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Elk Grove Toyota

Elk Grove, CA

4.6
3,323 Reviews
At Elk Grove Toyota, we strive to achieve one goal, customer satisfaction. We do this by providing quality automobiles at affordable prices while making sure our customers are never left unsatisfied. At Elk Grove Toyota we have a great staff that will be able to assist you with all of your car buying needs, whether it is locating the right vehicle, obtaining financing, or anything in-between. If you happen to be looking for a new Toyota or used car near Elk Grove, Sacramento, Roseville or Folsom, stop by and we'll do whatever we can to get you into the car you have always dreamed of. Feel free to give us a call at (916) 405-8000 and we will do our best to serve you.
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9640 West Stockton Blvd

Elk Grove, CA

95757

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Showing 3,323 reviews

July 20, 2020

Very poor because I waited extra 1 hour to get called in a waiting area. This was second time happened to me. Was told hard to say my name More

by geetapillaykumar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Baljinder Singh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ahmad Mojaddedi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2020 -

Elk Grove Toyota responded

Hello, I apologize for your experience. I would like to get more information from you to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask to speak with Jeannette Blair. I want to fix this immediately. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

July 17, 2020

Fast service. Very helpful. Got in an out real fast.John Fast service. Very helpful. Got in an out real fast. John did a great job explaining everything need done on the vehicle. Huge facility a lot of room More

by Kelly1234
Recommend Dealer
Yes
Employees Worked With
John Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2020 -

Elk Grove Toyota responded

Thank you for this review! We appreciate you coming to see us for service!

July 17, 2020

Victor is friendly and helpful. The dome light issue, though is not resolved. I have been brining my truck in for service for the better part of 15 years and with a couple of exceptions, the service has More

by DH
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2020 -

Elk Grove Toyota responded

We're really appreciate your continued business! We'd be happy to look into the dome light issue. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

July 17, 2020

Very efficient service and check in need reminders about new location of the service center. Appreciate call and reminders via email and the text to me More

by s.seto
Recommend Dealer
Yes
Employees Worked With
Nicholas Kersten
Jul 19, 2020 -

Elk Grove Toyota responded

Thank you for your kind words! We appreciate your business!

July 17, 2020

Nick was really helpful and explained my options clearly and went over what was done and what needs to be done in the future. He listened to my concerns as well. More

by Doreen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Pruitt
Jul 19, 2020 -

Elk Grove Toyota responded

Thank you for this feedback! We're happy to hear that Nick provided you with a 5-star customer service experience!

July 16, 2020

I recommend the dealership and trust my maintenance to them; however, I would recommend that those at higher risk for complications from COVID make that clear on drop off, and outline expectations in adva More

by Yaya_727
Recommend Dealer
Yes
Employees Worked With
Ronald
Jul 16, 2020 -

Elk Grove Toyota responded

Hello, Thank you for taking the time to review our dealership here online. I apologize for your experience and I am happy to hear that our Service Manager addressed your concerns. We do have procedures set for all of our employees to follow for COVID-19. We will fix this concern immediately. Thank you for your time and your business. Sincerely, Jeannette Blair Customer Relations Manager

July 16, 2020

We had a great experience from start to finish. Jeremy and Nai helped get us taken care of quickly and anticipated all of our questions. The most efficient car buying experience we’ve ever had. More

by Nick.v.nelson
Recommend Dealer
Yes
Employees Worked With
Nai Saechao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Coffelt
Jul 16, 2020 -

Elk Grove Toyota responded

Hello Nick, Congratulations on your new vehicle. I am thrilled to hear that Jeremy and Nai made this your most efficient car buying experience yet. We value you your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

July 15, 2020

Excellent customer service from Shane Bui -Professional, Courteous and Attentative. Good job on car service. Highly recommend. Very pleased that Dealership has implemented Covid19 precautions. More

by MQ
Recommend Dealer
Yes
Employees Worked With
Shane Bui
Jul 16, 2020 -

Elk Grove Toyota responded

Hello, Thank you so much for your kind review. I am glad to hear that you enjoyed your time with Shane and that you were pleased with our COVID-19 policies. The safety our customers and employees is very important to us. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

July 15, 2020

I got great service from the front desk and Mr Miguel Navarro. Got my car back clean and washed. Just not sure why the my contents of the middle consults was all dumped out onto the passenger seat??? Gla More

by manjieed
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Elk Grove Toyota responded

Hello, Thank you for your feedback. I apologize for your glove box. If it was the airbag recall they do have to remove the content in the glove box to reach the area they need to work on. I will address your concerns with our Service Manager and staff. Thank you for your business and your time. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

July 15, 2020

I was very pleased with the services provided. All the staff was very helpful. Miguel Navarro has given excellent advice that made my day. Thank you for arranging the Lyft! More

by Jason Ong
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 16, 2020 -

Elk Grove Toyota responded

Hello Jason, I am thrilled to hear that Miguel made your day. Your complete satisfaction is important to us. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

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