Elk Grove Toyota

I have nothing but great things to say about the people I've encountered at this dealership! Five stars and a Wow! I don't know why I hadn't come here sooner and surely I will be back as long as these guys I've encountered at this dealership! Five stars and a Wow! I don't know why I hadn't come here sooner and surely I will be back as long as these guys Bill, Linda, and Kenny are still around. They have made my experience an absolutely unforgettable one (especially Bill). If you are in store for a new purchase, look no further than Elk Grove Toyota, trust me you won't be sorry. I am already wanting to buy another car because of their superior service! Thank you guys! More

We are loyal Toyota customers. Elk Grove Toyota services our other two toyotas. Our 98 4 Runner with 236,000 miles and our 97 camera with over 350,000 miles on it. We will always recommend Toyota to our fr our other two toyotas. Our 98 4 Runner with 236,000 miles and our 97 camera with over 350,000 miles on it. We will always recommend Toyota to our friends!! Thank you for a great experience. More

After researching prices, the deal we made at Elk Grove, Toyota was more than fair. They are in the business to make money of course, but they are not nearly as greedy as other dealers we looked at. Toyota was more than fair. They are in the business to make money of course, but they are not nearly as greedy as other dealers we looked at. More

I always receive excellent customer service @ EG Toyota. They are very good at troubleshooting the problem and completing the repair efficiently and effectively. Victor Reynoso is an awesome service adviso They are very good at troubleshooting the problem and completing the repair efficiently and effectively. Victor Reynoso is an awesome service advisor. He keeps me in the loop with status and advises me of any future services required. He also takes the time to explain it to me in a way that I understand, since I don't know a lot about cars. More

On February 7, 2013, I have asked my son to take my Toyota4Runner to Elk Grove Toyota to find out what is broken because the VSTrac and Check Engine light keeps coming on. I followed up and went to thi Toyota4Runner to Elk Grove Toyota to find out what is broken because the VSTrac and Check Engine light keeps coming on. I followed up and went to this dealership in the afternoon and met Fred Daniels the first time. I already sense the unfriendliness of Fred Daniels specially his agressive and unprofessional demeanor in dealing with me the first 10 minutes of talking to him. He told me a number of items that needed to be fixed with the cost associated. Mr Daniels told me that the catalytic converter and timing belt needed to be fixed and tehse are major reason why the VSTRac and Check Engine Light is coming on. He also told me that the brakes in the rear needed to be fixed and there is a fluid leaking on the brakeline system, pads need replacement. I asked what about the front brake? He told me its still good for another 5k -10k miles. This is contrary to what Goodyear service mechanic had inspected,..which my son was told that the front and rear need to be fixed. My son went to Goodyear service and was offered a free brake inspection prior to going to Elk Grove Toyota. My son was quoted only $850 for labor and parts for the front and rear brakes of my 4Runner. I have a copy of the estimate with me for my records. Upon talking to Fred Daniels and quoted for a total amount of $1150 including the wiper blades replacement,..I would like to back out and go back to Goodyear service instead of Toyota Dealership Elk Grove. When I said I will ask my wife first and will go back if I decided, Fred Daniels said that I need to pay $120 for the diagnosis inspection before I can take home my SUV.. I was surprised and instead of paying $120 for nothing,..I decided to leave the car and have it fixed. I found him very dishonest as he explained to me what needed to be done than what the situation was when I picked my car and pay for the bill. He not only charged me outrageous amount $120 per hour labor cost for front and rear brakes, just to change the pads, the rotors are still good, but he kept insisting that the TIMING BELT be replaced. He informed me that I need to schedule this timing belt work soon. When I picked my car the Check Engine light was still on,...I came back and talked to him about this, Fred Daniels with a weird look at me said that that unless the timing belt is fixed ,..the check engine light will come on. He further said that it is not connected to the brake system of my SUV. When I came back to my car and decided to go home very disappointed,..the Check Engine light was not coming on anymore. So, what was Fred Daniels talking about that unless the timing belt is replaced and the catalytic converter is fixed the Check Engine light along with the VSTrac will come on...is totally not true and meant to persuade me into getting the timing belt and catalytic converter work be done which according to his estimate will cost more than $3,000. I paid a total $1,157 for the front and rear brakes which was outrageously expensive..$855 for the labor cost and about $413 for the parts. I would like to dispute this amount. I believed that Goodyear service estimate was more accurate and honestly calculated unlike Fred Daniels cost estimate. I am asking the DealerRater representative to help me to get the money that I believed Fred Daniels over charged me. I will not go back to this dealership again and I hope other people read this,..so they wont be victimized by the dishonesty, unfriendliness of this person named FRED DANIELS! I hoped Elk Grove Toyota dealership management do something about this person that is ruining the reputation of their business. More

Chris in Parts Dept. was extremely helpful and kind. I purchased hubcaps which Chris had directed me to and a new headlight bulb. He then offered to have them put on at no extra charge. What a wonderful purchased hubcaps which Chris had directed me to and a new headlight bulb. He then offered to have them put on at no extra charge. What a wonderful service and quite a surprise for this senior citizen. Thank you. More

Jeremy took great care of us, actually he took such great care of us we ended up buying two(!!) cars in less than a month from Elk Grove Toyota. Like many others, I've had my ups and downs in buying cars ov care of us we ended up buying two(!!) cars in less than a month from Elk Grove Toyota. Like many others, I've had my ups and downs in buying cars over the past few years. Jeremy was honest, patiently worked with us, and I always felt as if he had our best interests in mind both times. When we bought our second car earlier this week my wife was there solo and had a tough time getting our car seat out of the car we traded in. Jeremy went above and beyond the call of duty and help my wife get that blasted car seat out too. Even though we live in Roseville, both our parents live out in Elk Grove and we plan on giving our maintenance business to Elk Grove Toyota when we're in town as a way of saying thanks for the great deal and personal customer service. More

Great selection, Stall and services. I contact Bill in the fleet department and he gave me a simple quote, than with Brian Rea and came to the dealership to test drive 12 Prius five and 12 Camry Hybrid XL the fleet department and he gave me a simple quote, than with Brian Rea and came to the dealership to test drive 12 Prius five and 12 Camry Hybrid XLE with Leather interior. I like the way Prius drive. I love the Camry. However, the horizontal stitches on upper back was irritated by back. So I decided to get Prius Five instead. People are courteous and professional. I enjoyed my visit there very much. In fact, I just purchase a brand new 2012 Prius Five tonight and they were awesome! Thank you Bill Gann, Brian Rea, Karl Bains, Lee Saeteune the Delivery Team. More

I had a very pleasant car buying experience at Elk Grove Toyota. I would like to commend Jeremy for being so patient in replying to my emails about my inquiries on the Toyota Camry. Originally, I wanted to Toyota. I would like to commend Jeremy for being so patient in replying to my emails about my inquiries on the Toyota Camry. Originally, I wanted to buy a used car but the color of used Camry that I wanted got sold. Scott was so patient in giving me the best deal and the best rate on the brand new Toyota Camry SE.. And the color that I wanted. Kenny was so detailed in explaining the options on the Toyota care. Leslie was so great in showing us the features of the car!! I definitely recommend this dealership! The staff are so professional.. They don't put pressure on you. They give you the best deal ever! More

Randy was a great salesperson for Toyota. He was friendly, knowledgeable about the vehicle, I liked it that he was not pushy. Let the vehicles speak for themselves. He was helpful about more than friendly, knowledgeable about the vehicle, I liked it that he was not pushy. Let the vehicles speak for themselves. He was helpful about more than answering our questions about the three cars we looked at. Debbie was just perfect to complete the paperwork with a fancy to computerized system. Easy for us. She is totally on top of her job. Leslie was very knowledgeable about the way the car worked. She showed us everything and was patient with our not being computer-wise. I liked her way of demonstrating what she was telling us. All of your help seemed very well trained and what was best they seemed to like their work. We will come back to Elk Grove Toyota! This is our 3rd lease with Elk Grove Toyota. More