Elk Grove Toyota | Page 295

Great customer support I have a Corolla that I bought for my daughter in 2010 and Elk Grove Toyota has provided her great service every time she has taken her vehicle in for I have a Corolla that I bought for my daughter in 2010 and Elk Grove Toyota has provided her great service every time she has taken her vehicle in for regular maintenance. We purchased some tires a year and half ago and they have assisted her with nail problems twice. I have had 15 years of maintaining my 4 Runner so I am glad that my daughter is receiving the same excellent support. More

Standard Maintenance To whom it may concern at Elk Grove Toyota. I have been a regular customer since January of 2009 with my Camry. I now also take care of my parents ma To whom it may concern at Elk Grove Toyota. I have been a regular customer since January of 2009 with my Camry. I now also take care of my parents maintenance of their 2009 Avalon and their 2012 Rav-4. I absolutely enjoy seeing the folks in Quick Lane as well as my contacts in the main service when applicable. I have established a relationship over the years with these folks. They call me by first name when the see me prior to even looking up my history. Jason in the Service Dept. is an asset to your company for his personal service as well as how he oversees the Dept. Keep up the good work and customer service. Regards; Mark Cappello More

Bought 2015 Toyota Sienna SE I bought a Toyota Sienna SE 2015 from Elk Grove Toyota, and it was probably the best experience I had in van buying. Mr Baljinder Singh helped me purc I bought a Toyota Sienna SE 2015 from Elk Grove Toyota, and it was probably the best experience I had in van buying. Mr Baljinder Singh helped me purchase the van. He welcomed me to the dealership with a smile, answered all my questions and did not pressure me into buying. His great customer service, honesty and professionalism, made my purchase easier. my family and I are very satisfied. Thx Baljinder Singh.. More

Bought 2015 Toyota Camry I bought a Toyota Camry from Elk Grove Toyota, and it was probably the best experience I had in car buying. Mr James McGaha helped me purchase the ca I bought a Toyota Camry from Elk Grove Toyota, and it was probably the best experience I had in car buying. Mr James McGaha helped me purchase the car. He welcomed me to the dealership with a smile, answered all my questions and did not pressure me into buying. His great customer service, honesty and professionalism, made my purchase easier. More

OIl Change I made an appointment for an oil change and was greeted promptly on arrival. The wait time was as expected and the service manager went over the work I made an appointment for an oil change and was greeted promptly on arrival. The wait time was as expected and the service manager went over the work done, including things I should keep an eye on for the future. They washed my car (which it needed) after the work was done, and I was on my way. The staff was very friendly and helpful. More

2015 Toyota Corolla This is my third Toyota purchased from Elk Grove Toyota and I must say this time was by far the best time yet. Thank You This is my third Toyota purchased from Elk Grove Toyota and I must say this time was by far the best time yet. Thank You More

Purchased Brand New 2015 Camry First visit and first purchased ! Mr Scott Nannini was my sales rep and He finished all the paperwork quickly and super fast. WOW! i received over a First visit and first purchased ! Mr Scott Nannini was my sales rep and He finished all the paperwork quickly and super fast. WOW! i received over all Excellent Customer service. I and my Family very satisfied form this customer service . Thanks More

Bad Experience with Brian Rea!! My wife and I wanted to buy a new Toyota Camry SE for the President's Day Weekend Sale. We got in touch with Brian Rea through the internet as he is My wife and I wanted to buy a new Toyota Camry SE for the President's Day Weekend Sale. We got in touch with Brian Rea through the internet as he is the so called Fleet manager. First of all when we went to him at the dealership in Elk Grove, they did not have the car with the interior color we were looking for- we were told that he was going to contact other toyota dealers and will get the car that we wanted. We were happy to hear that. He told us Folsom had 1, modesto had 3 of them and some other dealers had the car we were looking for. He told us that he had "30 years of experience doing this" So we were counting on him to find us our dream car. We went home hoping that he would call us with good news that he got the car, but he never called us so we went back to the ELK Grove Dealership asking for him the very next day, again he told us that he is still trying to find it. Apparently he said one of his guys is at another dealership but his not sure when he will be able to get the car. Are u kidding me??? we were on a time frame to get a car and he knew that!! So we waited another day.. finally he called us just to let us know that the car at Folsom dealer had been sold and he was going to contact Modesto dealer and let us know. But he was still not sure if he could get the car. Since he was taking his sweet time.. and we did not want to miss out on the presidents day sale ... we took the matter in our hands and called the Lodi Toyota dealership since it was next closest to Elk Grove and spoke with Greg. He told us to come over and start on the paper work as he was going to get the car from Modesto Toyota Dealer. He called Modesto Dealer right away and gave us the good news that the car is set up and will be ours for sure. I am very happy to say that we now own a brand new toyota camry se with the help of Greg with Lodi Toyota Dealer. We are very pleased with his services and the quick turn around. However till today Brian Rea has not called us even to let us know if he was even able to find a car for us. If we were still waiting for him to call us , we would still be without a car. We are very disappointed with his customer service. More

Best Dealership Ever!!!! Sales rep was quick courteous and professional. This is the second car bought from this dealership and my family and I are very satisfied. Thx Jeremy Sales rep was quick courteous and professional. This is the second car bought from this dealership and my family and I are very satisfied. Thx Jeremy.. More

Brand new purchase Joel was a great help he created us with a smile and did not pressure me into buying. I was able to come back after looking at other cars knowing I wa Joel was a great help he created us with a smile and did not pressure me into buying. I was able to come back after looking at other cars knowing I was buying a car I liked from a salesperson who deserved the sale. I was impressed by Joel going above and beyond and showing excellent customer service with me even though he knew there was a high chance I was not ready to buy on one of the busiest weekends of the year. Joel earned my trust and respect and coming from a sales background I highly appreciate Joel's service. More