Elk Grove Toyota - Service Center

Buying my new 2023 Prius was a great experience. After a week of ownership, I returned to get the glass coating for inside and out. I just had tint done the day before this and TOLD Mike to tell the After a week of ownership, I returned to get the glass coating for inside and out. I just had tint done the day before this and TOLD Mike to tell them NOT to roll down the windows, it has to set for 3-5 days per the tint guys, he wrote it on invoice for service and even highlited it. My driver side door also had a BRIGHT ORANGE sticker on the window control switches that said "DON'T ROLL DOWN WINDOW!" When my car was returned to me from the back, it had the driver side window ROLLED DOWN!!!!! There was a slight raised bubble spot on the driver side window, and the window had streaks on it, from the slight dirt/dust that had accumulated in the window pocket in the door, BOY was I upset!!! is an understatement. So I'm really upset with this, I'm not sure if it's from your mechanical experts that did it or the runner who went and got my car from the back. U would have had to move the sticker to push the window switch down to roll it down, seeing it said "don't" do it. This was totally ignored, and disregarded. I paid a lot for my car and the service I was getting to coat my car and paid big money for the tint work, and all the extra accessories, just to have it possibly destroyed by a careless individual. Mike was great to work with, I don't want this rating to reflect badly on him, or on Bill Gann who helped me buy the car, it was your service mechanics and or runner who destroyed my trust in Elk Grove Toyota. Since this was my first dealings with EGT, not sure if I will continue or not with EGT. Depends on your response to this review, I guess. More

Went in Monday morning for services. I know close to nothing about cars and dread going in for anything car related because i often fear being dismissed or taken advantage of for being a I know close to nothing about cars and dread going in for anything car related because i often fear being dismissed or taken advantage of for being a younger woman. None of those worries here. I felt safe and respected at all times, Kane helped me out and explained everything in detail and was extremely helpful. I highly recommend. It was definitely quality Toyota service More

Very friendly and professional dealership. Everyone interacted with helpful and friendly actually enjoy sitting and waiting for my car. Everyone interacted with helpful and friendly actually enjoy sitting and waiting for my car. More

I had the worst car service. They replaced all four tires from my car with the old ones. The night before the appointment on July 19th, I had carwash, and on July 20th at 7:00 am They replaced all four tires from my car with the old ones. The night before the appointment on July 19th, I had carwash, and on July 20th at 7:00 am, I had a car service at the Toyota service center. They asked for a carwash. I rejected it because it was clean; however, when I got my car after service, the tires were dirty in comparison to my brand-new tires. I asked Jeannette to show me a video of what happened to my car during all 45 minutes of service. Victor Reynoso only showed me the video starting from 7:19. What happened to my car those 19 minutes? I don't know. I believe they have an old car shop where they replaced all four tires and successfully showed me a video where they rotated some replaced old tires. One tire cost about $200. More

The service is efficient. The staff are pleasant and knowledgeable. I always use Elk Grove Toyota. The staff are pleasant and knowledgeable. I always use Elk Grove Toyota. More