Elk Grove Toyota

Elk Grove Toyota is an outstanding dealership. We just purchased our 3rd car from them. The salesman who assisted us is Romy Cruz. He is knowledgable on the cars they have and was able to provide us with purchased our 3rd car from them. The salesman who assisted us is Romy Cruz. He is knowledgable on the cars they have and was able to provide us with comparative information on other makes of cars we had looked at. He listened to what we told him we wanted and was helpful in finding us the car to met our needs. We also worked with Jim Blacksten, the dealerships Sales Manager. We were able to negotiate a deal in a timely manner as we have done in the past with him. Debbie in finance gave us a through explanation of options and the finance process. We have had excellent experiences both with the sales staff and the service department for many years now. More

Yusef was very attentive, not agressive or pushy and friendly - not in a patronizing way, in a genuine way. Elk Grove Toyota gave me better financing terms than my own bank, as they considered my credit friendly - not in a patronizing way, in a genuine way. Elk Grove Toyota gave me better financing terms than my own bank, as they considered my credit scores; not one blemish on my credit history as my bank did! Thank you to Yusef (sales), Elvin (car details) and Chris (Finance) for making this a positive experience. More

We handled the lease of this new Camry over the phone! They gave us EXACTLY what we wanted and we were more than satisfied!! Plus we got the amount we wanted for our trade-in. The transaction was Flawle They gave us EXACTLY what we wanted and we were more than satisfied!! Plus we got the amount we wanted for our trade-in. The transaction was Flawless! Even Lee in finance was great to work with. This is the 13th car we have bought and our first Toyota. And it was the easiest transaction of them all!!! More

Yussef Stewart and Leslie Riola and Kenny Hoang were all very friendly, professional, and helpful. It was, for the most part, a positive experience. My only regret is that I didn't know more about what was very friendly, professional, and helpful. It was, for the most part, a positive experience. My only regret is that I didn't know more about what was standard or optional for the various models (Highlander, Highlander SE, and Highlander Limited) other than the navigation system. Had I known more about what was or was not included I probably would have opted for the Highlander SE rather than the Highlander. More

The sales person named Romy Cruz was very through explaning all the details on the used cars we were interested in. It took my wife a long time to decide if she wanted to get a car or not,but Romy ga explaning all the details on the used cars we were interested in. It took my wife a long time to decide if she wanted to get a car or not,but Romy gave us all the time we needed. He was the salesman that had sold us the 2005 camry in 2005 and we only wanted to deal with him. More

I needed a left hand driver's mirror replaced. They amazingly had the part but also volunteered to install it immediately! WOW! Not only did they install the mirror, but installed two front lights and amazingly had the part but also volunteered to install it immediately! WOW! Not only did they install the mirror, but installed two front lights and offered to wash my car! What awesome service. This was at 4pm in the afternoon and everyone was friendly and helpful. I am soooooo busy, and having my time valued was very important. I love this dealer! Will be back. (This is my first Toyota/Scion. Why have I not bought Toyota before?!) Reformed Ford owner Darlene Crockett More

From my first conversation with Jon Thompson about the kind of vehicle I was interested in purchasing to the time that I drove my new truck off the lot, this was a very positive experience. My Tacoma was kind of vehicle I was interested in purchasing to the time that I drove my new truck off the lot, this was a very positive experience. My Tacoma was ordered as I wanted it and was on the lot the next day. When I went to pick it up it was exactly as I specified with no exceptions. From the initial paperwork and credit application to signing the finance contract, the entire team was very helpful. Everyone was very courteous and professional. More

Toyota Elk Grove was great! We were greeted quickly upon arrival, and our Salesman worked hard to find us what we were searching for. When it came to purchasing the new vehicle, of course there was the bac arrival, and our Salesman worked hard to find us what we were searching for. When it came to purchasing the new vehicle, of course there was the back and forth with negotiating a fair price. Our Salesman was willing to work with us on what we thought was a fair price, but did try to pressure us into just being satisfied with the first few offers. We did come to an agreement however and were happy with the price. However, when we came in the very next day, our Salesman was NOT willing to continue to give us his best business. We discovered that our brand new car had a cracked tail light...and when we asked our Salesman if he would throw something in for the new car for the inconvenience...he was not willing. This seemed unfair, after all we spent just the day before. However, we did get to speak to the Sales Manager about the tail light, and Grant was more than willing to make sure we were properly taken care of. He threw in a Cargo Net and made the experience much more pleasant. It was almost as if we felt like our Salesman Johnny was writing us off the very next day, after he got what he wanted. We were later greeted by Jason, the Assistant Service Manager....who was awesome! Him and Grant Orlando were excellent at making the experience a good one. One thing we weren't happy with however, was how our Salesman kept asking us to give him the excellent rating.....umm....we will give you what you are worth! When one pressures you over and over to give them a top notch rating, it's like they are not confident enough in themselves that you already would have. Johnny did do a good job with the sale, but seems like he needs some more experience at how to continue to treat your customer after the sale. More

Everyone in the Fleet team was great and easy to work with and addressed our concerns promptly and with care. Karen was extremely helpful with our financing questions and made us feel completely at ease with and addressed our concerns promptly and with care. Karen was extremely helpful with our financing questions and made us feel completely at ease and got us a fantastic financing rate! Will certainly go back when looking for another Toyota. More

The above employees should receive the highest rating possible. They were outstanding; extremely knowledgeable; and displayed impeccable professionalism. Overall rating for the dealership was very posit possible. They were outstanding; extremely knowledgeable; and displayed impeccable professionalism. Overall rating for the dealership was very positive. We would not hesitate to recommend this dealership to our family and friends. Thank you, Elk Grove Toyota. More