Elk Grove Toyota

Easy process, showed up and service to my camry was done earlier than expected. Thank you Elk Grove Toyota earlier than expected. Thank you Elk Grove Toyota More

I would leave one star but I'm not that type of human. It seems that everytime I go to the elkgrove Toyota location it never takes just one trip to complete whatever service I am requesting. Not sure what It seems that everytime I go to the elkgrove Toyota location it never takes just one trip to complete whatever service I am requesting. Not sure what that's about.. this last trip I requested my oil change because the sticker they left on the windshield said it was due and since I am taking a trip to Mexico I figured I would get the vehicle in top shape. So I called and requested it along with the multipoint inspection that automatically comes with it. They said there was a recall so they would take care of that too. When I got there the tech says it still has about a thousand miles until oil change is needed, I said yes but the date is over so I wanted it done (not feeling like I needed to explain to him my vacation plans) I arranged my own transportation and it's not easy with kids in school and taking time off for this stuff. When I picked up the car he said sign here everything's done , here is a slip for DMV Incase they question the recall, gave me my keys. I go outside to wait for my car,look over the paperwork and nowhere does it say they changed the oil. I go inside and he says I didn't need it. What? I specifically brought it in for an oil change.."it's not quite due yet" he says.. I did not take off the entire day and arrange all of this inconvenient transportation just so I could have to bring the car back for an oil change next time and how are they going to do this multipoint inspection when I still need the oil change anyways!?? I was furious I walked out of the office went home got on the phone of course the manager David or whatever his name is wasn't there he was at lunch so I left a message and he called me back and I have to admit it was the worst customer service or support I've received the man spoke over me the entire time would not listen whatsoever, he made it so I don't ever want to go back to the dealership again there at this location, I asked if he could annotate my issue in the records or give me some type of written complaint and he refused he said if I wanted to I could bring in my manual and he will write in when my oil changes are due... So rude and disrespectful. This is the management they choose to employ! Thank you but no Thank you! All they had to do was tell me the oil wasn't due when I called in and I would not have brought it until it was. Period. More

Need more care and assistance with client service. Please need more attention and support for client while waiting @ repair 🧑‍🔧 service Please need more attention and support for client while waiting @ repair 🧑‍🔧 service More

Work was done as promised, service representative contacted several times updating progress, vehicle was ready when promised contacted several times updating progress, vehicle was ready when promised More

Very friendly and professional, no pressure what so ever, location is clean, safe clean breathing ventilated air throughout the interior of the store. The had the exactly the perfect vehicle for us. We are v location is clean, safe clean breathing ventilated air throughout the interior of the store. The had the exactly the perfect vehicle for us. We are very satisfied with our buying experience at Elk Grove, California Toyota. We highly recommend this location for new and used vehicles. Thank you Elk Grove Toyota! More

I had a very pleasant experience at Elk Grove Toyota. It was all because of our salesperson Daniel Kumar. He made the entire process easy. Daniel made my husband and I feel comfortable as he went step by It was all because of our salesperson Daniel Kumar. He made the entire process easy. Daniel made my husband and I feel comfortable as he went step by step over all the details of the car as well as the process of purchasing the car. Daniel was very knowledgeable and answered all of our questions. I had to wait 2 months for my car, but Daniel advised I could call anytime and as many times I felt necessary, and he always answered all my calls. Adam Niazi who handled the financial process was such a nice person to work with. He was pleasant and very knowledgeable in the process and walked us through the entire process painlessly. My experience with Elk Grove Toyota was exceptional and want to extend my gratitude to the detailer Alejandro. He was fantastic. He went through the entire inside of the car explaining what all the bells and whistles do. Alejandro was so patient and willing to stay to answer all of our questions. I have already bragged to all my family & friends about the wonderful experience I had at Elk Grove Toyota More

Had to use the recall service department during this past visit and I must admit I am highly disappointed and surprised at the level of disrespect and lack of communication received not only from the service visit and I must admit I am highly disappointed and surprised at the level of disrespect and lack of communication received not only from the service tech but also from David the service manager, whom I spoke to about my complaint. I asked for a specific service and when I picked up my vehicle it had been decided without any communication to me that the service would not be performed and I would have to schedule it again at another time. I felt disrespected after explaining my situation to the department manager who did not even attempt to make me feel heard and continuously spoke over me the entire conversation and who refused to take down my complaint or provide me with anything saying that it was even given or that my issue would be addressed. This is not the type of person who needs to be in any kind of customer service position nor should he be responsible for leading others. I'm not sure if I will continue using this dealership due to this past interaction. More

In and out fast. Super helpful throughout the whole process. Awesome they have 0...ZERO dealer markups! Definitely hold themselves to a high standard of integrity Super helpful throughout the whole process. Awesome they have 0...ZERO dealer markups! Definitely hold themselves to a high standard of integrity versus other dealers especially when it's so easy to take advantage of buyers during this vehicle shortage. More

Elk Grove Toyota has gone from just okay to spectacular- they care about their customers, and their service is outstanding. My experience was great, and I highly recommend them! they care about their customers, and their service is outstanding. My experience was great, and I highly recommend them! More

Professional, well-organized, friendly staff who made for a pleasant buying experience. No dealer markup shows they are not trying to take advantage of current market conditions. a pleasant buying experience. No dealer markup shows they are not trying to take advantage of current market conditions. More