worry about anything at Elk Grove Toyota, they were excellent!!! More

Great Job!!! I always had good experience with Toyota service. The employee was very friendly and fast. My service was done on time that i was given. Thank you! I always had good experience with Toyota service. The employee was very friendly and fast. My service was done on time that i was given. Thank you! More

Brian was awesome .. Brian was very helpful, greeted me with a friendly smile, and gave me very accurate information. I have been bringing the Sequoia to Elk Grove Toyota Brian was very helpful, greeted me with a friendly smile, and gave me very accurate information. I have been bringing the Sequoia to Elk Grove Toyota for 10 years and every time, they have been fantastic Paul More

Thorough and fast I came in for a regular maintenance on Saturday without an appointment. After a quick chat with the advisor, he was able to get me on a departing shu I came in for a regular maintenance on Saturday without an appointment. After a quick chat with the advisor, he was able to get me on a departing shuttle right away. After the service was done, I was given full detail of the inspection and overall performance. More

Excellence customer Service Even how busy they were, he was able to take my walk up. He was very polite and friendly. It was also quicker than I had expected. Even how busy they were, he was able to take my walk up. He was very polite and friendly. It was also quicker than I had expected. More

Timely, efficient and friendly The service coordinator was friendly and informative. The work was completed exactly in the time predicted. There was no charge for the 85,000 mile se The service coordinator was friendly and informative. The work was completed exactly in the time predicted. There was no charge for the 85,000 mile servicing and the free car wash topped off the positive experience More

Good service The service was Convenien and promising the time to deliver my vehicle. The Service representive was very professional, by keeping me to inform about The service was Convenien and promising the time to deliver my vehicle. The Service representive was very professional, by keeping me to inform about the status of my vehicle. Well done! More

Poor customer service I had service done for Airbag Recall. The service was completed in a timely manner. However their customer service needs improvement. The email I rece I had service done for Airbag Recall. The service was completed in a timely manner. However their customer service needs improvement. The email I received from Toyota said to pull in to the "Far Left Lane 1". When I pulled into Lane 1 I was informed that I should be in Lane 4. It was very difficult to move to Lane 4 because there were cars behind me and next to me. I had to ask the technician to move my car for me. This is not the first time I was misdirected to the proper lane. Also when I asked for an update of my Navigation System I was informed it's a USB. I went to the Parts Department to get the USB and they told me it's not USB or CD but they had to use some scanner and it would take a long time to update the Navigation System. I will go to another Toyota dealer to update my Navigation System. More