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Elk Grove Toyota

Elk Grove, CA

4.6
3,323 Reviews
At Elk Grove Toyota, we strive to achieve one goal, customer satisfaction. We do this by providing quality automobiles at affordable prices while making sure our customers are never left unsatisfied. At Elk Grove Toyota we have a great staff that will be able to assist you with all of your car buying needs, whether it is locating the right vehicle, obtaining financing, or anything in-between. If you happen to be looking for a new Toyota or used car near Elk Grove, Sacramento, Roseville or Folsom, stop by and we'll do whatever we can to get you into the car you have always dreamed of. Feel free to give us a call at (916) 405-8000 and we will do our best to serve you.
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9640 West Stockton Blvd

Elk Grove, CA

95757

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Showing 3,323 reviews

February 09, 2022

Had a tacoma on hold that was still in transit. Once it got in dealer contacted me, drove to the dealership and got in and out quickly. Sales and finance team we’re awesome. No pushy sales and no markups. More

by hhi223monkey
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Niazi, Izea Speer
Feb 10, 2022 -

Elk Grove Toyota responded

Thank you for your kind words! We are grateful for your business and your willingness to recommend us to others! We look forward to working with you again!

February 09, 2022

Salesman was really helpful and knowledgeable I was shopping for car and he made this happen More

by Satish
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Kumar
Feb 10, 2022 -

Elk Grove Toyota responded

We're happy to hear this! Thank you for your kind words & your business!

February 09, 2022

good dealer friendly and explain all the things…and it so fast to get my car More

by reincortez98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Duong Vue
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kylie Lewis
Feb 10, 2022 -

Elk Grove Toyota responded

Thank you for taking the time to tell us about your experience at Elk Grove Toyota! We're happy to hear your experience was fast and friendly! We look forward to working with you again in the future!

February 08, 2022

I called about a vehicle I saw online because I wanted to know if it was still available. They said I could not buy it because I don't live in Sacramento. WTH? I have never heard such a crazy thing. I li More

by joychun31
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sales department
Feb 08, 2022 -

Elk Grove Toyota responded

Hello, I do apologize for your experience. I spoke with one of our Sales Managers. We are guessing you spoke to one of our Sales Representatives in our Call Center that may have thought you were from an area near LA with similar name. We are not selling to anyone out of a 50 mile radius due to serving our community during the inventory shortage we are in. However we are selling to your community and others in the hills. If you are still looking for a vehicle please call and ask for one of our Sales Managers. They will be happy to assist you. You can contact them at 916-405-8000. We hope to hear from you soon. Sincerely, Jeannette Blair Customer Relations Manager

February 04, 2022

Horrible!!! John Thorpe didn’t want to sell us the car because we weren’t financing through them, came pre approved with a cashiers check for Elk Grove Toyota and apparently they don’t take cashiers check More

by Mayav
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
John Thorpe
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ahmad (Nash) Azimi
Feb 06, 2022 -

Elk Grove Toyota responded

Thank you for reaching out. We understand your frustration and would like to look into this matter further. At your earliest convenience, please contact Jeannette Blair, Customer Relations Manager, at: Jblair@elkgrovetoyota.com or by phone at (916) 405-8000.

Feb 24, 2022 -

Mayav responded

I reached out and the lady never responded. Once again horrible customer service!! They’re comment is just to make them look better- they don’t actually care clearly since there was no response. Again don’t go to Elk Grove Toyota!!

Feb 24, 2022 -

Elk Grove Toyota responded

Hello Mayav, I apologize for the delay. I did respond to other reviews you posted as well. We did address your concerns with John Thorpe and I do apologize again for your experience. Unfortunately we are not able to accept third party checks. This is our policy and I am very sorry for any inconvenience this has caused you. I hope you have a good evening. Thank you again for your feedback. Sincerely, Jeannette Blair Customer Relations Manager

February 03, 2022

Dealership was nice and friendly. Sales people were not pushy and made the transaction smooth. More

by alexandermalm82
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Saeteune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alfredo Farias
Feb 03, 2022 -

Elk Grove Toyota responded

Hello, Congratulations on your new vehicle. I am thrilled to hear about your time with Alfredo and Lee. I am also glad your transaction was smooth. We are here anytime you need us. Sincerely, Jeannette Blair Customer Relations Manager

February 03, 2022

Very good customer service, they take pride in their work and are very helpful and friendly. Very honest and would definitely recommend this dealership to all. More

by gregbenevides
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Kleefeld
Feb 03, 2022 -

Elk Grove Toyota responded

Hello, It is an honor to hear all the wonderful things you have to say about our dealership and staff. We truly value your time and your business. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

February 03, 2022

Quick Lube Service & the Sales Office are both very welcoming facilities. The Elk Grove location greets their customers with respect, professionalism and excellent customer service from the time you a More

by Deb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Victor Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Nevarez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Elk Grove Toyota responded

Hello Deb, I am happy to hear you always have a pleasant experience from start to finish. We count ourselves very lucky to have amazing customers like you! Thank you so much for your continued business and for this super sweet review. We look forward to seeing you again soon. Sincerely, Jeannette Blair Customer Relations Manager

February 03, 2022

Customer service is great here. Updates are given timely during service appointments and communication is handled perfectly by the employees at Elk Grove Toyota. Great experience! More

by ice
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Milton Vong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2022 -

Elk Grove Toyota responded

Hi, I am so happy to hear you enjoyed your time with our staff here at Elk Grove Toyota. Come see us again soon. Sincerely, Jeannette Blair Customer Relations Manager

January 28, 2022

We started our truck buying journey with Zaheen (client care specialist) she kept us in the loop, she was very kind and answered my endless questions. When our truck arrived we then dealt with Alfredo who More

by jcmanees
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zaheem, Adam Niazi, Alfredo Farias
Feb 06, 2022 -

Elk Grove Toyota responded

Thank you for your review and kind words! We are happy to hear your experience with us was a great one! We are grateful for your business and your willingness to recommend us to others, based on your experience!

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