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Elk Grove Toyota

Elk Grove, CA

Overview
Employees
Reviews
Vehicles
4.5
3,297 Reviews
At Elk Grove Toyota, we strive to achieve one goal, customer satisfaction. We do this by providing quality automobiles at affordable prices while making sure our customers are never left unsatisfied. At Elk Grove Toyota we have a great staff that will be able to assist you with all of your car buying needs, whether it is locating the right vehicle, obtaining financing, or anything in-between. If you happen to be looking for a new Toyota or used car near Elk Grove, Sacramento, Roseville or Folsom, stop by and we'll do whatever we can to get you into the car you have always dreamed of. Feel free to give us a call at (916) 405-8000 and we will do our best to serve you.
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9640 West Stockton Blvd

Elk Grove, CA

95757

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Showing 3,297 reviews

August 16, 2024

Had good experience with service department and Milton. They were quick and efficient, appreciate did try up sell unnecessary repairs! Which consumers hate! So thanks. More

by Lauriedorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your review. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

August 15, 2024

Got done as they advised and service advisor was prompt with his replies with emails More

by Jc
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2024 -

Elk Grove Toyota responded

Hi Jc, Thank you for taking the time to review our Service department. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

August 14, 2024

Service representatives not good enough! Not explaining what service being done and forget to do a car wash even I told them to ! More

by marking982001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Carly Watkins
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Aug 14, 2024 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience. I have addressed your concerns with our Service Manager and staff. If you would like to come by we would be happy to take your vehicle through our car wash as long as there is no preexisting windshield or body damage. We hope you give us another chance to earn your business. Sincerely, Jeannette Blair Customer Relations Manager

August 11, 2024

My family has purchased multiple vehicles from Elk Grove Toyota throughout the years with great experiences every time. When it came time for me to purchase a new vehicle, I had zero doubt that I would be t More

by Angel L.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nai Saechao
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Chhim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Gann
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Elk Grove Toyota responded

Hello Angel, Congratulations on your new vehicle. I am happy to hear you enjoyed your time with us. We look forward to welcoming you back soon. Sincerely, Jeannette Blair Customer Relations Manager

August 10, 2024

Jelian was awesome, patient and friendly worker. I recommend people meet her at Toyota Service Maintenance. More

by deaf sis in Chr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ping Yang
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jelian Alop
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 13, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your review. Come back and see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 09, 2024

Mr. Navarro will take the time to really listen to the customer and communicate clearly any repairs your vehicle needs and keep you updated on service work that is being performed. So, thank you to Miguel More

by Z28DZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 09, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your kind words about Miguel. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

August 06, 2024

The Finance Services Manager Debbie Jaynes was very rude. I almost walked out, I wish I did. More

by mail4vic
Finance Experience
Recommend Dealer
No
Employees Worked With
Debbie Jaynes
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Elk Grove Toyota responded

Hello, I truly apologize for your experience with Debbie. I would like to get more information to better address your concerns. You can contact me through email at Jblair@elkgrovetoyota.com or by phone at 916-405-8000 and ask for Jeannette Blair. I hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

August 06, 2024

The service advisor named Ascensio was very helpful and delivered our fully serviced car promptly. Our concerns were resolved & addressed properly. More

by Livingwell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rene Ascencio
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 07, 2024 -

Elk Grove Toyota responded

Hello, Thank you so much for your review on Ascencio. We truly value your time and your feedback. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

August 01, 2024

The dealership was friendly and got me in and out quickly. The staff also made sure that my needs were met. More

by JYang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Tran
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Elk Grove Toyota responded

Hello, Thank you for your input. We appreciate your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

July 27, 2024

Spent 2750$ for repairs and dealership couldn’t even wash my vehicle before giving it back in appreciation for my business! Didn’t appreciate that! But they did hook me up on my repairs and timeliness. More

by LkItLoud
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Lau
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 29, 2024 -

Elk Grove Toyota responded

Hello, I truly apologize for the missed car wash. I have addressed your concerns with our Service Director and staff. Whenever you have time to come by, we would be happy to take your vehicle through our car wash as long as there is no preexisting windshield or body damage. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

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