Elk Grove Toyota

Conflicting reasons as to who authorizes service; sales manager says he has no say on the service side, the service manager says the sales manager needs to approve the work (which one is it!!!). The vehic manager says he has no say on the service side, the service manager says the sales manager needs to approve the work (which one is it!!!). The vehicle pulled to the right as my wife test drove it, the salesman said it would be taken care of if purchased. When it was brought in we were told that all vehicles pull to the right and that it would not be fixed. The car also was in to have the hood buffed and paint the rear bumper. When picking up the car I noticed deep scratches in the front passenger side door. The sales manager and advisor are saying it was there when I purchased the car. The repairs have been completed to my wife and my satisfaction. EG Toyota did work with us to make sure we were satisfied with their service. Mark and Brian took the time to work with me and make sure everything was repaired. I can say even though we were not in agreement at first, they did make things good in the end. More

I just wanted to take a minute to thank the folks at Elk Grove Toyota for a great experience. I recently moved back to Sacramento. I needed a rental car that I could take up to mountains for New Years wee Grove Toyota for a great experience. I recently moved back to Sacramento. I needed a rental car that I could take up to mountains for New Years weekend. Every rental car agency was out of all wheel drive vehicles. I asked a friend for ideas and he suggested I contact Martin Brown at Elk Grove Toyota. Martin could not have been more helpful and made a reservation for me for a Toyota Highlander. I think it was the last all wheel vehicle in all of Sacramento. I picked up the car on Wednesday night and again Nate was extremely helpful in making sure I knew how to operate the car. I just wanted to recognize Martin and Nate for taking good care of me. I have owned four Toyotas and had my last one serviced at Elk Grove Toyota when I previously lived in Sacramento. I have always found the customer service to be extremely professional and this experience reinforced that. Be assured I will look to Elk Grove Toyota in the future when I am ready to shop cars again. Thank you. More

I am the owner of a Toyota Highlander Hybrid 4WD purchased in the Bay Area. My wife and I recently moved to Elk Grove. When we arrived we were gractiously greeted by our new neighbors. One day, s purchased in the Bay Area. My wife and I recently moved to Elk Grove. When we arrived we were gractiously greeted by our new neighbors. One day, shortly thereafter, our neighbor, Martin Brown asked how we liked our Toyota, gave us his card, and offered his assistance in his role of customer relations with Elk Grove Toyota. I told him that I was searching for a reliable and quality service department for my Toyota. He was quick to recommend the folks in the service, parts, and sales departments of Elk Grove Toyota. I have taken my vehicle to Elk Grove Toyota for regular maintenance, service issues and purchased parts and accessories. I have not been disappointed. Recently, my daughter and son-in-law were looking to buy a new or used vehicle; I recommended that they contact Martin Brown for assistance. Not only is Martin professional and gracious in his role in customer relations, he is an excellent ambassador for Elk Grove Toyota in the community. The next time I'm in the market for a new vehicle, I will be shopping at Elk Grove Toyota! More

Im so happy to finally have the chance to comment on your dealership I havve purchased 3 vehicles over the years from your dealership and have been more than happy with the attention your staff has given me. dealership I havve purchased 3 vehicles over the years from your dealership and have been more than happy with the attention your staff has given me. The helpfulness and honesty your staff has always provided me will keep me coming back until they take my license away! The situationthat has prompted me to write this today was because I was in a few weeks ago and I arrived late to my ascheduled appt. and unfortunately missed the shuttle service. I met Mr. Brown who overheard my dilema (I had to get home to meet with a repairman my husband had scheduled) and offered to give me a ride home so that I was still home just in time for the repairman. This kind of service goes above and beyond normal servive and i I greatly appreciated the time he took to get me home . thankyou so much. More

My next door neighbor recommended that I should contact My next door neighbor recommended that I should contact the Director of Customer Relations at Elk Grove Toyota, Martin Brown. Martin set me up wit My next door neighbor recommended that I should contact the Director of Customer Relations at Elk Grove Toyota, Martin Brown. Martin set me up with Brian Rea in the sales department, where I brought my 2011 Avalon Toyota. Martin made sure that I was known threw out the dealership. My experience with Martin has been what I consider first class. His professionalism when I visit or call this rates a five star. I drive to Elk Grove Toyota dealership, because it is truly worth the extra drive time. Both my wife and I drive Toyota Avalons. Martin, Brian and Elk Grove Toyota staff have gone far beyond the call of duty. I didn’t like the black mats that came with my new car, so they ordered replacement ones to go with my carpet color. I highly recommend this dealership to anyone who is looking to buy a new car. More

Initially, my husband and I were ready to go somewhere else because a sales person had promised us something and did not deliver on the promise. Martin Brown in Customer Service, heard about our complain else because a sales person had promised us something and did not deliver on the promise. Martin Brown in Customer Service, heard about our complaint and personalley offered his assistance. We were a bit hesitant, but Martin was so knowledgeable and friendly that we decided to take him up on his offer. He was able to get us the vehicle in the color that we wanted almost immediately and at a great price! In addition, he calmly and clearly explained everything we needed to have on hand so that our financing went off without a hitch. The most impressive thing is that after handing us over to the finance people, Martin continued to monitor our progress. He followed up with both a phone call and with written correspondance. I have recommended Elk Grove Toyota to others and will go back when we need our next car. More

All though it was a long drive to Elk Grove. It was truly worth the drive. The car buying experience that my husband and I had was were pleasant. Scott is truly a no pressure car salesman. He never rushed us worth the drive. The car buying experience that my husband and I had was were pleasant. Scott is truly a no pressure car salesman. He never rushed us nor tried to sell us a car we did not want. Kenny made signing the paperwork very easy and answered all of our questions. My husband and I will recommend Elk Grove Toyota to all of our friends, neighbors and co-workers when they need to buy a car. Thanks again Elk Grove Toyota. More

We were shopping for cars for our two daughters, and although Elk Grove Toyota was not the first place we stopped there was no comparison to the way we were treated at your dealership. Elk Grove Toyota although Elk Grove Toyota was not the first place we stopped there was no comparison to the way we were treated at your dealership. Elk Grove Toyota treated us SO WELL, and there was none of the game playing like at the other dealers. We were helped by Bob Akin who was an informative salesman. Steve Moroz also worked with us, and treated us like family. He was so genuine and truly cared about our needs, and did his absolute best to meet them. We have never had such a pleasent car buying experience! We would love to come back to Toyota and buy another car when the need arises, years to come because of this wonderful experience. More

Our purchase experience was very enjoyable, Scott was friendly, knowledgable and professional; he answered all our questions and never pressured us. The Finance/paperwork part was the least enjoyable par friendly, knowledgable and professional; he answered all our questions and never pressured us. The Finance/paperwork part was the least enjoyable part, but overall a wonderful place to buy a new or used Toyota. Thank you all at Elk Grove Toyota! More

Jon Thompson & Jeremy Coffelt were very professional in dealing with my husband and I in purchasing a used car. All our answers and expectations were met. We would surely recommend them and their dealershi dealing with my husband and I in purchasing a used car. All our answers and expectations were met. We would surely recommend them and their dealership to any and all person. They went far beyond the call of duty. Kris & Kevin Edgmon More