Elk Grove Toyota

Purchase We had a great experience with the entire staff at Elk Grove Toyota! I highly recommend them to anyone looking to purchase a new car. We had a great experience with the entire staff at Elk Grove Toyota! I highly recommend them to anyone looking to purchase a new car. More

Poor customer service I had service done for Airbag Recall. The service was completed in a timely manner. However their customer service needs improvement. The email I rece I had service done for Airbag Recall. The service was completed in a timely manner. However their customer service needs improvement. The email I received from Toyota said to pull in to the "Far Left Lane 1". When I pulled into Lane 1 I was informed that I should be in Lane 4. It was very difficult to move to Lane 4 because there were cars behind me and next to me. I had to ask the technician to move my car for me. This is not the first time I was misdirected to the proper lane. Also when I asked for an update of my Navigation System I was informed it's a USB. I went to the Parts Department to get the USB and they told me it's not USB or CD but they had to use some scanner and it would take a long time to update the Navigation System. I will go to another Toyota dealer to update my Navigation System. More

Great service Very easy to work with. Had the car done before promised.will be bring all the cars here for service work. Would recommend Charles to all my friends. Very easy to work with. Had the car done before promised.will be bring all the cars here for service work. Would recommend Charles to all my friends. More

Completely Satisfied Completely satisfied for the professional service, knowledge, timeliness and courtesy demonstrated by each technician (Jose and Danny). In addition to Completely satisfied for the professional service, knowledge, timeliness and courtesy demonstrated by each technician (Jose and Danny). In addition to those qualities, I was very impressed with James' patience with my inquiries when discussing and visually seeing cars while waiting for my car to be serviced. I would very much like to give "Kudos" to Nicholas K. who last serviced my car regarding a manufactory re-call and I never received a review for that service or I missed it. His review would have been an excellent one as well! While I have your attention, Anthony A. for years would make sure I was totally satisfied with my regular express maintenance before he moved into the other service department! All of you guys are great!! Thank you for allowing me to mention those that have really left a wonderful and memorable impression with me at this dealership! More

Knowledge Great customer service with knowledge of service and advice given to customers. On time delivery of vehicle. Don’t have to wait long in line as usual. Great customer service with knowledge of service and advice given to customers. On time delivery of vehicle. Don’t have to wait long in line as usual. More

Service Center Satisfaction As a first time customer to Elk Grove Toyota Service Center, I was very impressed with the quality of professionalism and service they offered. Victor As a first time customer to Elk Grove Toyota Service Center, I was very impressed with the quality of professionalism and service they offered. Victor Reynoso walked me through, informed me and got answers to my needs of the service I was getting. Very happy with Elk Grove Service Center, Victor Renoso and associates, also spot on with the estimated completion time. More

Best Car Buying Experience Ever! James Magaha really understands his customers needs and will work hard to find the perfect car at an unbeatable price. He filled out my paperwork befo James Magaha really understands his customers needs and will work hard to find the perfect car at an unbeatable price. He filled out my paperwork before I arrived so I was in and out with my beautiful new car! He also gave me a fair price for my trade in. I also want to mention that I contacted several other dealers and they were slow in their responses and was unwilling to give me a good deal. Thank you James! More

First time visit Jose and other are so friendly, professional and helpful in wriiten communication routine. Jose is very great patience and did wonderful customer ser Jose and other are so friendly, professional and helpful in wriiten communication routine. Jose is very great patience and did wonderful customer service. Thank y More

The drop off and pick up. I had an appointment at9:50 . Fred Daniels filled out the service order I received a loaner and was home at 11. At 2:30 pm my car was ready. I had an appointment at9:50 . Fred Daniels filled out the service order I received a loaner and was home at 11. At 2:30 pm my car was ready. More

Service Exlecellent service friendly and price was good. Also price was good can't get better price. Also service was done in an hour . Don't know what els Exlecellent service friendly and price was good. Also price was good can't get better price. Also service was done in an hour . Don't know what else to say More