Elk Grove Toyota

Our initial visit did not end with a new vehicle parked in our garage. After a few follow up phone calls and a second visit, I am happy to report that the transaction was completed and my husband is enjoyi in our garage. After a few follow up phone calls and a second visit, I am happy to report that the transaction was completed and my husband is enjoying his new Tacoma. I appreciated the willingness to try a second time, although I do feel that we should have come to an agreement the first evening, good things come to those that wait. More

I was in contact with the fleet department after I went and looked at their inventory. I found a vehicle I liked and dealt with Leslie and then mainly with Willie. Willie and I agreed upon a price for the and looked at their inventory. I found a vehicle I liked and dealt with Leslie and then mainly with Willie. Willie and I agreed upon a price for the minivan I wanted to purchase; we were in negotiations for a few days. Anyway the day I was suppose to drive down and purchase the vehicle he called and told me that he could not sell me the minivan for the agreed upon price. So, I called and spoke with the general manager, Mark. He was rude and would not honor the price that I had accepted from Willie. I will never purchase a vehicle from this dealership; it was such a bad experience! More

As a longtime Toyota owner, I have been taking our cars to Elk Grove Toyota for regular service/repair. So, when it's time to get a new car to give our 1999 Toyota Camry a break (284,000) still running, or to Elk Grove Toyota for regular service/repair. So, when it's time to get a new car to give our 1999 Toyota Camry a break (284,000) still running, original engine and transmission. I ask for a quote on a 2012 Camry SE via internet and the following day received a phone call from Scott Nannini. We then discussed in detail the options I was looking for and my budget. He quickly work on it and call me the next day to let me know that the car is on their lot for me to see and test drive. I went with my family to test drive the car and really like how spacious it is and the ride is awesome. But, I had a change of heart I now want the black interior instead of the ash. Scott checked out and see if it's available at the other dealership, unfortunately it's not available anywhere at that time .He then told me that he will keep working on it and keep me posted for any development. I made phone calls to other dealerships to see if they possibly have the black exterior black interior with the options I was looking for. No luck, and the price they gave me was way more than the quote I received from Scott. I got a call from Scott about a week later and told me that the car arrived/washed and is ready for me. My family and I went to to the dealearship to pick it up. Unfortunately, Scott will not be able to meet us due to prior engagement. We met instead with Willie Wilkerson who is really courteous. I have to say this is one great experience for myself and my family. Not just the time and money we save from walking around the lot for the car we are looking for but also the pleasant experience of no pressure, no hassle car buying process. Enjoying our new Toyota Camry SE. Thanks again Scott Nannini and Willie Wilkerson. Great job guys!!! More

I have given Elk Grove Toyota a rating of "5" across the board because of their friendliness, effciency and thouroughness. Jeremy, our salesperson, was a pleasure to work with. I negotiated the across the board because of their friendliness, effciency and thouroughness. Jeremy, our salesperson, was a pleasure to work with. I negotiated the price of my vehicle over the telephone with him. when I arrived at Elk Grove Toyota to pick up the car it was just a matter of taking care of the paperwork. The closer, Lee, was friendly and efficient. He explaned all of the options to us (extended warranty, etc.) but did not pressure us in any way. Lisa was very thorough in going over the different features and operations of our new car. I will be more than happy to recommend Elk Grove Toyota to anyone looking for a dealership that is straightforward, friendly and honest. More

We have searched around for Toyota Highlander 2012 for more than couple months. I called and got several written quotes all over the Bay area where we reside and work. We even called Southern California d more than couple months. I called and got several written quotes all over the Bay area where we reside and work. We even called Southern California dealerships to get quotes as well. Eventually, we landed at Elk Grove Toyota--and we are happy. We could have gone to ELK GROVE Toyota at the beginning to save our time. The person I dealed with is Jeremy Coffelt.He knows what you need, answer your questions directly and efficiently. There is no sale pressure whatsoever--very profesional. He built the Highlander for us and let us know approximate TIme of arrival (WITHOUT ASKING FOR DEPOSIT !) and his price beats ALL QUOTES across California---I swear to Gods--I have at least 7-8 quotes, non of them not even close to his price ! I do not know how could he do it and what is behind the scene, but it is the true. I save at least $1K-$1.5K and it worths our 2-hour drive from San Jose to Elk Grove. That is the only negative thing I see-the dealer location is too far away from Bay Area, but hey--I saved 1.5K for 4 hour drive, not bad. Again do not waste your time to search around (as I did !)..just call Jeremy at 916-405-8000. It is the first time I deal with Jeremy, but for sure I will spread out the news for my friends here--if they want to buy Toyota and willing to drive up there to save $ and getting good car buying experience. More

I abhor the retail car-buying experience and only want to deal with fleet/internet sales managers who will give me a competitive price offer and let me make the decision. I purchased my previous car through deal with fleet/internet sales managers who will give me a competitive price offer and let me make the decision. I purchased my previous car through a fleet manager, and the experience was fantastic. After a few emails back and forth with 8 dealers in our area, it was clear that Jeremy was going to give us the best car-buying experience (along with the best price). Jeremy exemplified exactly what a fleet purchasing experience should be like. Clear, communicative, and straight-forward, along with beating the closest competition by $500 even though he had to trade cars with a Bay Area dealer to get us the color we wanted- Jeremy made it happen. I can't recommend him enough. Lee helped us through the final paperwork, and of course the optional add-ons (the extended warranties, sealant, GPS tracking). When we were clear that we weren't interested in these things, he did drop the price a little on the extended warranty and tell us to let us know if we change our mind in the next few days. It was absolutely worth the drive from Roseville to Elk Grove to work with Jeremy to get great service and a fantastic price on our new Sienna. More

My wife and I stopped in on our way to Sacramento to visit a sick relative from our home in Ceres to check out a new 4Runner Trail Edition that showed up in new inventory on Elk Grove Toyota's web site. visit a sick relative from our home in Ceres to check out a new 4Runner Trail Edition that showed up in new inventory on Elk Grove Toyota's web site. I had been looking for the elusive Trail Edition at dealers all around the valley and bay area for weeks. The salesman Karl Bains was courteous and helpful, not pushy at all. We test drove the vehicle but did not have time to buy it at that time. We came back around 4 in the afternoon and bought the vehicle. Now I must say that due to past experience with other dealers my wife was dreading the sales process, but much to our surprise, at Elk Grove Toyota it was painless, we got a fair price on the vehicle with out the usual back and forth to the sales manager, and were treated with respect at all times. The finance dept person Debbie Jaynes was equally courteous and helpful. I had planned to have to buy an extended warranty online or elsewhere, but she made it worth it just to get it right there. More

On 08/20/11 I had new brakes installed on my 2001 Toyota Highlander. Shortly after, when I had the window open I noticed a loud rattling whenever noise coming from the front wheels when I drove over a pot h Highlander. Shortly after, when I had the window open I noticed a loud rattling whenever noise coming from the front wheels when I drove over a pot hole or was on a bumpy surface. On 03/07/12 I called and spoke to Fred Daniels and explained the noise and added that I felt that the problem was either loose calipers or lack of shims or clips on the front brakes being installed after the brake job. He agreed and I dropped my Highlander off that evening. On 03/08/12 Fred called and informed me that none of the technician's could hear the noise. After the third call with Fred consistently telling me that the technician's couldn't hear anything, I stated that I would return to the dealership and take a technician out on a drive. At that point, the problem still was not resolved, but that didn't stop Fred from attempting to talk me into purchasing a timing belt. I responded that I would prefer to deal with one problem at a time and that I knew that a belt and water pump is recommended for vehicles near 100,000 miles. The technician was incredible, we went down a bumpy road and he heard it immediately and added that the advisor had never told him that the sound was only detected over bumps or on rough roads. When we returned, Fred was determined that the problem must be due to heat shields, the technician and I both disagreed and the technician replied that they really needed to get it on a lift and examine the brakes thoroughly before they'd know for sure. Again, the technician handled that situation flawlessly compared to the way Fred was. I was unable to leave the vehicle there for additional examination because Fred was off on Friday, So I took the vehicle home and returned it to the dealership on Sunday 03/11/12. Fred called on Monday afternoon and said that the problem was now resolved, I asked what had been done to fix the issue and he replied that they had to install shims on both front wheels. But now he said that the check engine light was on and asked if I wanted them to hook it up to find out what the problem was, I replied that I didn't because I knew it was one of two things, either a loose negative connection on the battery terminal or the gas cap (the vehicle was extremely low on fuel). Fred proceeded to inform me (in a very condescending manner) that neither of those things would cause the check engine light to come on and that I should have it checked. I again said no and he proceeded to become curt and informed me that "my vehicle was done and I could come pick it up" and hung up. When my son and I arrived to pick it up that afternoon, we proceeded into Fred's office, he promptly informed me that my service documents were already at the front desk, turned around and walked away. Both my son and I were stood in his office and were stunned. We signed the necessary forms, were given our keys by the very friendly office staff and we left. I proceeded to the gas station, fueled the vehicle and started it and guess what, the check engine light was gone. Our family has been bringing our vehicles up to this dealership for a number of years, and never have we been treated so unprofessionally. I seriously doubt that we will ever bring our vehicles back to this dealership again, nor would I ever consider recommending the service department to anyone. This was the worst experience I have ever had at a dealership and will not soon forget it. More

Everyone was great. Friendly and professional. The after-service with Matt is especially appreciated. He came through on lettting me know as soon a limited production accessory for my wife's new car h after-service with Matt is especially appreciated. He came through on lettting me know as soon a limited production accessory for my wife's new car had been available (was not available at the time of purchase). More

This dealership was the most organized, helpful and cooperative I have ever been too. They made the process of buying a new vehicle painless. I would recommend them highly. I drove all the way to Sacra cooperative I have ever been too. They made the process of buying a new vehicle painless. I would recommend them highly. I drove all the way to Sacramento from Napa, even though I had a Toyota dealership in my own town. More