Elk Grove Toyota

I have called regarding questions about servicing my vehicle and I must admit at times has been confusing because I am not a mechanic. I find that Scott Nannini is extremely knowledeable on Toyotas and vehicle and I must admit at times has been confusing because I am not a mechanic. I find that Scott Nannini is extremely knowledeable on Toyotas and I feel comfortable asking him any question about my vehicle and he explains the issue to me in simple terms. I trust his expertise and I appreciate his oustanding customer serice. Thank you Scott :) More

Linda Dang asked us what trade-in price we wanted, and then gave it to us with only a cursory walk-around our car. The net cost for the vehicle that was significantly lower than anywhere else we looked. W then gave it to us with only a cursory walk-around our car. The net cost for the vehicle that was significantly lower than anywhere else we looked. We only dealt with Linda and she had the deal done within 30 minutes. John Thorpe called me that evening and told me Toyota had just come out with 0% financing and asked if we wanted to avail our selves of that option. That gesture was first class service, as he didn't have to say anything to us, and it would have been a lot less work for him. We had indicated previously it would be a cash buy. He sent the financing contract to us by e-mail so we wouldn't have to complete it at the dealer, which was a nice first for us. He also didn't try to "up-sell" us on unwanted extras. Leslie Riola demo'ed the vehicle's features and was extremely patient with us, two confessed "IT Idiots." Even the way se affixed the temporary vehicle ID slip to the front windshield, was done to ensure maximum visibility, and woithout fingerprints, or smudges. Jon Thompson kept us up-to-date regarding when a car would be available for us. He didn't try to put us into anything except what we wanted, even though he had to hunt down a car from another dealer, when a similar car to what we wanted was on his lot. Finally, Brian Rea stepped-up big-time and saw to it that the all-weather trunk cargo mat was installed at no cost, even though we only had a "verbal" from Linda Dang that we'd get one. He didn't even ask Linda, he just took my word for it, looked to see if one was in-stock, and when it wasn't he had it to us within 24 hours. We will never shop/look/buy elsewhere but Elk Grove Toyota, even though there are several Toyota dealers closer to us. More

It was probably one of the most pleasant buying experiences we've had. We felt no pressure, we were treated with utmost courtesy and professionalism, just what anyone would want or expect. We were experiences we've had. We felt no pressure, we were treated with utmost courtesy and professionalism, just what anyone would want or expect. We were very pleased with the overall experience, from meeting with Bill Gann, to working with Debbie Jaynes, and finishing up with Leslie Riola, giving us our "introduction" to our new Prius. More

I have nothing but great things to say about the people I've encountered at this dealership! Five stars and a Wow! I don't know why I hadn't come here sooner and surely I will be back as long as these guys I've encountered at this dealership! Five stars and a Wow! I don't know why I hadn't come here sooner and surely I will be back as long as these guys Bill, Linda, and Kenny are still around. They have made my experience an absolutely unforgettable one (especially Bill). If you are in store for a new purchase, look no further than Elk Grove Toyota, trust me you won't be sorry. I am already wanting to buy another car because of their superior service! Thank you guys! More

We are loyal Toyota customers. Elk Grove Toyota services our other two toyotas. Our 98 4 Runner with 236,000 miles and our 97 camera with over 350,000 miles on it. We will always recommend Toyota to our fr our other two toyotas. Our 98 4 Runner with 236,000 miles and our 97 camera with over 350,000 miles on it. We will always recommend Toyota to our friends!! Thank you for a great experience. More

After researching prices, the deal we made at Elk Grove, Toyota was more than fair. They are in the business to make money of course, but they are not nearly as greedy as other dealers we looked at. Toyota was more than fair. They are in the business to make money of course, but they are not nearly as greedy as other dealers we looked at. More

I always receive excellent customer service @ EG Toyota. They are very good at troubleshooting the problem and completing the repair efficiently and effectively. Victor Reynoso is an awesome service adviso They are very good at troubleshooting the problem and completing the repair efficiently and effectively. Victor Reynoso is an awesome service advisor. He keeps me in the loop with status and advises me of any future services required. He also takes the time to explain it to me in a way that I understand, since I don't know a lot about cars. More

On February 7, 2013, I have asked my son to take my Toyota4Runner to Elk Grove Toyota to find out what is broken because the VSTrac and Check Engine light keeps coming on. I followed up and went to thi Toyota4Runner to Elk Grove Toyota to find out what is broken because the VSTrac and Check Engine light keeps coming on. I followed up and went to this dealership in the afternoon and met Fred Daniels the first time. I already sense the unfriendliness of Fred Daniels specially his agressive and unprofessional demeanor in dealing with me the first 10 minutes of talking to him. He told me a number of items that needed to be fixed with the cost associated. Mr Daniels told me that the catalytic converter and timing belt needed to be fixed and tehse are major reason why the VSTRac and Check Engine Light is coming on. He also told me that the brakes in the rear needed to be fixed and there is a fluid leaking on the brakeline system, pads need replacement. I asked what about the front brake? He told me its still good for another 5k -10k miles. This is contrary to what Goodyear service mechanic had inspected,..which my son was told that the front and rear need to be fixed. My son went to Goodyear service and was offered a free brake inspection prior to going to Elk Grove Toyota. My son was quoted only $850 for labor and parts for the front and rear brakes of my 4Runner. I have a copy of the estimate with me for my records. Upon talking to Fred Daniels and quoted for a total amount of $1150 including the wiper blades replacement,..I would like to back out and go back to Goodyear service instead of Toyota Dealership Elk Grove. When I said I will ask my wife first and will go back if I decided, Fred Daniels said that I need to pay $120 for the diagnosis inspection before I can take home my SUV.. I was surprised and instead of paying $120 for nothing,..I decided to leave the car and have it fixed. I found him very dishonest as he explained to me what needed to be done than what the situation was when I picked my car and pay for the bill. He not only charged me outrageous amount $120 per hour labor cost for front and rear brakes, just to change the pads, the rotors are still good, but he kept insisting that the TIMING BELT be replaced. He informed me that I need to schedule this timing belt work soon. When I picked my car the Check Engine light was still on,...I came back and talked to him about this, Fred Daniels with a weird look at me said that that unless the timing belt is fixed ,..the check engine light will come on. He further said that it is not connected to the brake system of my SUV. When I came back to my car and decided to go home very disappointed,..the Check Engine light was not coming on anymore. So, what was Fred Daniels talking about that unless the timing belt is replaced and the catalytic converter is fixed the Check Engine light along with the VSTrac will come on...is totally not true and meant to persuade me into getting the timing belt and catalytic converter work be done which according to his estimate will cost more than $3,000. I paid a total $1,157 for the front and rear brakes which was outrageously expensive..$855 for the labor cost and about $413 for the parts. I would like to dispute this amount. I believed that Goodyear service estimate was more accurate and honestly calculated unlike Fred Daniels cost estimate. I am asking the DealerRater representative to help me to get the money that I believed Fred Daniels over charged me. I will not go back to this dealership again and I hope other people read this,..so they wont be victimized by the dishonesty, unfriendliness of this person named FRED DANIELS! I hoped Elk Grove Toyota dealership management do something about this person that is ruining the reputation of their business. More

Chris in Parts Dept. was extremely helpful and kind. I purchased hubcaps which Chris had directed me to and a new headlight bulb. He then offered to have them put on at no extra charge. What a wonderful purchased hubcaps which Chris had directed me to and a new headlight bulb. He then offered to have them put on at no extra charge. What a wonderful service and quite a surprise for this senior citizen. Thank you. More

Jeremy took great care of us, actually he took such great care of us we ended up buying two(!!) cars in less than a month from Elk Grove Toyota. Like many others, I've had my ups and downs in buying cars ov care of us we ended up buying two(!!) cars in less than a month from Elk Grove Toyota. Like many others, I've had my ups and downs in buying cars over the past few years. Jeremy was honest, patiently worked with us, and I always felt as if he had our best interests in mind both times. When we bought our second car earlier this week my wife was there solo and had a tough time getting our car seat out of the car we traded in. Jeremy went above and beyond the call of duty and help my wife get that blasted car seat out too. Even though we live in Roseville, both our parents live out in Elk Grove and we plan on giving our maintenance business to Elk Grove Toyota when we're in town as a way of saying thanks for the great deal and personal customer service. More