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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,350 Reviews
Call Service Center (916) 405-8000

1,350 Reviews of Elk Grove Toyota - Service Center

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November 21, 2023

Tim was very professional. Great experience. Amazing customer service. Fast and convenient. 10 out of 10. More

by dannadia7777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tim Keosykao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 12, 2023

Advisor Mark K was exceptional. Scheduling the appointment via phone was a complete nightmare. Will continue to use Elk Grove. More

by Janasebahar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Kleefeld
Report | Print
Nov 13, 2023 -

Elk Grove Toyota responded

Hello, Thank you so much for your feedback. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

November 10, 2023

Great Toyota service facility. Great customer waiting area, With an appointment, you’ll spend a reasonable time waiting for common service. More

by Dynamodave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Elk Grove Toyota responded

Hello, Thank you for your review. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

November 02, 2023

Uses genuine Toyota parts. Totally professional. Always clean waiting areas with free coffee. Can book appointments online. More

by photomom.df
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sulaiman Aziz
Report | Print
October 31, 2023

Always professional, great service, very nice waiting room. My car was washed for free and it came out good. More

by Dyanez17
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
October 27, 2023

Good customer service. The wait was not to long. I was helped right away when I brought my car in. More

by Salamanca
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carly Watkins
Report | Print
October 25, 2023

Great service and good customer service only issue waiting period was long ..took almost 7 hours More

by Suman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Elk Grove Toyota responded

Hello, Thank you so much for your feedback. I have addressed your concerns about the wait time with our Service Director and staff. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

October 25, 2023

Great hospitality and customer service was exllent . Transportation service was provided on time was excellent More

by Suman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alvin Kumar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Elk Grove Toyota responded

Hello, Thank you for your review. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

October 23, 2023

I was able to schedule an appointment quickly. Service was timely and prompt as I was out in less than 1 hour. More

by Rjsmith7303
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andres Flores
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 25, 2023 -

Elk Grove Toyota responded

Hello, Thank you for taking the time to share your experience with our community. We look forward to your next visit. Sincerely, Jeannette Blair Customer Relations Manager

October 17, 2023

Very professional and fast getting me in and out very quickly. Will recommend Elk Grove Toyota to friends and family. More

by lowlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Addison
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Oct 25, 2023 -

Elk Grove Toyota responded

Hello, Thank you so much for your review. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

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