Elk Grove Toyota - Service Center

Excellence customer Service Even how busy they were, he was able to take my walk up. He was very polite and friendly. It was also quicker than I had expected. Even how busy they were, he was able to take my walk up. He was very polite and friendly. It was also quicker than I had expected. More

Timely, efficient and friendly The service coordinator was friendly and informative. The work was completed exactly in the time predicted. There was no charge for the 85,000 mile se The service coordinator was friendly and informative. The work was completed exactly in the time predicted. There was no charge for the 85,000 mile servicing and the free car wash topped off the positive experience More

Good service The service was Convenien and promising the time to deliver my vehicle. The Service representive was very professional, by keeping me to inform about The service was Convenien and promising the time to deliver my vehicle. The Service representive was very professional, by keeping me to inform about the status of my vehicle. Well done! More

Great Job!!! I always had good experience with Toyota service. The employee was very friendly and fast. My service was done on time that i was given. Thank you! I always had good experience with Toyota service. The employee was very friendly and fast. My service was done on time that i was given. Thank you! More

Poor customer service I had service done for Airbag Recall. The service was completed in a timely manner. However their customer service needs improvement. The email I rece I had service done for Airbag Recall. The service was completed in a timely manner. However their customer service needs improvement. The email I received from Toyota said to pull in to the "Far Left Lane 1". When I pulled into Lane 1 I was informed that I should be in Lane 4. It was very difficult to move to Lane 4 because there were cars behind me and next to me. I had to ask the technician to move my car for me. This is not the first time I was misdirected to the proper lane. Also when I asked for an update of my Navigation System I was informed it's a USB. I went to the Parts Department to get the USB and they told me it's not USB or CD but they had to use some scanner and it would take a long time to update the Navigation System. I will go to another Toyota dealer to update my Navigation System. More

Great service Very easy to work with. Had the car done before promised.will be bring all the cars here for service work. Would recommend Charles to all my friends. Very easy to work with. Had the car done before promised.will be bring all the cars here for service work. Would recommend Charles to all my friends. More

Completely Satisfied Completely satisfied for the professional service, knowledge, timeliness and courtesy demonstrated by each technician (Jose and Danny). In addition to Completely satisfied for the professional service, knowledge, timeliness and courtesy demonstrated by each technician (Jose and Danny). In addition to those qualities, I was very impressed with James' patience with my inquiries when discussing and visually seeing cars while waiting for my car to be serviced. I would very much like to give "Kudos" to Nicholas K. who last serviced my car regarding a manufactory re-call and I never received a review for that service or I missed it. His review would have been an excellent one as well! While I have your attention, Anthony A. for years would make sure I was totally satisfied with my regular express maintenance before he moved into the other service department! All of you guys are great!! Thank you for allowing me to mention those that have really left a wonderful and memorable impression with me at this dealership! More

First time visit Jose and other are so friendly, professional and helpful in wriiten communication routine. Jose is very great patience and did wonderful customer ser Jose and other are so friendly, professional and helpful in wriiten communication routine. Jose is very great patience and did wonderful customer service. Thank y More

The drop off and pick up. I had an appointment at9:50 . Fred Daniels filled out the service order I received a loaner and was home at 11. At 2:30 pm my car was ready. I had an appointment at9:50 . Fred Daniels filled out the service order I received a loaner and was home at 11. At 2:30 pm my car was ready. More

Service Exlecellent service friendly and price was good. Also price was good can't get better price. Also service was done in an hour . Don't know what els Exlecellent service friendly and price was good. Also price was good can't get better price. Also service was done in an hour . Don't know what else to say More