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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,382 Reviews
Call Service Center (916) 405-8000

1,382 Reviews of Elk Grove Toyota - Service Center

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January 30, 2024

The body shop was always available to answer questions and kept us informed of the status of our cars repairs. More

by Steven.hammer
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie Polli
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Jan 31, 2024 -

Elk Grove Toyota responded

Hello Steven, Thank you for taking the time to review our Body Shop. We truly appreciate your time and your business. We look forward to seeing you again in the near future. Sincerely, Jeannette Blair Customer Relations Manager

January 30, 2024

Had a 10:30 - it took 30+Min sitting in the car for a service tech to walk me into the shop to check in ! What good is having an appointment?? More

by Kaacey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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Jan 31, 2024 -

Elk Grove Toyota responded

Hello, I sincerely apologize for your experience with our Service department. I addressed your concerns with our Service Manager and staff. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

January 26, 2024

Very friendly staff, attentive reception, all questions answered for first service. Very clean and impressive waiting area and helpful parts department. More

by gtamano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly Watkins
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Jan 26, 2024 -

Elk Grove Toyota responded

Hello, Thank you so much for your review. We are thankful to have great customers like you. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

January 25, 2024

Went in for oil leak in return the car still leak oil from the same spot not as much but still couple drops then rpm’s not idle the same talking to the technician really rude and not taking counter for h More

by luisdflores747
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Nguyen
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2024 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

January 23, 2024

Did not have to wait long. Everyone is courteous, friendly, and knowledgeable. Would recommend to family and friends. More

by chorods46
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Addison
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Jan 23, 2024 -

Elk Grove Toyota responded

Hello, Thank you for taking the time to review our staff here at Elk Grove Toyota. Come back and see us anytime. Sincerely, Jeannette Blair Customer Relations Manager

January 19, 2024

Disappointed with service done. The dry leaves in the engine compartment were not cleaned. It looks like the old engine oil was not replaced with new a new one. More

by BlueEagle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Elk Grove Toyota responded

Hello, I apologize for your experience. If you would like to come by we would be happy to clean the leaves out of your engine. Please contact me at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

January 19, 2024

My vehicle was repaired correctly in a timely manner and I wasn't price gouged like many other dealers have been doing lately. More

by qman916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2024 -

Elk Grove Toyota responded

Hello, Thank you for taking the time to share your experience here online. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

January 17, 2024

Very good. I have no other words to say. Make this portion/box optional if you will. More

by April4442
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sulaiman Aziz
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Jan 17, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your feedback. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

January 16, 2024

Excellent service center. Nice and comfortable waiting area. Clean and efficient. Was in and out in about 1 hour like they estimated. More

by Jlu215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Nevarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 15, 2024 -

Elk Grove Toyota responded

Hi, Thank you for your feedback. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

January 10, 2024

Anthony from service did a great job and got me out at the time he promised. More

by phongtphan21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Aldrete
Report | Print
Jan 11, 2024 -

Elk Grove Toyota responded

Hello, Thank you for taking the time to review Anthony. I am happy to hear he was able to get you in and out in the promised time frame. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

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