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Elk Grove Toyota

Elk Grove, CA

4.5
3,286 Reviews
At Elk Grove Toyota, we strive to achieve one goal, customer satisfaction. We do this by providing quality automobiles at affordable prices while making sure our customers are never left unsatisfied. At Elk Grove Toyota we have a great staff that will be able to assist you with all of your car buying needs, whether it is locating the right vehicle, obtaining financing, or anything in-between. If you happen to be looking for a new Toyota or used car near Elk Grove, Sacramento, Roseville or Folsom, stop by and we'll do whatever we can to get you into the car you have always dreamed of. Feel free to give us a call at (916) 405-8000 and we will do our best to serve you.
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9640 West Stockton Blvd

Elk Grove, CA

95757

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Showing 3,286 reviews

June 26, 2015

Expensive Mistake Due to my own neglect I caused all my warning lights to turn on (I have a Prius) I will not be repeating that mistake as it cost a lot of time and mon More

by EmptyTankMistake
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Reception Wed June 25th AM
Jul 08, 2015 -

Elk Grove Toyota responded

EmptyTankMistake, We are glad we were able to get you in and out of here in a timely manner. Victor is an amazing employee here and we are beyond delighted that he was able to make your stressful situation much easier. Please visit us again for your next servicing. Yours Sincerly, Mark Fusselman General Manager

June 25, 2015

Cashier lady needs to go home early. brought my tundra for a change oil, smog inspection, etc. it took a longer time for it to be finished. Thank goodness for the fleet service. It was th More

by nightshiftlady
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
David Moore, etc
Jul 08, 2015 -

Elk Grove Toyota responded

nightshiftlady, After reading your survey regarding your recent experience here at our service dept. I want to take a minute to respond to you as our valued customer. First, let me thank you for your feedback. It is critical to our ability to address issues and improve our departments to have our customer’s insights. I do want to primarily apologize for the missed opportunity we had to offer you exceptional service. It is not our norm to offer less than excellent customer service to all our customers. We hope that when you return you will have a 5 star experience across the board. Yours Sincerely, Mark Fusselman General Manager

June 24, 2015

Fast, easy, and almost painless! Everyone we encountered while purchasing our 2015 Highlander was super helpful and knowledgable. The whole process was about as easy as it gets when s More

by CrazyKitties
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Long Truong, Chris Her
Jul 08, 2015 -

Elk Grove Toyota responded

Thank you your review. Your comments are much appreciated. We strive to offer a great customer experience here and are glad when we hear it is noticed and appreciated. I will pass on your kind remarks to the sales team especially, Long Truong. Yours Sincerely, Frances Siria Customer Relations Manager

June 23, 2015

found the model we were looking for We had researched and found the color, options and model Toyota we wanted. Elk Grove was the dealership willing to locate the car we were looking for. More

by Foothiller
Recommend Dealer
Yes
Employees Worked With
Jeremy Coffelt
Jul 08, 2015 -

Elk Grove Toyota responded

Foothiller, First, we would like to thank you for taking time out of your day to rate us and share with others of your experience here at Elk Grove Toyota. Jeremy is an incredible member of our Fleet Department and many customers like yourself leave our dealership very pleased with their experience. Yours Sincerely, Mark Fusselman General Manager

June 22, 2015

Outstanding service visit I have visited several dealerships in the Northern California area and Elk Grove Toyota is one of the very best. They treat me like I am a valued cust More

by dallas1957
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 08, 2015 -

Elk Grove Toyota responded

Thank you for taking time to post a review on our dealership and your experience. We strive to offer each and every customer a truly exceptional experience. We look forward to seeing you again soon! Frances Siria Customer Relations Manager

June 21, 2015

Great selection, hassle free sale! Linda Dang and Elk Grove Toyota got us the SCION we were having a hard time finding. We visited 2 other dealerships and they not only did not have the More

by ericdahm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Linda Dang
Jul 08, 2015 -

Elk Grove Toyota responded

Eric, Thank you for taking the time to review your experience with us. We strive to offer our customers a stress free and exceptionally pleasant purchasing experience at Elk Grove Toyota. I am so glad to see the outcome in it action with your feedback. We look forward to continuing to offer you excellent customer care in our service department as you service your new Scion here with us. Don't forget to ask to join our loyalty rewards program. Frances Siria Customer Relations Manager

June 19, 2015

Quick easy process My wife and I already knew that we wanted a Blue Toyota Tacoma. Only a few dealerships had the model and color we liked. We knew what price we were wi More

by Travis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jun 19, 2015 -

Elk Grove Toyota responded

Travis, We are so happy we were able to get you in the exact vehicle you wanted for a price you loved. Your time is important to us and we are glad we were able to make the buying process fast and easy for you! Enjoy your blue Toyota Tacoma. Frances Siria Customer Relations Manager

June 18, 2015

Samir khan was awesome!,,, Samir Khan was extremely great with me and my family. He and everybody that works there should be commended for there excellent customer service. I More

by Nando60
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Kenny Hoang
Jun 19, 2015 -

Elk Grove Toyota responded

Nando60, Thank you so much for taking the time to rate us online and share of your experience you had here. Samir is a great asset to the sales team here at Elk Grove Toyota and he will be notified of your kind and thoughtful words. We look forward to seeing you on the service drive. Feel free to contact us with any comments, questions, or concerns. Frances Siria, Customer Relations Manager

June 17, 2015

Excelent Service with honesty and tranparency James Mcgaha took care of my new truck purchase process experience. It went smooth and quickly. The entire operation was 100% honesty and transparency More

by wdelgado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James McGaha
Jun 17, 2015 -

Elk Grove Toyota responded

Wdelgado, Thank you for taking the time to share of your experience here at Elk Grove Toyota. We are absolutely delighted to see you had a truly exceptional experience with James Mcgaha. We look forward to being your preferred dealer and service center! See you soon. Frances Siria, Customer Relations Manager

June 12, 2015

EZ and Chris Her great team Knew what we wanted. EZ our salesman made the process simple. Though they did not have the color we were looking for in the style of vehicle. EZ calle More

by Dwayne
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Chris Her
Jun 12, 2015 -

Elk Grove Toyota responded

Dwayne, Thank you for your positive feedback! I am delighted to hear that you always enjoy your visits at our dealership and our friendly service. I appreciate your favorable comments about Ez and the finance staff, and I am privileged to be working with such a great team. We value the relationships we have developed with our customers and the repeat and referral business which we depend on. We look forward to welcoming you back to Elk Grove Toyota. Yours sincerely, Customer Relation Department

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