Elk Grove Toyota - Service Center

So satisfied! Bought my RAV4 here and keep up on maintenance via the service plan. I had an issue recently with a constant squeaky sound in the rear of the vehicle Bought my RAV4 here and keep up on maintenance via the service plan. I had an issue recently with a constant squeaky sound in the rear of the vehicle. The sound went on for three weeks before I couldn’t take it anymore. Kane went above & beyond to help identify the problem! We did a test drive so I could point out the noise, he showed the issue to the repair guy, and then I test-drove the car upon pickup. (Turns out the spare tire parts had become a bit loose.) I am so happy to be able to drive in peace again. Thank you, Kane! **standing ovation** More

I like this dealership because it is near my place. My advisor at the service department is awesome and client oriented as well as the other advisors if Ping Yang is off. The dealership itself is fast, My advisor at the service department is awesome and client oriented as well as the other advisors if Ping Yang is off. The dealership itself is fast, efficient, reliable, dependable when it comes to taking care my 2022 Toyota Venza Hybrid as well as to the other customers they help with as I noticed. More

Good check in tools, ok pricing. Was disappointed at first that there was a miscommunication on the included services for basic maintenance but A Xiong took care of it and went above Was disappointed at first that there was a miscommunication on the included services for basic maintenance but A Xiong took care of it and went above and beyond. More

Patti was very professional. And went in detail with service required . Her customer service was excellent. I would recommend her to family and friends And went in detail with service required . Her customer service was excellent. I would recommend her to family and friends More

They repair our car. Helped us to diagnosed the problem. And our service adviser is approachable and kind. Helped us to diagnosed the problem. And our service adviser is approachable and kind. More

Unfortunately for me, this was my first visit to this dealership for service. I took my mother’s vehicle in for an oil change that was scheduled for 10:15AM. I was advised it would take approximately 1 1 dealership for service. I took my mother’s vehicle in for an oil change that was scheduled for 10:15AM. I was advised it would take approximately 1 1/2 hours to complete. After waiting for that amount of time, I checked in if the car was done. It had not been started yet. I was also told it would take an additional hour before the car was done. I asked to speak to the service manager as I felt the car should have been finished in that amount of time. I had seen plenty of people come and go who weren’t there when I arrived. Maybe my mother’s car was forgotten, or was being bypassed since she purchased a card for 3 oil changes at a reduced price. The service manager found me and spoke to me about 15 mins after asking to speak to him. He advised of some recommended services. One of which was the rear wiper would need to be replaced soon. He said he would take care of the cost since I had been waiting so long. Luckily he was very nice and assured me it would not take an hour to complete. About 15 mins later he came back and met me know it was completed. I do not now if this is typical of their service, but I was not happy spending so much time there for an oil change. I honestly could have changed the oil in the driveway in a fraction of the time, and may choose to do so in the future. More

Love the service department at Elk Grove Toyota! They are a very friendly, knowledgeable group that were able to make the necessary repairs to my vehicle Within the quoted time. They are a very friendly, knowledgeable group that were able to make the necessary repairs to my vehicle Within the quoted time. More

Your team is fantastic starting with Brandon, Steve, and the front team. Loved the service. Neighbors thought a got a new car. Beautiful paint job - quality work. Will recommend your company to any person the front team. Loved the service. Neighbors thought a got a new car. Beautiful paint job - quality work. Will recommend your company to any person in need. Thank you!!! More