Elk Grove Toyota - Service Center

Service Center Satisfaction As a first time customer to Elk Grove Toyota Service Center, I was very impressed with the quality of professionalism and service they offered. Victor As a first time customer to Elk Grove Toyota Service Center, I was very impressed with the quality of professionalism and service they offered. Victor Reynoso walked me through, informed me and got answers to my needs of the service I was getting. Very happy with Elk Grove Service Center, Victor Renoso and associates, also spot on with the estimated completion time. More

Knowledge Great customer service with knowledge of service and advice given to customers. On time delivery of vehicle. Don’t have to wait long in line as usual. Great customer service with knowledge of service and advice given to customers. On time delivery of vehicle. Don’t have to wait long in line as usual. More

Elk Grove Toyota I take my 2008 Toyota Prius to Elk Grove Toyota for all my maintenance. I trust that my car is well taken care of. Miguel kept me informed of all that I take my 2008 Toyota Prius to Elk Grove Toyota for all my maintenance. I trust that my car is well taken care of. Miguel kept me informed of all that needed to be done. More

My experience at Elk Grove Toyota I brought my car in early Friday morning. The hazard light was on and the message was not to drive the car. One symbol that kept coming on was electro I brought my car in early Friday morning. The hazard light was on and the message was not to drive the car. One symbol that kept coming on was electronic brake malfunction. I have a Prius. I left my car and checked out a rental since I was told it could take until Monday or Tuesday for them to get the car checked out. Monday afternoon I received a call saying it is the water pump and okayed the work. They called Tuesday saying it was completed. All went well I was just disappointed by the time it took to get to the repair. They did pay for 2 of the 5 days of car rental fees which helped. People were friendly, some construction going on when I picked up my car. More

Quick With a 3pm service appoint I wasn’t sure what to expect. Pleasantly surprised when Chris came out with my car washed and keys in hand in less then an With a 3pm service appoint I wasn’t sure what to expect. Pleasantly surprised when Chris came out with my car washed and keys in hand in less then an hour. Quick turn around appreciated! More

10,000 mile service Greeted promptly at dealership and service advisor processed vehicle through the service department in prompt and timely manner. He explained all fin Greeted promptly at dealership and service advisor processed vehicle through the service department in prompt and timely manner. He explained all findings about the vehicle prior to taking me to the vehicle for my exit. Alvin Kumar the service advisor was very professional the entire time. The dealership has fixed a very loud and noisy waiting room and with a sound wall adjustment, made the area into a quiet and comfortable room! More

Pleased The service team is very professional. It is nice to have an appointment and not have to wait for an extended period of time to check in my car. The s The service team is very professional. It is nice to have an appointment and not have to wait for an extended period of time to check in my car. The shuttle service is a nice option for transportation home. More

FREE CAR WASH?!?! Went for servicing and they washed my car for free! Plus free drinks and WiFi which allowed me to work while waiting for my car. Easy 5 stars. Went for servicing and they washed my car for free! Plus free drinks and WiFi which allowed me to work while waiting for my car. Easy 5 stars. More

Excellent Servicd I had an appointment and still had to wait 30-40 minutes. Someone who works there advised me that they were short staffed. Then I met Victor Reynoso a I had an appointment and still had to wait 30-40 minutes. Someone who works there advised me that they were short staffed. Then I met Victor Reynoso and he was very apologetic. He kept me up to date with my car’s progress. When he told me that they have to keep my car overnigher because they have to order some parts, he told me he will have it taken cared off first thing in the morning and should be ready by 9:30-10:00. He stayed true to his words. I am really happy with the service I received at Toyota Elk Grove. Thank you again, Victor! More

Prompt service at a reasonable price I recently moved to the Elk Grove area and took my Toyota Highlander Hybrid to Elk Grove Toyota for its scheduled service. The Service Adviser was com I recently moved to the Elk Grove area and took my Toyota Highlander Hybrid to Elk Grove Toyota for its scheduled service. The Service Adviser was competent and wrote up the service order promptly. I commented that I had called and scheduled the service appointment and was surprised that he did not have the vehicle VIN as I had provided it when I made the appointment on the phone. I also commented that I had been a little frustrated with their online appointment system as I could not add a vehicle to my account online. (I had no problem scheduling my other vehicle previously. I guess they were not expecting me to have multiple Toyotas.) The work was performed in a timely fashion and I was on my way in a little over an hour. More