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Elk Grove Toyota - Service Center

Elk Grove, CA

4.5
1,343 Reviews

1,343 Reviews of Elk Grove Toyota - Service Center

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January 01, 2025

Unfortunately for me, this was my first visit to this dealership for service. I took my mother’s vehicle in for an oil change that was scheduled for 10:15AM. I was advised it would take approximately 1 1 More

by shawnquinn99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept Manager
Jan 02, 2025 -

Elk Grove Toyota responded

Hello, I truly apologize for the wait time. I have addressed your concerns with our Service Manager and staff. We will correct this issue immediately. Thank you for making us aware of the situation. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

December 24, 2024

Love the service department at Elk Grove Toyota! They are a very friendly, knowledgeable group that were able to make the necessary repairs to my vehicle Within the quoted time. More

by TMcQueen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 24, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your kind words. I am happy to hear our staff was able to make the repairs to your vehicle. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

December 21, 2024

Your team is fantastic starting with Brandon, Steve, and the front team. Loved the service. Neighbors thought a got a new car. Beautiful paint job - quality work. Will recommend your company to any person More

by glandi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Dec 23, 2024 -

Elk Grove Toyota responded

Hello Glandi, I am thrilled to hear your vehicle looked new! We truly appreciate your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

December 18, 2024

They were very quick and efficient and I have no complaints at all, they were grest More

by saworley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your kind review. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

December 14, 2024

As always, the staff was very professional and courteous. The service required was explained fully by the representative. More

by Rg58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khang Bui
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your review. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

December 05, 2024

They did an outstanding job in servicing my Toyota Tacoma, and serviced it in a very timely manner. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2024 -

Elk Grove Toyota responded

Hi Scott, Thank you for taking the time to share your experience here online. I am happy to hear your Tacoma was services in a timely manner. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

December 04, 2024

My service consultant John Nyguen was very helpful as well as Ming mechanic/technician. Bith were polite and very professional. More

by Airduf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ming/technician
Dec 04, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your kind review on John and Minh. We truly appreciate your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

November 26, 2024

I had to buy new tires and when I was checking out after my service I noticed the person who had helped me ripped off the coupons. I remembered the coupons are typically for tires. I guess he didn’t want me More

by Na
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sales person can’t remember the name
Nov 26, 2024 -

Elk Grove Toyota responded

Hello Na, If there is any type of discount or promotion we do have the Advisors take the coupons off. I am not sure what your specific repair order showed. So I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

November 16, 2024

Everyone I’ve dealt with at this dealership has been top notch, from sales to service. More

by mjsaner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Gann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your kind words. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

November 15, 2024

I’ve had issues since purchasing my vehicle, however John Nguyen has been very helpfully, understanding, and available throughout the process. Appreciative for John! More

by Mearenet
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Blacksten
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2024 -

Elk Grove Toyota responded

Hello, I am sorry to hear you have been having issues with the vehicle. I am glad John has been helpful during the entire process. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

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