1,343 Reviews of Elk Grove Toyota - Service Center
Unfortunately for me, this was my first visit to this dealership for service. I took my mother’s vehicle in for an oil change that was scheduled for 10:15AM. I was advised it would take approximately 1 1 dealership for service. I took my mother’s vehicle in for an oil change that was scheduled for 10:15AM. I was advised it would take approximately 1 1/2 hours to complete. After waiting for that amount of time, I checked in if the car was done. It had not been started yet. I was also told it would take an additional hour before the car was done. I asked to speak to the service manager as I felt the car should have been finished in that amount of time. I had seen plenty of people come and go who weren’t there when I arrived. Maybe my mother’s car was forgotten, or was being bypassed since she purchased a card for 3 oil changes at a reduced price. The service manager found me and spoke to me about 15 mins after asking to speak to him. He advised of some recommended services. One of which was the rear wiper would need to be replaced soon. He said he would take care of the cost since I had been waiting so long. Luckily he was very nice and assured me it would not take an hour to complete. About 15 mins later he came back and met me know it was completed. I do not now if this is typical of their service, but I was not happy spending so much time there for an oil change. I honestly could have changed the oil in the driveway in a fraction of the time, and may choose to do so in the future. More
Love the service department at Elk Grove Toyota! They are a very friendly, knowledgeable group that were able to make the necessary repairs to my vehicle Within the quoted time. They are a very friendly, knowledgeable group that were able to make the necessary repairs to my vehicle Within the quoted time. More
Your team is fantastic starting with Brandon, Steve, and the front team. Loved the service. Neighbors thought a got a new car. Beautiful paint job - quality work. Will recommend your company to any person the front team. Loved the service. Neighbors thought a got a new car. Beautiful paint job - quality work. Will recommend your company to any person in need. Thank you!!! More
They were very quick and efficient and I have no complaints at all, they were grest complaints at all, they were grest More
My service consultant John Nyguen was very helpful as well as Ming mechanic/technician. Bith were polite and very professional. well as Ming mechanic/technician. Bith were polite and very professional. More
I had to buy new tires and when I was checking out after my service I noticed the person who had helped me ripped off the coupons. I remembered the coupons are typically for tires. I guess he didn’t want me my service I noticed the person who had helped me ripped off the coupons. I remembered the coupons are typically for tires. I guess he didn’t want me to see the buy 3 tires get one free coupon. I checked my service print out for my last oil change and that’s what it was on all of them. What a xxx. More
I’ve had issues since purchasing my vehicle, however John Nguyen has been very helpfully, understanding, and available throughout the process. Appreciative for John! Nguyen has been very helpfully, understanding, and available throughout the process. Appreciative for John! More